streaming

Why can't I get local channels on DirecTV Now?

Remote

Episode 1482

Roger from Florida

Roger is a cord cutter, who uses an antenna to watch live television. He's just at the edge of the range and sometimes the signal drops out. He decided to go with DirecTV Now and there's still no local channels. Leo says it depends on where he is. Roger's DSL line shows that he's 75 miles away from he actually is, and so DirecTV Now won't give him local channels. Leo says IP Geo location is notoriously inaccurate, at most a best guess. Leo says that AT&T needs to fix that, because they're using a lousy IP location service.

Is my Roku busted?

roku.com

Episode 1479

Alan from Lynn, MA

Alan has a Roku Ultra, and after a month, it's starting to get out of sync, and it doesn't matter what app he's using. The video speeds up, but the audio stays the same. Alan has called Roku and they said to remove the apps and reinstall them. Unfortunately, it didn't fix the problem. Leo has a hunch it's a defective Roku device. Leo would demand they replace it. It may be a bandwidth issue, but Leo isn't convinced.

How can I stream to YouTube Live?

YouTube

Episode 1475

Dar from Hollywood, CA

Dar wants to know how to stream his nightly podcast on YouTube Live. Leo says it depends on what he's using for his show now. First, he'll need to set up an official YouTube account for his nightly podcast. Then he can start uploading videos. He'll have to get 1,000 subscribers and 4,000 viewed hours before he can qualify for live streaming. Then YouTube should just enable the live streaming in YouTube Studio. Leo says that super-serving his audience by targeting their niche will get him plenty of success and exposure.

Why does an app on my Apple TV keep coming back?

Apple TV

Episode 1475

Nathan from Canada

Nathan discovered a new app called CTV Global Go on his Apple TV that he can't get rid of. He keeps resetting his Apple TV to get rid of it and it keeps coming back. Leo says that it's possible his internet carrier is doing it, but that would be odd since the app is a competitor to Rogers Cable. His mobile carrier could do it. It's possible that if the app is on his iPad or iPhone, it could sync over. He should check settings on the Apple TV for syncing apps. He should disable that, then reset the Apple TV again.

Why can't I use the FM chip in my phone?

Radio

Episoide 1473

Todd from Torrance, CA

Todd loves his Motorola Moto mobile phone because it has an FM receiver in it. Leo says that it's built into the Qualcomm chip set, but most manufacturers don't enable it, or actually disable it. That's because the phone companies want people to stream music and use data, rather than get it free over the air. Why don't phones have AM chips in them? Leo says that noise would probably prevent that.

Why does Roku tell me I'm not connected to the Internet?

Roku Ultra

Episode 1472

Karen from Lake Elsinor, CA

Karen gets a warning that she isn't connected to the internet on her Roku, when she is. Leo says he has the problem as well, and he believes it's because the internet will experience momentary drop outs from time to time and the Roku software doesn't handle drop outs very well. He doesn't know what the fix is, though. Karen could restart the Roku by unplugging it and letting it reboot. But that's frustrating to do when the show is still playing. Getting a newer model should fix it.

Why can't I live stream TV?

Ethernet cable

Episode 1471

Neil from Phoenix, AZ

Neil has cable based internet with 300 Mbps down, which should be great for streaming. But when he tries to use live TV, he finds the buffering makes streaming unwatchable. It's not the same with video on demand, though. Leo says that 300 Mbps is the "ideal" rate and it's always "up to" that amount. Leo recommends running a speed test from SpeedTest.net to see what he's really getting. DSL Reports has a really accurate speed test as well.

What's the best bandwidth for HD streaming video?

SpeedTest

Episode 1469

Scott from Woodland Hills, CA

Scott wants to know what the best bandwidth is for streaming HD video. Leo says that 25MB down is ideal, but it really comes down to how much congestion he deals with as other people in the house are using bandwidth. Netflix has a page that shows recommendations, though. If there are more people he has to share with, then he should get double what he needs. Generally, cable companies offer more than enough and are consistent. But in an apartment, that bandwidth gets split off.