Suzanne uses Hotmail and all of a sudden, she's getting hundreds of spam from subscribed newsletters. She also got an email about an order for a GoPro camera bought at Walmart. Leo suspects that someone doesn't like Suzanne or has stolen her identity. It's a new scam where hackers overwhelm your email address with bulk emails to distract you from the actual identity theft going on. It's called "Chaff." The idea is to be so overwhelmed with spam and bulk emails, you miss the stolen credit card activity. Shame on companies that allow signups without a double opt-in via email.
Richard has been having problems emailing a friend because his emails go into her spam folder. Rich says that she may have accidentally marked one of his emails as spam by mistake and Yahoo is now looking at all of his emaiil as spam. He should go into her spam folder and click on the message to report as "not spam". She can also mark his email as a safe sender, and create a filter that will reroute the email back into her inbox.
Terry's computer has gotten old enough that it can't be updated anymore. How can she set up a new computer so that it won't get spam? Leo says that free email is prone to spam, but each has varying degrees of spam filters. Gmail has really good spam filters, for instance. Leo recommends Gmail and she can have it go get her Outlook mail, then filter out the spam. She can also keep the mail on the webmail server, so it never stays on her computer.
Richard has Gmail and he keeps getting rid of junk email. Leo says that using Apple's Mail utility may not be working well with Gmail, or his Gmail filter may not be working right. Rather than just deleting them, Richard should go to Gmail.com and press the "spam" button on email that he doesn't want. Then Gmail will learn what he considers as spam and stop allowing it. Gmail's spam filters are very good at learning what is spam and filtering it out.
Sherry signed up for Spam Sieve and since she didn't pay for it in time, she ending up with problems on her computer. Leo says that she has to disable it in her email first because it creates a rule. She'll have to disable that rule, then take Spam Sieve out of programs.
There's instructions in the Spam Sieve manual. Leo says that he used to use Spam Sieve and it's a legit program, but he prefers to use Google mail now. They are really good at collaborative filtering. And it's free.