Bill is having issues with losing the internet on his iPhone X. Leo says that this is a known issue with the iPhone X, and he thinks it may be a manufacturing issue. He recommends bringing it into the Apple Store. Since he loses connectivity on his network, and it comes back after he reboots the router, that leads him to believe that the router is losing the iPhone's IP address. He can set a static IP address on the phone in the settings, but he'll have to go into the router settings to reserve the IP address. A new router could solve this issue, but don't spend money unless necessary.
Mike's cellphone hasn't changed over for daylight savings time. Leo says that since it's not a smartphone, it may be that it doesn't automatically changeover unless he goes into the settings and enables "Accept DST." It may also be time to pick up a smartphone, and the iPhone XR has great accessibility features.
Leo bought the Samsung Galaxy S10+, a phone with 10TB of storage, 12GB of RAM, and a ceramic back. For $1500. Leo says it's a really nice phone. Reviews are mixed, but buyers seem to like it, with preorders doubling the last generation. Samsung has avoided "the notch," but instead, they have a "hole punch," which houses two selfie cameras. Is that any different than the notch? Not really. It's also nearly as big as the Note 9 and has the best screen on the market. But Leo says it's so fast that it's hyper-responsive. It reacts to being touched on the edge.
David is getting his first smartphone, and is buying a Samsung Galaxy J3 V. Leo says that while technically, it's a smartphone, it's one of the lower end ones. It only has 16GB storage, for instance, which isn't much when you consider the room being eaten up by the operating system. It's also probably not up to date with the OS either. Look to see if the system is updated in the settings. Leo says to get it updated as much as he can. If it has support for microSD cards, then he can add extra storage for music and pictures.
Mariam is getting popups on her Android phone all the time and it's driving her nuts. Leo says it sounds like she installed something onto her mobile device that's causing it. She should look at her apps and see what she's installed lately. She can see it at the Google Play Store under "My Apps." She should install everything she doesn't use or want. Push comes to shove, she can reset her phone back to factory defaults. But she should try clearing her device cache and browser cache first.
Vidak wants to get back into video and is thinking of doing it with a smartphone. Leo says that a smartphone video has gotten really good, but there's still some shortcomings. If you want to be ultra portable, Leo recommends the new DJI Pocket OSMO. It can do 4K video and literally fits in your pocket. But if you want to do stills as well, then still camera shoots excellent video.
Mark uses a flip phone. It's just easy to use. But his friends are trying to get him to adopt a smartphone. He finds them complicated, though. Leo says smartphones are more computers that can make a call, not a phone that can get online. Leo says that since Mark likes the reliability of a flip phone, he should just keep it, and then get a tablet like an iPad to connect online. That's the simple solution.
Gloria is getting her first smartphone and she's shopping at Walmart for it. Leo says she has to decide what service she's going to use. Walmart will try and get her to do their service called Straight Talk, which is pay-as-you-go and can work with various carriers. Next, she'll want to think about how much data she needs. 2GB when first starting out is fine and Leo would also recommend getting an iPhone. It's her first smartphone, and it's just plain easier to use.
Mark would like a smartphone that has more than 16GB without paying over $1000. What can he get? Leo says the iPhone SE has been brought back from Apple and it will run the latest version of iOS and you can get storage up to 128GB for $299. That's a steal. The Motorola Moto G5 Plus offers 32GB for under $230. Mark is a AT&T customer, and there are plenty of options there.
When Tom turns Bluetooth on after having been turned off for awhile, tons of apps start opening up on his phone. What's happening? Leo says that backgrounded apps automatically terminate after a short period. Leo recommends letting the phone manage his apps for him. He doesn't need a third party app to kill them — he should just let the phone do it.