Todd's pro-level support with Dell expired right as his Wi-Fi stopped working. When he turns it on, it just keeps turning back off. Is it broken or is the software doing something? Leo says there is a function key on the keyboard that can turn off the Wi-Fi, and if it's sticking, that could be causing the problem. If it's a business laptop, it may also have a switch on the side that can turn it off. Driver issues may also be causing it, so he should go to Dell and download all the latest motherboard drivers.
Aaron wants to know about Windows' Advanced Settings that he can access via Windows Key + X. He's noticed it gives access to Control Panel and Leo says it has several settings to add and take away different features. But Aaron says the recent Windows 10 Creator's Update now puts his PC to sleep after a minute or two. How can find it in the new Control Panel? Leo says to look under the Power and Sleep settings. He went there and set it to 2 hours, but it still goes to sleep after a minute.
Jim is annoyed with Waze because it always redirects him away from his preferred route just to save a few seconds. He only wants a new route if the time savings is substantial. Leo says that it would be great if he could set a preferred route, but most just allow users to choose fastest routes or shortest routes. He can select "don't allow dirt roads or difficult intersections." Leo says he usually just ignores an odd route and Waze will simply recalculate.
Leo says that most browsers can enlarge the screen text to make it easier to read. In most browsers, pressing "Ctrl" and "+" will make the text bigger, while pressing "Ctrl" and "-" will make the text smaller.
As we get bigger screens, text seems to get smaller because a higher resolution means smaller dots. Richard can go into the Windows' Control Panel and change the resolution settings to make his display show everything larger. Windows 10 also has a slider that will make the fonts larger.
Stan says that every time he changes the wallpaper on his desktop, it changes on his laptop. Leo says that's a new feature because he logs into Windows using his Microsoft account. Most see it as a benefit for consistency, since it syncs. He can turn that off, though. Or he can select the rotating wallpaper option. The chatroom says he can go into settings and disable "settings sharing." He should go to Settings > Accounts > SyncYourSettings > Theme.
Larry got a new Windows PC for gaming, and he wants to arrange his desktop to his liking. Windows keeps rearranging the icons every time he restarts, though. How can he set it so it doesn't change?
Deborah got a new tablet when she renewed her contract with AT&T, but she's getting what's called a black screen of death where the screen isn't displaying anything. Leo says that what's probably happening is the screen brightness has been turned down to zero. Leo suggests a system reset. She should hold down the power button and then hold down the volume up button. That should get the tablet into a recovery mode. One she's in that recovery screen, she can do a complete factory reset.
David has finally convinced his girlfriend to move over to T-Mobile. Now he's upgrading his Moto and is going with the Samsung Galaxy Grand Prime. Leo says that it's essentially a Samsung Galaxy handset. And for $100, he'll also get a SIM card and removable battery. Dave has also found that it's been upgraded to Lollipop. Leo says that Dave's girlfriend is golden if that's the case.
Chris can't find out how many songs he has in Apple's new Music app. Leo says to try sorting by songs. But it could be that Apple has dropped their obsession with the number of songs available. Leo says to go into the Settings -> General -> Usage settings and he should see how many songs he has. It should be app specific and Apple has been moving stuff like this to settings now.
Julia is having problems with Windows Live Mail, which is rejecting her Gmail. Leo says that Julia needs to check her settings to make sure the server settings are properly configured. Make sure that IMAP is enabled in GMail's settings. She could also use POP, but Leo says that IMAP is better. GMail will also give her step by step instructions to set it up as well. Leo recommends turning on two factor authentication. There may be an app specific password she'll need once she turns that on, though.