scams

How can I stop robocalls?

woman on phone

Episode 1531

Jessie from Durango, CO

Jessie keeps getting robocalls and the numbers they get are either disconnected or bogus. Leo says that they are bogus, and according to a recent survey, by 2019, 80% of cell phone calls will be robocalls. And nobody knows what to do about it. Most are from overseas. They forge the caller ID, and will even do it with the recipient's area code and prefix. The reality is, legitimate companies will not be calling. They'll be using mail. Jessie can log her number into the DoNotCall.Gov database.

Scammers Target Direct Deposit Systems

Episode 1526

Online scam artists are targeting users of the direct deposit payroll system, using social engineering to gain access to bank accounts and steal your paycheck. The primary targets are in education, healthcare, and airline employees. So be watchful over emails saying you need to log into your account to verify your direct deposit information. That's where they get you. As usual, do NOT click on any links in emails. Contact your HR department immediately to verify.

Is my computer safe?

Virus image on monitor

Episode 1501

John from Temecula, CA

John's friend got bit by the popup that said she had a virus and then when she called "Microsoft support" they wanted $300 to fix it. Leo says it's a phishing scam. And once you give someone access to your computer, not only will they not fix anything, but they make the infection even worse by installing other malware. The only way forward now is to backup the data, format the hard drive, and then reinstall Windows.

Have I been hacked?

https://www.aol.com/

Episode 1480

Karen from Diamond Bar, CA

Karen's computer got taken over by a scammer who convinced her that he was from AOL when she was having trouble with her account. Leo says that gaining control of her computer remotely likely gave him that control and the only thing she can do is backup her data, format her hard drive, and reinstall windows from a known, good source. If one needs help from AOL, contact them directly here - https://help.aol.com/products/new-aol-desktop

15% Report Email or Social Media Account Have Been Taken Over

Hacker

Episode 1443

According to a recent study funded by Google, 15% of users have reported that their email or social media account was taken over due to phishing scams. Leo says that over 25 million users were bit by an email phishing scam, while about 35,000 were victim to keystroke loggers. Leo says that this is the season for scams and that users may get emails from the "IRS" or even phone calls demanding personal information. It's always a scam and users shouldn't fall for it.

Did I get a scam telephone call?

Man Yelling at Phone

Episode 1436

Melissa from Nashville, TN

Melissa keeps getting phone calls saying they're from AT&T and that their account had been suspended. Leo says that's the latest scam. They'll even spoof AT&T's number! And after the first of the year, it'll be the IRS. They'll want to scare her so she can act without thinking. They'll then ask for her date of birth, social security number (which is illegal to ask for) and once they have all that, they have her.

Why did I have to pay to get my Roku box to work?

Roku Premiere

Episode 1425

Cynthia from Redlands, CA

Cynthia cut the cord for a Roku about eight months ago. Now everything has stopped working and she has to pay to turn it back on. Rich says that Cynthia may have been bit by a phishing scam. He suggests having the credit card company charge it back. She shouldn't have to pay to reauthorize the box. She'll pay for the subscriptions to Netflix, Hulu, HBO, etc. But not for the box itself since she already bought it. Then she should do a factory reset on the Roku. That will make it work like the first day she bought it. She should try to watch out for scams in the future.