Eric has a Samsung Galaxy SII and he's not happy with the battery life. Leo says that is a common issue with today's smartphones and Leo always just buys a backup battery. There's a few things he can do, though. There are tips at XDA Developers Forums. Search for battery life and he'll find some great advice.
Steve has a Samsung Galaxy S4, but he's having trouble with the external microSD card causing the phone not to see his images. Leo says that there's a bug in the camera firmware of the GS4, when it comes to saving to the SD card. Leo says there's a firmware upgrade that addresses the issue. Android and SD cards have always been a mixed bag, and a necessary evil. This is why Leo saves to internal storage and uploads directly to DropBox to backup.
Lee has three identical Samsung Blu-ray players, model D5300, that can't play Blu-rays longer than approximately an hour and forty minutes. This started happening with a recent firmware update. When it reaches that point, the video slows down and the audio drops out. Lee has to stop and restart the disc to get it to work correctly.
Scott Wilkinson said he will look into this issue and find out if its a widespread issue. If it is, Samsung will just release another firmware update that will resolve the problem.
Richard has the Samsung Galaxy SIII and wants to root it, but he's having trouble finding a root method for it because it's on a Sprint MVNO. Leo says that it's possible the boot loader has been locked because of the MVNO and nobody has hacked it yet. If he can, CyanogenMod is a great option because it's pure Google. The Galaxy SIII is very well supported in terms of rooting.
Matt recently upgraded to the Samsung Galaxy S4 and managed to keep his unlimited data plan through Verizon. Leo says that often third party independent cellular stores know of options that the carrier will simply refuse to offer. The independent operator wants to keep his customers happy, not the corporation. Matt says he was able to do it by using one of the other lines on his family plan. Leo says that's a great loophole. However, even "unlimited" isn't always unlimited. He may end up being throttled if he's a heavy data user.
Brian is looking to upgrade his cellphone. He's thinking about the Samsung Galaxy SIV, but he likes Siri on the iPhone.
Leo says that Google's voice recognition is now better than Siri. It's more reliable and robust. There's also the HTC One which is a good phone to consider. So getting an iPhone for Siri isn't a good idea.
Samantha recently bought a Samsung Galaxy SIII and she likes the idea of the automatic reminders and "geo fencing." Leo says to tap the Google Search bar with the microphone and speak into it. Just say "Remind me to...when I get to..." and it will add it as a location based reminder. Once she gets used to the idea, it's great, especially if she's using with an app like Grocery IQ.
Google launched their annual developers' conference, Google I/O, with a marathon 3 1/2 hour keynote address. Leo says there was no new hardware announced, not even from Motorola. There was an announcement that there will be a Nexus version of the Samsung Galaxy SIV soon running pure vanilla Android. They barely even talked about Google glass, which they just launched. They did, however, have plenty to say about Google+, which Leo says shows that Google is all in on their social network. Leo also says he thinks that Google+ will be adding SMS to challenge Facebook Messenger.