Jose is having trouble with his Samsung Galaxy tablet. Leo says to go into recovery mode to get it back to the factory default settings. XDA Developers may also have a firmware image that he can then replace it with.
Eric is looking to pick up a Samsung Galaxy S7 Edge for his wife. Leo says it's a really nice phone and since it's a bit older, he can get it for a good price. Is $795 good? Leo says that's $50 less than when it was introduced. He saw it at $650 unlocked. Leo says since Eric is with Verizon, he'll have to get it supported by them. Leo advises going to Amazon Wireless. He could shop around, but the question is, will Verizon support it?
Reddit has an interesting conspiracy theory that Samsung is getting ready to flip the kill switch on all Galaxy Note 7s, so that they cannot work anymore and users will have to return them. Leo doesn't buy it, but he says that people should return the phone anyway, just in case. Airlines are even banning it. The Consumer Product Safety Commission has issued a formal recall and made it illegal to sell them in the US.
Although only 1 in 37 Samsung Galaxy Note 7s have the battery default, Samsung is recalling all 2.5 million sold. The options are to return the phone and get a loaner until a "safe" Note 7 is available, or to get a full refund and get another phone like the Samsung Galaxy 7 or even an iPhone. That's what Leo did. Samsung plans to create a website that will enable users to enter their IMEI number to see if it's a bad model or not. But Leo says why take a chance? And kudos to Samsung for doing everything right.
David's Samsung Galaxy S7 phone is having issues with wireless charging in his car. Leo says that the S7 supports Qi charging. Leo uses the Lilt. Leo wonders if it's a compatibility problem with the charger in his car. He can buy a third party one that supports Qi and plug it into his cigarette lighter, which would solve that issue.
Due to exploding batteries in 35 different Samsung Galaxy Note 7 phones, the company has issued a mandatory recall of all phones for replacement or a full refund. The phone maker says it will cost them $1.5 Billion in losses. Leo says if you have a Note 7, to return it immediately. It's going to take a few weeks to get a replacement, so Leo says that Google's new Pixel phone is a worthy alternative, or the Samsung Galaxy S7.
This week, after reports that over 35 batteries in the Samsung Galaxy Note 7 have exploded, Samsung has stopped sales of the Android phone and recalled them. Leo says that part of the problem may be the fast charge option. Leo recommends that if you have a Note 7, take no chances, and return it. T-Mobile is offering loaners until they have been replaced or refunded. Leo says that Samsung is doing the right thing, even though it will hurt the bottom line. Back it up, remove your SIM and bring it back to the place you got it.
Trevor says that if you're having trouble with your router, look for a router firmware upgrade. That often fixes connectivity problems.
Trevor is thinking of getting a curved 4K OLED TV. Leo says that there's no benefit to a curved TV. In fact, the design flaw of the curve is that a reflection will spread across the entire screen. On top of that, it's awful for people watching on the sides. It's all just marketing. He should get a flat screen.
Leo has the Samsung Galaxy Note 7, which he says Samsung rushed out before Android 7 launched this week in order to try and leach off the iPhone sales in the fall. It's got a nifty adapt sound feature that allows you to dial in the sound of the phone should you have hearing impairments. It supports microSD cards again. The TouchWiz interface is definitely lighter, so it's not as annoying as on previous models. You can't break the stylus in this one by putting in it wrong, either. All in all, Leo says it's an excellent phone and he likes it a lot.
Lamarty wants to know what happened to the Note 6. Leo says that Samsung skipped it, wanting to even the numeric sequences between the S series and the Note series. But they're also changing the power plug. Leo says that's a good thing. It's the Type C connector, and it will be good because it can't be inserted incorrectly. He could just plug it in either way. It's also much more versatile. All manufacturers will be going towards it except Apple, which did the same thing with its Lightning connector.