Zachary wants to play games and he's connected his desktop to his TV. When he tries to adjust the screen settings, however, none of the settings work. Leo says to try and change the settings before he connects the TV. The TV has a native resolution that is actually lower than the resolution on his desktop. He should check what his TV's native resolution is and then choose that setting that is as close as possible to it. He may also be in mirror mode instead of extended mode. So he should try and change that if he can.
Dennis is stationed in Korea and he's had to get a new Samsung Galaxy 8 Plus, but the Bixby feature drives him nuts. How can he turn it off? Leo says that the most recent update will allow him to disable the button. He'll just end up with the Bixby voice assistant instead, though. The pity is that Samsung still doesn't let you customize the button for another use.
Ron has a Samsung Galaxy Note 4 and he's been emailing himself mp3s he makes in the recording studio. The phone holds onto the file for about a day, and then it disappears. Leo says it sounds like the download goes to his cache, which gets cleared out. Leo recommends using an app that will enable him to move it once he downloads it. Samsung's File Manager app will let him see that folder.
Chris wants to know if he can disable the Bixby button on his Samsung Galaxy S8. Leo says that there wasn't a way to do this until recently. The latest firmware update allows it. Chris just has to press the Bixby button and then the Settings gear, and he can disable it. Leo wishes Samsung would let users reassign that button to something useful. Leo also says that mobile phones are so matured in their design now, that there isn't much that phone companies can do except add features that nobody really wants, like a Bixby button or removing the headphone jack for wireless headphones.
Sharise used to have a Samsung Note VII that she returned as requested. Now she hears that she could get a Samsung Galaxy Note 7 Fan Edition by trading in an older Note. She has a Note IV but they won't take it. Leo says that one option would be to go on eBay and buy a used Note V. Leo says that they are only selling in South Korea, but she could get it on eBay. They aren't cheap, though.
After the disaster battery explosion issue with the Note 7, Samsung is about to relaunch the phone line with the Galaxy Note 8. Leo says it will probably be the safest phone on the market because if Samsung blows it with this one, it'll probably be the end of their phone business. He expects it to be a popular seller, especially for long running Note users.
Jay wants to get a new tablet with LTE. What should he get? Leo says it's hard to beat the iPad. And if he's going to spend that much on a tablet, he's better off with the iPad Pro because it's as powerful as a laptop. If that's outside of his budget, Samsung makes a good one and Leo recommends going to the carrier to get it. That way he can get a subsidized price.
Cary just got the Samsung Galaxy S8 and she's having issues while voice texting. It's mostly syntax because the voice texting is putting spaces where they don't belong. Leo says that it could be a keyboard behavior with the Samsung Keyboard. She should try using a different keyboard. She can try Google's GBoard or SwiftKey. Both are free.