Julie has a Samsung Galaxy S3. Leo says the S3 was a great phone, but it won't get past Android 4, so she's missing out on some important security protections. Now she can't get her email on her phone. Leo says that since Julie had been using Hotmail, it has been replaced by Outlook Mail, and the settings Julie uses have probably been discontinued.
Leo got the Samsung Galaxy S8 this week and it has a 6.2" screen, but it's a bit weird because of its aspect ratio. Like the iPhone 5 which had a tall, narrow screen, the S8 is doing the same thing to make it tall and larger without being wider. The edge is more aesthetic and has less usable area as before. It is "bezel-less" now, so the image goes edge to edge making it look larger without being wider. It's not the same camera as the S7 – it's extremely nice with an upgraded sensor.
Samsung has announced the Galaxy S8 and S8+ which continues to get rid of the bezel area, and now, has gotten rid of the home button. There's a virtual home button now that is also rotatable — sort of. Leo thinks that Apple will follow suit and do the same thing.
Richard has Verizon and his wife is looking at the new Samsung Galaxy S7 edge. Should they wait for the S8 edge/plus? Leo says it'll be announced March 29th and be available for a few weeks after that. But the reality is, it's probably not going to be worth waiting for. The benefit is that it'll drop the price of the S7 considerably. The edge is pretty on those phones but with a lot of glass, you'll need a good case for it.
Karen has a Samsung Galaxy Note 3 and she broke the screen. She bought an unlocked Note 4 from eBay to replace it, but it came in Korean. Leo says that's not unusual. Samsung is global and it sounds like she got one for the Korean market instead. That's why it's always best to buy the phone from the carrier. She'll get a better deal on eBay, but it may not come unlocked. Amazon is another good option.
Chip's Samsung Galaxy mobile phone had a bunch of pictures on it, but they started disappearing. Leo says that there may be an app that is moving the photos to a folder, and they aren't really missing. Or the images are being uploaded and then deleted to preserve space. For instance, Google Photos does this. In fact, Leo recommends using Google Photos anyway, since Chip will be assured that his photos are being backed up to the cloud.
Stuart wants to know about the Samsung Galaxy Note 7 and why it was taken off the market. Leo says it was taken off the market because of exploding batteries and Samsung is pushing out an update this week that will render any remaining Note 7s useless unless they are plugged in. The Samsung Galaxy S7 is just as good, and the S8 is coming out this Spring. Sadly, the Note brand is so damaged, it's unlikely we'll see another one. But that doesn't mean Samsung won't make another phone with that size screen. They just won't call it a Note. The OnePlus 3T is 5 1/2".
Doug's contract for the Samsung Galaxy S5 is up and he's being pushed by his carrier to get a new phone. Leo says if he's happy with his phone, it keeps being updated, and it still works, then there's really no need to get a new one. Having said that, phones are more powerful and with LTE, they are much more powerful. Leo says that he'll want to be on the most recent version of Android, at least version 6 Marshmallow. Then he can take his time to get the phone he wants. Even then, he shouldn't jump on it. He should wait until he really wants one or is unhappy with the one he has.