Samsung

Do I need to buy a new phone?

Episode 1348

Doug from Santa Barbara, CA
Samsung Galaxy S5

Doug's contract for the Samsung Galaxy S5 is up and he's being pushed by his carrier to get a new phone. Leo says if he's happy with his phone, it keeps being updated, and it still works, then there's really no need to get a new one. Having said that, phones are more powerful and with LTE, they are much more powerful. Leo says that he'll want to be on the most recent version of Android, at least version 6 Marshmallow. Then he can take his time to get the phone he wants. Even then, he shouldn't jump on it. He should wait until he really wants one or is unhappy with the one he has.

Samsung to Send Kill Switch to Remaining Galaxy Note 7s

Episode 1347

Galaxy Note 7

With about 100,000 Note 7s still out in the wild, Samsung is about to send out an update that will make the mobile phone inoperable unless it's plugged in. It is hoped that these outlyers will then be returned by owners. Verizon has already said it won't push that update over the air during the holiday season. Meanwhile, Samsung has upped the ante to a full refund, plus an additional $100 for the trouble.

How can I cast video from my computer to my TV?

Episode 1346

Nick from Thousand Oaks, CA
Samsung Galaxy Tab S2

Nick has a Samsung TV and he wants to cast videos from his computer or tablet. Leo says that most TVs support DNLA, which would enable him to stream to the TV. Samsung calls it "Samsung Link" or "All Share." He should Google the TV model and "DLNA" or "Miracast" and he will find out how he can do it. It may also be called "screen mirroring."

Most Windows devices and tablets will support DLNA. The Samsung Galaxy Note would be a good tablet choice, as are the Galaxy Tabs. Leo likes the Galaxy Tab S2. Any Bluetooth keyboard will work also, and the TV will support it.

What can I do about a defective mobile phone?

Episode 1335

Gordon from Glendora, CA
Samsung Galaxy S7 Edge

Gordon is having issues with his new Samsung Galaxy S7 Edge showing funny lines on the screen. He returned it, got another, and this one is also developing the lines. Leo advises resetting the phone and not putting anything on it. Let it run for awhile. If the lines don't appear, then it could be an app issue. But if it does, then he'll know it's a hardware issue. He's hearing this issue is affecting more phones.

Samsung's Battery Problems Continue with Replacement Galaxy Note 7 Phones

Episode 1330

Samsung Galaxy Note 7

There have been reports of replacement Samsung Galaxy Note 7 phones exploding, indicating that the problem may not be fully resolved. One of the stories was from a Southwest Airlines flight. A passenger's Note 7 got very hot, so he threw it on the ground, it started smoking, and they evacuated the plane. The phone had not only burned itself, but it burned through the carpet to the subflooring on the plane. Samsung still has to investigate, along with the Consumer Product Safety Commission to see if the phone really was fixed.

How can I backup my data from a mobile device with a broken screen?

Episode 1330

Natalie from Los Angeles, CA
Samsung Galaxy S7

Natalie broke the screen on her Samsung Galaxy S7 and she can't get the information off. How can she backup her data? Leo says she can get a Samsung USB to Go adapter that would allow her to host other devices.

The chatroom says that Samsung has software called Kies that will allow the user to backup a device via USB.

Is my replacement Samsung Galaxy Note 7 safe?

Episode 1329

Barry from Northridge, CA
Samsung Galaxy Note 7

Barry replaced his defective Note 7 and he's happy. He's still concerned that the issue may persist, though. Leo says that all phones have that potential, but they have circuitry to prevent it. He doesn't know why it happened and Samsung did the right thing by pushing out a replacement, but Samsung hasn't been forthcoming about what was causing the overheating and catching fire. Leo returned his and while he thinks it's a great phone, he's not getting another one until Samsung comes clean.