Samsung

Why are my photos disappearing from my phone?

Episode 1363

Chip from Los Angeles, CA
Google Photos

Chip's Samsung Galaxy mobile phone had a bunch of pictures on it, but they started disappearing. Leo says that there may be an app that is moving the photos to a folder, and they aren't really missing. Or the images are being uploaded and then deleted to preserve space. For instance, Google Photos does this. In fact, Leo recommends using Google Photos anyway, since Chip will be assured that his photos are being backed up to the cloud.

What's a good alternative for the Samsung Note 7?

Episode 1349

Stuart from Chino, CA
Samsung Galaxy S7

Stuart wants to know about the Samsung Galaxy Note 7 and why it was taken off the market. Leo says it was taken off the market because of exploding batteries and Samsung is pushing out an update this week that will render any remaining Note 7s useless unless they are plugged in. The Samsung Galaxy S7 is just as good, and the S8 is coming out this Spring. Sadly, the Note brand is so damaged, it's unlikely we'll see another one. But that doesn't mean Samsung won't make another phone with that size screen. They just won't call it a Note. The OnePlus 3T is 5 1/2".

Do I need to buy a new phone?

Episode 1348

Doug from Santa Barbara, CA
Samsung Galaxy S5

Doug's contract for the Samsung Galaxy S5 is up and he's being pushed by his carrier to get a new phone. Leo says if he's happy with his phone, it keeps being updated, and it still works, then there's really no need to get a new one. Having said that, phones are more powerful and with LTE, they are much more powerful. Leo says that he'll want to be on the most recent version of Android, at least version 6 Marshmallow. Then he can take his time to get the phone he wants. Even then, he shouldn't jump on it. He should wait until he really wants one or is unhappy with the one he has.

Samsung to Send Kill Switch to Remaining Galaxy Note 7s

Episode 1347

Galaxy Note 7

With about 100,000 Note 7s still out in the wild, Samsung is about to send out an update that will make the mobile phone inoperable unless it's plugged in. It is hoped that these outlyers will then be returned by owners. Verizon has already said it won't push that update over the air during the holiday season. Meanwhile, Samsung has upped the ante to a full refund, plus an additional $100 for the trouble.

How can I cast video from my computer to my TV?

Episode 1346

Nick from Thousand Oaks, CA
Samsung Galaxy Tab S2

Nick has a Samsung TV and he wants to cast videos from his computer or tablet. Leo says that most TVs support DNLA, which would enable him to stream to the TV. Samsung calls it "Samsung Link" or "All Share." He should Google the TV model and "DLNA" or "Miracast" and he will find out how he can do it. It may also be called "screen mirroring."

Most Windows devices and tablets will support DLNA. The Samsung Galaxy Note would be a good tablet choice, as are the Galaxy Tabs. Leo likes the Galaxy Tab S2. Any Bluetooth keyboard will work also, and the TV will support it.

What can I do about a defective mobile phone?

Episode 1335

Gordon from Glendora, CA
Samsung Galaxy S7 Edge

Gordon is having issues with his new Samsung Galaxy S7 Edge showing funny lines on the screen. He returned it, got another, and this one is also developing the lines. Leo advises resetting the phone and not putting anything on it. Let it run for awhile. If the lines don't appear, then it could be an app issue. But if it does, then he'll know it's a hardware issue. He's hearing this issue is affecting more phones.