samsung galaxy S6

How can I get my Android fingerprint reader to work?

Samsung Galaxy S6

Episode 1280

David from Orange County, CA

Dave recently updated his Samsung Galaxy S6 and now the fingerprint sensor doesn't work right. Verizon says nobody else has complained about it. Leo says that it's probably a bad update that happened over the air. It's fairly common. The only thing he can really do is to reset his phone. That will wipe the phone and reinstall the operating system. But before he does that, he should turn on 'Backup to Google' in the settings. He should let it back up and then reset the phone completely.

Why does my phone battery die when I'm charging it?

Samsung Galaxy S6

Episode 1273

Dave from Torrance, CA

Dave is having trouble charging his Galaxy S6. He plugs it in when it's low and it will continue to drain until it dies before it starts to recharge. Leo says it could be this app Dave has called DU battery saver. Leo says that those apps often take up more power than they save. It could just be a defective battery. Dave may want to talk to them about replacing it.

What's the best phone camera?

Samsung Galaxy S6

Episode 1253

Amy from Huntington Beach, CA

It's time for Amy to upgrade to a new phone and she wants the best camera she can get. Leo says that most have great cameras these days. The Samsung Galaxy S6 is one of the best, as is the Galaxy Note 5, but low light performance is an issue for any mobile phone camera. She should look at the reviews and see what the F stop number is. The lower the number, the better it is in low light.

Why are my SD cards corrupting with my Samsung Galaxy S4?

Samsung Galaxy S4

Episode 1182

Jeff from Richmond, VA

Jeff has a Samsung Galaxy S4 and he's having issues with his microSD cards, where his images have disappeared. He's looked online and it sounds like it's a widespread issue. He tried to download them from his computer, but it wants to format the card. Leo says that it sounds like the SD card is corrupted. Leo has never had the issue. But with millions of phones made, they're bound to have a certain small percentage of users who have any particular issue.

Will the quick charger damage the Samsung Galaxy S6?

Samsung Galaxy S6

Episode 1177

David from Orange County, CA

David just got the Samsung Galaxy S6 as well and he agrees that the battery life is terrible. It's akin to a gas guzzler luxury car. Leo says that to be fair, he's going to be using the phone differently in the first few weeks than he will over the long haul. Leo also has a charging stand by his bed to charge it overnight. Dave is worried that the quick charger will send too much juice into the phone. Leo says that while the quick chargers will blast the phone with a lot more juice to charge it within an hour, David shouldn't worry, since the S6 has special circuitry to handle it.

Should I buy the Samsung Galaxy S6?

Samsung Galaxy S6

Episode 1175

George from Battleground, WA

George is thinking about upgrading to the Samsung Galaxy S6. Leo says he's ordered it and it's coming this week. He ordered the 'Edge' version. Most reviews says that the non-edge model is just as good and it's really elegant. Leo says that the battery life is believed to be inconsistent though. From what people have said, one day they can barely get through the day, the next they won't at all. And the worst part is that Samsung doesn't allow for removing the battery. It doesn't have an SD card slot either, so George should get the largest storage option he can afford.

Should I upgrade to an iPhone 6 or go with the Samsung Galaxy S6?

Samsung Galaxy S6

Episode 1168

Brad from Pensacola, FL

Brad wants to know if he should get an iPhone 6 or wait for the Samsung Galaxy S6. He has an iPhone 5 and he hates it. Leo says the camera in the S6 is pretty good, but it may not be better than the iPhone 6, which is amazing. The Galaxy Note 4 has a camera that will probably be the same one as the S6 and it's great. But it may be a jarring jump to go from iPhone to Android.