Stuart wants to know about the Samsung Galaxy Note 7 and why it was taken off the market. Leo says it was taken off the market because of exploding batteries and Samsung is pushing out an update this week that will render any remaining Note 7s useless unless they are plugged in. The Samsung Galaxy S7 is just as good, and the S8 is coming out this Spring. Sadly, the Note brand is so damaged, it's unlikely we'll see another one. But that doesn't mean Samsung won't make another phone with that size screen. They just won't call it a Note. The OnePlus 3T is 5 1/2".
samsung galaxy note 7
With about 100,000 Note 7s still out in the wild, Samsung is about to send out an update that will make the mobile phone inoperable unless it's plugged in. It is hoped that these outlyers will then be returned by owners. Verizon has already said it won't push that update over the air during the holiday season. Meanwhile, Samsung has upped the ante to a full refund, plus an additional $100 for the trouble.
Dwayne is a taxi driver and he uses his Samsung Galaxy Note 4 phone all the time for multi tasking on his job, but he's starting to have issues with it. Leo says that it's probably time to get a new phone, but he doesn't have to spend $800. There are some great lower cost Android phones that can do just as well. Should Samsung sell refurbished Note 7s with smaller batteries that won't catch fire, then Dwayne should be able to get it at a bargain basement price. So Dwayne should keep his eyes peeled.
The news has broke that putting to large a battery into the Samsung Galaxy Note 7 may have led to the batteries to "plate" do to the limited space and that cause it to leak lithium and catch on fire. Samsung has recalled them all and there's talk that they may replace the batteries and sell them refurbished. Good luck with that.
Evan chose to replace his Note 7 with the fixed version and he's heard of several that have already caught fire. Leo says we don't know all the details, but it's not worth risking. Verizon has said they will take back the replacement for a refund and Leo advises Evan jump on that ASAP. Why take a chance? Leo is rapidly coming to the opinion that the only Android phone to have is the Google Android Phone: Pixel. But at $1,000 for 128GB, it's a bit pricey.
Graham is worried about the lithium-ion batteries that phones use. Leo says that everything uses lithium-ion these days. In the Tesla, they have protected the car by putting titanium barriers between the lithium-ion batteries and the rest of the car. They are dangerous if punctured because they will instantly catch fire.
Barry replaced his defective Note 7 and he's happy. He's still concerned that the issue may persist, though. Leo says that all phones have that potential, but they have circuitry to prevent it. He doesn't know why it happened and Samsung did the right thing by pushing out a replacement, but Samsung hasn't been forthcoming about what was causing the overheating and catching fire. Leo returned his and while he thinks it's a great phone, he's not getting another one until Samsung comes clean.
Dennis needs to buy a printer and a cell phone. He had an Epson Artisan, but it's broken. He really doesn't have to print more than 50 pages a year. Leo likes the new Epson EcoTank printer because they have a tank of ink that'll last years and for light duty printing they're ideal because they don't clog over time. If he runs out of colors, it'll still print in black and white. Another option is a laser printer. He can get one for under $100 and it doesn't matter how long he goes in between print jobs.
Reddit has an interesting conspiracy theory that Samsung is getting ready to flip the kill switch on all Galaxy Note 7s, so that they cannot work anymore and users will have to return them. Leo doesn't buy it, but he says that people should return the phone anyway, just in case. Airlines are even banning it. The Consumer Product Safety Commission has issued a formal recall and made it illegal to sell them in the US.
Although only 1 in 37 Samsung Galaxy Note 7s have the battery default, Samsung is recalling all 2.5 million sold. The options are to return the phone and get a loaner until a "safe" Note 7 is available, or to get a full refund and get another phone like the Samsung Galaxy 7 or even an iPhone. That's what Leo did. Samsung plans to create a website that will enable users to enter their IMEI number to see if it's a bad model or not. But Leo says why take a chance? And kudos to Samsung for doing everything right.