Roger's son has a Samsung phone on AT&T, and the clock is always 2 minutes fast. His wife, who has a very similar Samsung phone on the same carrier, keeps perfect time. Leo says there is a setting for Apple Watch where the time could be offset, so there could be a setting for that. Samsung is notorious for putting in a lot of settings, so he should check the date and time settings.
Vincent has an Nvidia Shield and the Channel Master over-the-air DVR and he's loving it. He's glad he cut the cable. But he wants to upgrade from his old Samsung 1080i TV. What should he get? Rich says that all he really needs on a TV these days is an HDMI and Coax input for his antenna. He doesn't even need a smart TV because they rarely get updated. It's better to get a TV without smart features and a Roku or Apple TV. There is one exception, though. Roku enabled smartTVs are worth it because they do get updated. Amazon also offers TVs with Fire TV built in.
Jason bought a Panasonic Viera 4K TV two years ago. What he wants to know if he buys a newer Samsung 4K TV, will it be as good? Leo says in fact, it'll be better. Todays' 4K TVs have HDR, which is great for color and dynamic range. Leo says they're all pretty good now and you can't even notice upscaling on lower resolution content. So buy all means, pick up a Samsung.
Caller wants to get a new Pure Android phone. Leo says that Google is putting the Pixel 2 on sale right now, getting ready for the next model. Samsung is another good option. But steer clear of HTC. Great phones, but the company is failing.
Samsung announced the Galaxy Note 9 on Thursday morning, and it'll be out already on August 24. Leo says the Note phone has a lot of devoted fans, but there's also a lot of people who think it's too big and too expensive. It starts a $999, and goes even higher if you want to get more internal storage. It's a beautiful phone, and slightly larger than the old Galaxy Note 8. Samsung has put a very big 4,000 mAh battery in the Note 9. They're putting in water cooling, though, so it won't get too hot and won't explode. This is the largest battery ever in a Note smartphone.
Joel has an older Samsung Galaxy S5 and it's just fine. But he isn't sure if he should wipe it and start over. Is that necessary like it is with a PC every once in awhile? Leo says that it's good housekeeping for a computer. It puts it back to the day it first came and gets rid of all the "cruft" he doesn't need. With a phone, it's a bigger challenge because of music, pictures, text messages, etc. Music and Pictures can be backed up to the cloud, or a PC, pretty easily. Text messages, though, is another challenge.
Ryan sent his mobile phone to Samsung to have a swollen battery replaced. They had the phone for a month. Ryan is a super Samsung customer and the company wants to keep people like him happy. But more than that, if a bulging battery gets compromised, it could catch fire and explode. So there's a definite safety issue, and Samsung learned that the hard way with the Note 7.
Chester had to return a phone, and he wants to know how he can get the old photos off it? He's told he has to get them off the cloud, because the phones were returned. Rich says that if his phone didn't have a miniSD card that the images were saved on, they're probably gone. If he turned on cloud backup, however, he may find them there. Samsung has a service called Samsung Cloud. He should log in and see if he can find them there. This is why he should have more than one backup solution.
Ryan has been having trouble with his Samsung Galaxy phone. He keeps sending it in because of an expanding lithium ion battery and they keep returning it unfixed. Leo says that Samsung knows painfully well the dangers of expanding batteries. Since Ryan wasn't the original owner, Samsung exploited that loop hole because that indicated there was no warranty to extend. But he told Samsung he spoke to Leo and they offered a replacement, which is a good thing.