Ron has a Samsung Galaxy Note 4 and he's been emailing himself mp3s he makes in the recording studio. The phone holds onto the file for about a day, and then it disappears. Leo says it sounds like the download goes to his cache, which gets cleared out. Leo recommends using an app that will enable him to move it once he downloads it. Samsung's File Manager app will let him see that folder.
Chris wants to know if he can disable the Bixby button on his Samsung Galaxy S8. Leo says that there wasn't a way to do this until recently. The latest firmware update allows it. Chris just has to press the Bixby button and then the Settings gear, and he can disable it. Leo wishes Samsung would let users reassign that button to something useful. Leo also says that mobile phones are so matured in their design now, that there isn't much that phone companies can do except add features that nobody really wants, like a Bixby button or removing the headphone jack for wireless headphones.
Sharise used to have a Samsung Note VII that she returned as requested. Now she hears that she could get a Samsung Galaxy Note 7 Fan Edition by trading in an older Note. She has a Note IV but they won't take it. Leo says that one option would be to go on eBay and buy a used Note V. Leo says that they are only selling in South Korea, but she could get it on eBay. They aren't cheap, though.
After the disaster battery explosion issue with the Note 7, Samsung is about to relaunch the phone line with the Galaxy Note 8. Leo says it will probably be the safest phone on the market because if Samsung blows it with this one, it'll probably be the end of their phone business. He expects it to be a popular seller, especially for long running Note users.
Jay wants to get a new tablet with LTE. What should he get? Leo says it's hard to beat the iPad. And if he's going to spend that much on a tablet, he's better off with the iPad Pro because it's as powerful as a laptop. If that's outside of his budget, Samsung makes a good one and Leo recommends going to the carrier to get it. That way he can get a subsidized price.
Cary just got the Samsung Galaxy S8 and she's having issues while voice texting. It's mostly syntax because the voice texting is putting spaces where they don't belong. Leo says that it could be a keyboard behavior with the Samsung Keyboard. She should try using a different keyboard. She can try Google's GBoard or SwiftKey. Both are free.
Julie has a Samsung Galaxy S3. Leo says the S3 was a great phone, but it won't get past Android 4, so she's missing out on some important security protections. Now she can't get her email on her phone. Leo says that since Julie had been using Hotmail, it has been replaced by Outlook Mail, and the settings Julie uses have probably been discontinued.
Leo got the Samsung Galaxy S8 this week and it has a 6.2" screen, but it's a bit weird because of its aspect ratio. Like the iPhone 5 which had a tall, narrow screen, the S8 is doing the same thing to make it tall and larger without being wider. The edge is more aesthetic and has less usable area as before. It is "bezel-less" now, so the image goes edge to edge making it look larger without being wider. It's not the same camera as the S7 – it's extremely nice with an upgraded sensor.