Samsung

What should I do if my phone battery bulges?

Episode 1492

Ryan from Anaheim, CA
Samsung Galaxy S6 Edge

Ryan sent his mobile phone to Samsung to have a swollen battery replaced. They had the phone for a month. Ryan is a super Samsung customer and the company wants to keep people like him happy. But more than that, if a bulging battery gets compromised, it could catch fire and explode. So there's a definite safety issue, and Samsung learned that the hard way with the Note 7.

Have I lost all my images on my old phone?

Episode 1484

Chester from Bellflower, CA
Samsung Galaxy S8+

Chester had to return a phone, and he wants to know how he can get the old photos off it? He's told he has to get them off the cloud, because the phones were returned. Rich says that if his phone didn't have a miniSD card that the images were saved on, they're probably gone. If he turned on cloud backup, however, he may find them there. Samsung has a service called Samsung Cloud. He should log in and see if he can find them there. This is why he should have more than one backup solution.

Why can't I get Samsung to replace my expanding battery?

Episode 1481

Ryan from Anaheim, CA
Samsung Galaxy S7

Ryan has been having trouble with his Samsung Galaxy phone. He keeps sending it in because of an expanding lithium ion battery and they keep returning it unfixed. Leo says that Samsung knows painfully well the dangers of expanding batteries. Since Ryan wasn't the original owner, Samsung exploited that loop hole because that indicated there was no warranty to extend. But he told Samsung he spoke to Leo and they offered a replacement, which is a good thing.

Do I need Samsung software to transfer my data from my phone?

Episode 1479

Tom from Riverside CA
samsung.com

Tom's Samsung Galaxy S4 is having issues connecting to his computer without KIES. Leo says he won't really need it, since he can go into the settings and select MTP or PTP mode. The former is for mass media and the latter is Photo transfer protocol. Also, he should check the autorun settings. The chatroom also suggests replacing his USB cable.

Should I get the ASUS ZenPhone AR or the Samsung S9?

Episode 1471

Sam from Las Cruces, NM
Samsung Galaxy S9

Sam was looking at the ASUS ZenPhone AR because of Tango and Daydream from Google, but Leo says it's terrible, and he should not get it. Tango is Google's imaging capability that they have since stopped supporting. It's kind of like Apple's face recognition technology, but it pointed outward instead of inward and it had 3D mapping. It turned out that no one wanted to make a phone with the Tango hardware because it was too expensive, added too much complexity, and required too much battery.

Mobile World Congress Opens with Samsung's Galaxy S9

Episode 1466

Samsung Galaxy S9 and S9 Plus

Samsung announced the Galaxy S9 at Mobile World Congress this morning. Leo originally thought that Apple's $1,000 price tag on the iPhone X would influence mobile phone prices moving forward, but Samsung chose to only raise the price a bit, by comparison, starting at $720 for the 64GB version. You can trade in your older models to get a better price. You can also get $100 off if you buy from Best Buy. Leo says, however, that you don't get any benefit by paying more for larger storage considering the Android phones have a microSD slot for additional storage.

Samsung's Future Galaxy Note Could Have Foldable Screen

Episode 1462

Samsung Galaxy Note8

Samsung has been quite vocal about its plans to build a smartphone with a foldable screen in it, and we could see that next year with the Galaxy Note. On the front it will look like a regular smartphone, but then you'll be able to open it up to a 6 or 7" tablet. That will likely cost a lot more, and Samsung has already said it will be raising the price of the next Galaxy S phone, starting at around $850.

Read more at techradar.com.

Samsung Galaxy S9 to Be Announced Later This Month

Episode 1459

Samsung Galaxy S8

Samsung will be announcing the Galaxy S9 smartphone later this month at Mobile World Congress. We expect the phone to be more expensive this time around, at $850, and it will look a lot like the Galaxy S8. It will have dual cameras, but for the most part, it likely won't be anything major that would prompt an upgrade unless you're already in the market for a new phone anyway.

Should I force the Oreo update for my Note 8 mobile phone?

Episode 1454

Nathan from Tuscon, AZ
Samsung Galaxy Note 8

Nathan got a new Samsung Galaxy Note 8 and wants to know if he should update it. Leo says that Samsung is starting to push out the Oreo update to the Galaxy S8, but not the Note 8 just yet. Leo also doesn't recommend forcing an update — he should wait until it's available. He should focus more on the security updates. Patience. Oreo will come soon.

Does Samsung's QLED TVs use OLED technology?

Episode 1448

David from California
Samsung QLED TV

David is seeing "banding" when he's watching his HDTV. What is that? Leo says that banding usually indicates compression and comes from the source material. If he wants to test it, he should hook up his TV to a Blu-Ray player and play a Blu-ray DVD. He won't see any banding because there's no compression there. But when he watches on satellite or streaming Netflix, he'll see it because the signal is compressed.