routers

Why can't my Mac connect to the Internet?

Betty from Madison, WI

Episode 1296

Betty can't log into the internet with her Mac. It says there are no plugins to do so. Leo says to check your router connection to see if your WiFi router is turned on. You can do that in the Apple's Network system preferences. If you can't see your access point, you're not connected to it. If it's connected, then look if the internet connection is available. If the WiFi router isn't working properly, it'll be connected, but it won't go anywhere. It'll just be a local address starting with 168. Try resetting your router.

How can I get a better Wi-Fi signal?

David from Long Beach, CA

Episode 1296

David's landlady has wifi but she doesn't want to improve the signal so he can get a better connection. Leo says you can get a WiFi antenna to improve your signal,but if you can convince your landlady to put the access point in a better location, that would be the ticket. Check out RadioLabs.com for tips on which directional antenna to buy to get a better signal. You could also offer to buy her a newer 802.11 AC router. Leo likes the Asus C3200. It goes a long way.

Why doesn't OpenDNS work for me?

Pedro from Bronx, NY

Episode 1291

Pedro created an account at OpenDNS but it isn't working for him. Leo says that OpenDNS can protect kids with a custom "phone book" that has a list of approved domain names in it. OpenDNS can then filter out the undesired addresses that he wouldn't want. If he inputs the router server settings of OpenDNS properly, it'll filter the traffic correctly. But if his kids have figured out how to change the settings in the computer, it can override that, unless he's made the settings in the router itself.

Why can't I use my Nest Cam with my network?

Episode 1284

Frank from Pomona, CA
Nest Cam

Frank is having trouble installing his Nest Cam. It won't work unless he turns off his firewall. Leo says that's not good. But it's the nature of a firewall, as it blocks a conversation between incoming and outgoing traffic. That's why Leo recommends using a router instead. He can also use the DMZ feature, where he could allow the Nest Cam to bypass protection. Leo doesn't recommend it, but it can be one option.

Can I modify my router settings?

Cam from Garden Grove, CA

Episode 1282

Cam has an Arris Wi-Fi router hardwired into his computer, but he can't modify the settings. Leo says he should be able to. He should call the cable company and ask them for the password to access the router. Or, instead of using their router, ask them what third party routers they will support and he can buy his own. He'll want a DOCSIS III.

Check out this app: Snoop Snitch in the Google Play store. It will tell him how secure his router is.

Why does my router drop the internet all the time?

Episode 1278

William from Capistrano Beach, CA
Apple Airport Extreme

William has an Airport Extreme router that disconnects 3-4 times a day. Leo says that's not unusual with routers. They're basically just a dumb computer that sometimes crashes. So he'll have to unplug and reboot it. If it continues after that, it indicates that the router is starting to fail and he'll need to replace it. He can also try rebooting his modem.

How can I speed up my DSL connection?

Peter from Cleveland, OH

Episode 1276

Peter's parents have AT&T DSL and it's terrible. Leo says that's because DSL is reliant on the phone lines, and the farther it is from the central hub, the more problematic it can be. If the phone lines are antiquated, that's even worse. He can demand that AT&T upgrade its wires, but then he's really dependent on their good measure. One thing he can do is turn off the Wi-Fi capabilities of the router they gave him and connect his own router. That's likely going to speed up the wireless speed tremendously. Leo like Asus routers.