Rene's internet access disconnects several times a day. Leo says he has the same problem and he knows it's the ISP. It could also be his mesh router, however. But the only way to check that is to use another router to eliminate it from the mix. Could it be a DDOS attack? Leo doesn't think so unless he knows of someone who is targeting him to keep him off the net. That's unlikely, though. It's probably just his ISP having issues.
Dave gets slowed down online when his son gets on the computer. He can't do anything. Does he need a new router? Leo says that's likely the case since Dave's router is about 8 years old. Leo says that sometimes the DSL modem needs to be replaced as well. So he should contact his ISP and ask them for a newer one. But definitely buy a new router, since they do wear out after a few years. Leo would recommend an 802.11AC version. It's better at managing bandwidth. Leo also likes mesh routers. They're a little more expensive, but they will give him great wireless coverage.
Howard just got an iPhone X and he had to restore his iPhone 4 data to it. Leo says the fastest way to do that is to plug it into iTunes, back it up, and then restore to his new phone. It should take about 5 to 10 minutes. But his problem is that his network is wired and he can't get updates because it's Wi-Fi only. Is that true? Leo says not really. He can connect to iTunes, download the updates, and install them.
Jim has an internet enabled TV and he is about to subscribe to the internet, but does he really need a router? Leo says yes! It sits between him and the outside world and rejects security assaults by hackers. The router will also handle multiple devices, so if he has mobile phones, smart devices, a desktop or laptop, he's going to need a router to handle all that traffic. And his internet company will likely give him a router that can handle all that.
You may have heard about the latest Wi-Fi vulnerability in the news called “KRACK” or “Key Reinstallation Attack.” This is a security flaw in the WPA2 protocol that could allow a third party to intercept network activity between a router and a device. It does this by taking advantage of a problem with the way the client (your mobile device or computer) authenticates with the access point (the router).
Perry has a NetGear C6900 modem/router and it just drops out for several seconds from time to time. Leo says that routers and cable modems do wear out over time, and if he gets a lot of drop outs, it could be time to replace it. But Perry's router is only six months old, so that shouldn't be happening. Leo says he could try updating the firmware. PadreSJ says that the NetGear Combo units start having memory issues that cause server busy errors. Perry should go into his settings to find the logs and see if he is getting errors like that.
Cindy wants to know what the best mesh router is. Leo says there's a bunch of them, including Plume, Eero, and the Netgear Orbi. They're all very good for people struggling with dead zones in their own home, or if there's a lot of WiFi congestion in the area. Mesh routers work by having a base unit along with extenders positioned all over the house to pass the signal around (much like a "mesh").
Matt wants to get rid of his cable modem/router and get his own. Leo says that's a good idea. He'll most likely have to keep the modem, but he can disable the router in the firmware and use his own instead. Leo recommends an ASUS 3200.
Terry got the Luma mesh router and he gets pretty good 100 MB bandwidth everywhere but his master bedroom, which is about a third that. He even bought another module and it didn't help. Leo suspects that instead of a daisy chain extension, it's more like a star pattern, and that could end up with some dead or weak spots.
(Disclaimer: Eero is a sponsor).
Trevor has a Netgear modem connected to his Google OnHub router. Everything works fine except for an old laptop. Can he connect hardwired to a repeater? Leo says that a second Google device would work because they have two ethernet ports.