Isaac is a cop and wants to know if routers collect data of what connects to it or sees it. Leo says only if the device was connected to that router. Just seeing it is another matter, and that's unlikely. Android has an app called WiFi Collector from NirSoft, but that's the opposite direction from what Isaak wants. Leo says that the WiFi Pineapple from HakShop could work for this.
Matthew's cable provider has introduced a 1GB down, 50MB up package for $139. Leo says that's a bit expensive, but it's pretty nice. What router will support that kind of speed? Leo says his stream is only going to be as fast as his slowest hardware connection. Asus's AC 5300 is a higher end router which will likely handle it no problem. It would be more expensive, but Matthew may want to consider building his own using the PFSense firewall.
What's going on with AirPort development? Leo says that Apple has reassigned most of the engineers who handle the Airport to other products, so it sounds like Apple is moving away from it. Since routers do wear out and become unreliable over time, it's probably time to replace it with a different brand.
Gloria wants to cut her phone service and use Ooma. Is that a good idea? Leo says that with one computer plugged into the internet, she can, but she'll also need a router so she can give access to others. A simple wireless router from Asus or DLink would work well. She should go for the dual band or tri band router. The WireCutter suggests the TP-Link Archer C7 (v2). She can find out more about it at thewirecutter.com.
Steve's Dell Inspiron laptop drops Wi-Fi all the time. Dell claims to have fixed it via remote access, but it didn't work. Leo says that it's likely the person at Dell tech support had very little training and was following the directions in the notebook. All too often it doesn't fix the problem. What he'll need to do is call them back and ask to have his case escalated to tier 2 or even tier 3 level support.
Mike has a Google Nexus 6 that isn't updating. He's tried to get Nougat on it, but it won't update. Leo says that the Nexus 6 may not be getting updates anymore, especially through Verizon. Leo says he may have to root the phone to get it updated. Google didn't offer a major update to the Nexus 6, and the security update for March was pulled because it broke Android Pay. They do plan to update to version 7 soon.
Marcello has noticed since Spectrum bought TIme Warner, he has trouble connecting to the internet. They disconnected his router and it works, though. What happened? Leo says that when Spectrum took over, they probably enabled the router side of his modem and that put it in conflict with his router.
Wi-Fi is great when it works, but all too often there are problems that cause disconnects or slowdowns. If you have a large house, or there are too many walls that make it hard for signal to travel through, you may need more than just one wireless router.
One option for improving your reception is to set up a secondary Wi-Fi access point to extend your current Wi-Fi router. You'll want to buy an extender from the same company that made the router you already own. Set up the extender in "bridge mode" and it will rebroadcast the signal and extend its range.
Joe is having issues with terrible Wi-Fi downstairs. Leo says that there are two ways to improve Wi-Fi:
Jay would like to get a new, affordable router. What's a good budget model. Leo says that the Ubiquity EdgeRouter X is a solid one, but it isn't wireless. It's wired. But Steve Gibson says that for $50, it's fantastic, configurable, and very secure.