Michelle has finally cut the cable and wants to know how to stream her movies and TV shows from the internet. Does she need special equipment? Leo says maybe. If she has a smartTV, then she might not. But Leo recommends getting a streaming device anyway and he recommends the Roku. Streaming services include Netflix, Amazon, and Hulu. But there's also new services coming from Disney and many others. How does she pay for them? Leo says she would have to give them a credit card.
Rob can't seem to get Dolby Atmos out of his TV. Leo says that most TVs don't support Dolby Atmos, so he may need to get a new player and receiver that supports it. He'll also have to have enough speakers, including two "up firing" speaks in order to get Atmos at Home. The latest Apple TV just had Atmos at Home enabled. Roku's higher end players also support it. Netflix has a list of streaming devices supporting Atmos here.
Sue's Roku device won't let her log in anymore. Is this because she has DSL? DSL isn't the issue. She's likely using the wrong password. Rich recommends that she try recovering her password. Once she does that, she can change it.
Max wants to know if the Amazon Fire Stick is a good deal. Leo says he's not a fan because it's geared towards marketing Amazon Products. Same goes for Apple and its Apple TV. The Roku, on the other hand, has more channels and isn't trying to sell him anything. He prefers the Roku box over the stick.
Vino recently cut the cable and is streaming YouTube TV, but he's having trouble streaming on his Sony TV on Roku. It turns on by itself. Leo says that it's likely a CEC problem, which has to do with the HDMI settings. It's basically designed to automatically turn on the TV when he turns on his Roku. It doesn't work very well on Sony. So he should go into the settings and turn off BraviaLink. That'll solve it.
Christian recently bought a Lightning to HDMI cable to connect his phone to his Roku, but it doesn't work with Hulu. It only plays the sound, not the picture. Leo says it sounds like it isn't HDCP compliant. Copy Protection is probably what he's running up against. Hulu's site says it doesn't support it. There may be a workaround, though. He should try scrubbing through the timeline. According to the chatroom, 9/10 times it will bring the video back. Another solution is to log out and log back in. But if he has a Roku device, why not just use the Roku app?
John is trying to stream movies using the FilmStruck app and they all end up 16:9. What can he do? Leo says that the Sony TV that John has uses a variety of aspect ratios. One setting is dot for dot or 1-to-1. That will give him the image it was meant to have. But the TV app is overriding that setting. It sounds like it's a shortcoming of John's smart TV. This is why Leo isn't a fan of smart TVs. Leo recommends using a Roku or cast it from his phone so that it won't override the TV aspect ratio settings.
Anthony wants to know what the advantage is of getting an Apple TV if all the modern TVs are so-called "smart" TVs? Rich says that apps are always better, and updated more on a dedicated device like the Apple TV. Smart TVs, on the other hand, rarely get updated, if ever. TV makers are in the TV business, not the app development business. So Apple TV has that advantage.
Alan has a Roku Ultra, and after a month, it's starting to get out of sync, and it doesn't matter what app he's using. The video speeds up, but the audio stays the same. Alan has called Roku and they said to remove the apps and reinstall them. Unfortunately, it didn't fix the problem. Leo has a hunch it's a defective Roku device. Leo would demand they replace it. It may be a bandwidth issue, but Leo isn't convinced.
Karen gets a warning that she isn't connected to the internet on her Roku, when she is. Leo says he has the problem as well, and he believes it's because the internet will experience momentary drop outs from time to time and the Roku software doesn't handle drop outs very well. He doesn't know what the fix is, though. Karen could restart the Roku by unplugging it and letting it reboot. But that's frustrating to do when the show is still playing. Getting a newer model should fix it.