Dale is tired of getting robocalls. How can he get rid of them? Leo recommends NoMoRobo, an app for your phone. It won't be perfect, but it works pretty good. And with more than half of all calls being robocalls, it's making cell service useless. Until the FCC does something about it, that's about the best you've got.
Google Voice's Screening feature allows you to configure your phone's reaction to calls from outside your contact list. Actions include sending directly to voicemail or asking for the caller's name. You can keep your normal phone number, or you could even get a whole new number! An alternative is Nomorobo for iOS, which compares a caller's number to known scammers/robocallers. However, it requires a paid subscription, unlike Google Voice.
Bob and his wife keep getting robocalls from Apple. Leo says those are scams. These are fake robocalls claiming their iCloud has been breached. Apple would never call him. If something really did happen, Apple would just put out a press release. Bob shouldn't call them back. Even better, if he doesn't recognize the number, he shouldn't answer. If it's important, they will leave a message.
Gary has Google Fi and would like to block calls by area code. Leo says that robocalls are the bane of smartphones and studies show that by next year, up to 80% of all calls will be robocalls to cell phones. Blocking an area code is extreme, but Leo says that Google is working on a technology that will route robo calls, or require them to identify themselves. Google Voice already does that. There's also an app called PreFixer which will block a number by prefix.
Jessie keeps getting robocalls and the numbers they get are either disconnected or bogus. Leo says that they are bogus, and according to a recent survey, by 2019, 80% of cell phone calls will be robocalls. And nobody knows what to do about it. Most are from overseas. They forge the caller ID, and will even do it with the recipient's area code and prefix. The reality is, legitimate companies will not be calling. They'll be using mail. Jessie can log her number into the DoNotCall.Gov database.
Paul is wondering if he can get a machine that could filter out robocalls. Leo says that Google Voice is the best digital option. He would have to use a different number though, or pay a small $10 to $20 fee to have his current number ported over to it. The benefit, though, is that he will get a bunch of new features including call screening, forwarding and more.
Brad's mother has been getting calls from "Microsoft" saying that her computer may be hacked. Is that legit? Leo says it's a scam. They use a robot dialer to randomly call numbers out of the phone book and will try and get victims to install something or give them remote access to the computer. Once they have that, the game is up. Microsoft will NEVER call you.
Using a technique called "neighbor spoofing," a Florida man is being accused of making over 96 million robo calls selling time shares in violation of FCC Do Not Call laws. The FCC has suggested a fine is in the offing, but there's no word on if the perp is going to be arrested or if the robocalls have stopped.