restore

Why can't I connect to the internet with my old Mac?

Apple iMac

Episode 1512

Joy from Thousand Oaks, CA

Joy is trying to reset the password on her old Mac and she's having issues. She googled putting code into the Terminal and it messed things up. She found the original disk, but because it's so old, it automatically goes to the dial up modem when attempting to connect to the internet. Leo recommends going into recovery mode by holding down CMD + R while booting up. In the Utilities menu of the installer, there is a reset password tool. She keeps running into problems connecting to the internet, though. Leo suggests plugging the Mac directly into the router via ethernet and rebooting.

What's the best way to transfer my data to a new Android phone?

Samsung Galaxy Note 8

Episode 1427

Chip from Corona Del Mar, CA

Chip has over 400 apps on his Android phone, along with hundreds of contacts. He wants to know the best method for transferring all of that data to a new phone. Leo says that first of all, both Samsung and Google will backup his data. His previous phone was an HTC, and his new phone is a Samsung Galaxy Note. Leo says even if the two phones aren't from the same company, Android will still prompt him to transfer some of the data through NFC by touching the phones together. Google syncs his settings, and on Samsung phones it's under "Cloud and Accounts" in Settings.

Can I get my photos back from a restored iPhone?

Apple iPhones

Episode 1415

Joe from Garden Grove, CA

Joe hasn't backed up his iPhone in years because his iCloud is full and he doesn't want to pay for more storage. He finally got around to plugging his phone in using iTunes and he thought he had chosen to back up the iPhone, but instead, he restored his iPhone backup and lost everything. Can he reverse the damage? Leo says probably not. This isn't Joe's fault — it's Apple's because iTunes is awful and it shouldn't offer to restore a phone before backing it up. That's bad behavior. There is a ray of hope that iTunes backed it up. Leo suggests trying to restore the phone again.

How can I reset my iPhone without losing my health data?

Episode 1411

Keith from Phoenix, AZ

Keith wants to restore his iPhone back to factory settings without losing his health data. Leo says there are layers of resetting in the iPhone, and it's hard to erase it entirely. But he's had issues with his Apple Watch and getting text messages and wants to try starting over. Leo says to go into settings and start with the lowest level of resetting. He should start with "Reset Network Settings." If that doesn't fix it, he can try the "Reset All Settings." Only the "Erase All Content and Settings" will delete his health data.

How can I reset my iMac?

Apple iMac

Episode 1278

Donald from Mojave Valley, AZ

Donald has an iMac and has to have his screen repaired. But he doesn't know how to wipe the drive since there's no command key. Leo says that Apple has changed it from CMD to an Apple Key and a cloverleaf/propeller symbol. It's the same. How can he reset his iMac and wipe the drive if he doesn't know the password? Leo says to reboot and while it's starting up, press the CMD Key, plus R. This will put the computer into recovery mode and he can then run the Disk Utility to format the hard drive. Then he can reinstall.

Can I get rid of malware by restoring my PC?

Episode 1239

Scott from Ventura, CA

Scott wants to know if doing a restore would get rid of any malware that may be on the system after its been compromised. Leo says yes, it will. Those popups are trying to get you to call them and install software. So if he didn't do that, he's probably OK. But if he did, not only will he need to get rid of the malware, but if they charged him, they will now have his credit card information. So he'll not only have to backup his data and erase the hard drive, he'll have to cancel that credit card as well.

Do I really need to wipe my iPhone to make it work better?

Apple iPhone 6s and 6s Plus

Episode 1239

Seven from Yorba Linda, CA

Seven has been having issues with his iPhone and the Apple store says there's a bad app causing the problem, and he should wipe it. When he restores from iCloud, however, that app will come back. Leo says that the Apple Genius isn't being much of one this time. Apple vets all the apps, so it's unlikely the app is the culprit.

If Seven wants to make sure his messages get backed up, eCamm has a third party program called PhoneView that will do that.