Joy is trying to reset the password on her old Mac and she's having issues. She googled putting code into the Terminal and it messed things up. She found the original disk, but because it's so old, it automatically goes to the dial up modem when attempting to connect to the internet. Leo recommends going into recovery mode by holding down CMD + R while booting up. In the Utilities menu of the installer, there is a reset password tool. She keeps running into problems connecting to the internet, though. Leo suggests plugging the Mac directly into the router via ethernet and rebooting.
Keith wants to restore his iPhone back to factory settings without losing his health data. Leo says there are layers of resetting in the iPhone, and it's hard to erase it entirely. But he's had issues with his Apple Watch and getting text messages and wants to try starting over. Leo says to go into settings and start with the lowest level of resetting. He should start with "Reset Network Settings." If that doesn't fix it, he can try the "Reset All Settings." Only the "Erase All Content and Settings" will delete his health data.
Gillian is having issues with her browser. Leo says the best way to deal with her browser problems is to reset it. She should go into the Menu, then choose Settings. She should type "Reset Settings" in the search box.
The chatroom also says that the browser may be set to delete search data on exit. GroovyPost.com shows how to disable that here.
If you are having odd problems with your iOS device, there are some basic steps you can take first that might resolve the issue. First is to simply reboot the iPhone by holding down the power button and then "slide to power off." Then hold the power button again until it starts up with the Apple logo.
Next you can try a hard reset. You can do this by holding down the on/off button and the home button until the Apple logo appears.
George has an issue with Siri repeating itself seven or eight times when he uses Siri to set alarms. Leo says he may want to try rebooting the iPhone. It should be rebooted every once in awhile to clear things out. He could also do a hard reset by pressing and holding the on/off button and the home button until the Apple logo appears. The worst case scenario is that he'll need to backup his iPhone and then do a DFU recovery (device firmware update).
David's Android phone screen suddenly turned white. He removed the battery and it went back to normal when he put it back in. Leo says by removing the battery and putting it back in, he reset the phone. If he had pressed and held the phone power button, it would have done the same thing.
Paul recently bought an iPhone and the passcode has suddenly stopped working. Leo says that a full restore can solve the issue. He can connect it to a computer and then go into iTunes. But he may need to go into something called "DFU mode." This is a more serious reset of the phone. Paul should search YouTube for DFU and see how it's done.
William and his Dad built their own computer together. Leo says that's a great project to do together! But his hard drive crashed. He rebooted it and now he can't do anything with the OS. Leo says that it's best to wait. Don't reset because that'll cause the hard drive to spew data across the disk. That could cause the hard drive to become corrupt. Fortunately, William has a backup. So Leo recommends doing a deep, low level format and reinstall Windows. He could try running SpinRite, but that won't solve the corruption of the file system.
Eleanor has a 1st generation iPad and she doesn't use it for anything other than email and browsing the web. But Safari is constantly crashing on her. Leo says that since it's over 4 years old now, it's a good idea to just start over. She should sync it up to iTunes, back up and then restore it. But it may be that today's websites are just too hard on its limited power and memory. It's worth trying the reset, though.
Diane thought it would be a good idea to get an Android tablet along with her Android phone. So she bought a Google Nexus 7. She reset the tablet and now she has a black screen and she can't turn it off or get a live screen. Leo says that tablets are like any other computer and they can freeze up or crash. Leo recommends turning off the phone first. Once it turns off, let it sit for a bit and turn it back on.