David can't highlight text in Excel or Word when he's in remote desktop with his Mac to his 64-bit Windows PC. Leo says that there may be an issue with the functions in remote desktop and he can verify that by trying with another PC. The Mac isn't using any resources, it's just a window. So there's something wrong with the 64-bit Windows PC that David's trying to access. Leo says that there's possibly bad rendering going on with Windows Remote Desktop. Alternatively, install Office for the Mac.
Monica uses two monitors on her computer, but when accesses her work's VPN, it only supports one monitor. Is there an option for her? Leo says that Microsoft Terminal Services Client can be forced to use both monitors by adding "/span" to the command line shortcut on the desktop that looks like this: %windir%\system32\mstsc.exe /span. She can also do it in her settings. The chatroom also says that if the monitors have different resolutions, that can cause issues as well. Another thing to check is to see if the Windows license permits it. Windows Ultimate will, but home won't.
Sandra has family that is relying her to be their PC support, but it's hard because she's in another state. Leo says that's the benefit of using remote access. But the danger is, that once they know she can do that, she won't have a moment's peace. Since Sandra's family is older, she could send them to The Elder Geek, where they can learn about computers. There's also How To Geek.
David works from home via VPN to the office. He's unable to view both screens from his office at his house. Leo says that he doesn't know of any VPN that allows for using multiple screens, and it could be a security issue.
Rob's job keeps him on the road, and he wants access to his desktop PC at home via his laptop or iPad. What's a good option, and can he do it without adding an app? Leo says that he can do it in a browser, but it's better in an app.
Atlas Remote Access on the iPad works well, according to the chatroom. There's also TeamViewer. But he'll need to install something. Google Chrome Remote requires installing an extension, but if the hardware isn't locked down from browser extensions, that's an option.
Mirthgirl would like to log into her Mac remotely. Leo says she can do it by going into Settings, then into Sharing, and she'll see several settings including File Sharing, Remote Management, etc. She should also go into the iCloud control panel and turn on "Back to my Mac." Apple has a tech note on how to do this here.