Bob bought a Samsung Galaxy S9 and he thinks it's too large for his hand. Leo says that larger phones are the future, as people prefer a larger screen to hand comfort. Bob also has hundreds of contacts on his phone that aren't his after he synced it. Leo says it's possible that AT&T or Samsung sold Bob a phone that was returned and hadn't wiped it before doing so. But if they sealed it up to make it look new, that's against the law.
David is a filmmaker and uses an Alienware computer for editing. But after six months it's having issues, and he's had to replace the motherboard, battery, and now he's having other issues and Alienware wants to replace it with a refurbished laptop. He also found out they've been replacing his parts with used parts. Leo says that's a common practice since they get computers back for return and can't sell them as new. So they use the computers as parts to repairs. The parts are still perfectly good. But they should tell you that is what they are doing.
Lionel is looking for a used laptop, but all the ones he finds are using Windows 10. He wants to go back to Windows 7. Leo says that buying someone's used laptop is buying someone's problems. There's a reason someone is selling it. Leo recommends a refurbished computer from the original manufacturer like a Dell refurbished laptop. If he does that, there's a good chance he'll get a Windows 7 machine.
Will he find one with a CD drive? Leo says that will be a challenge. HP also sells end of lease laptops will a full warranty. That's a good way to save money too.
David bought a refurbished computer from Best Buy. It turned off when the battery died, and when he turned it back on, Windows wanted to do a repair. When it did that, it started wiping out his entire Windows 10 operating system. Now he's stuck on the blue screen of death and he's worried that his version of Windows 10 won't activate if he reinstalls it. Leo says it will, but before he installs anything, he should get the data from it. If it crashed once, the drive could be ready to fail.
Eric is looking to get a Best Buy refurbished 2011 MacBook Pro for $600. Is that a good deal? Leo says he usually recommends getting a refurb model from the manufacturer. He'll get a warranty that way. Best Buy probably wiped the hard drive and checked a few things, but it's not strictly refurbished. 4GB RAM is also a little light, but it will support High Sierra MacOS. Warranty wise, a good refurb should include a 1-year warranty. 3 months won't really help him. Leo would also recommend spending a little more money and getting a 2015 model.
John has to buy a new laptop since his 11-year-old laptop is stuck on Windows 7. Suggestions? Leo likes Dell. What about the ThinkPad T430 refurbished? Leo says that for $200, it's a pretty good deal. They're pretty rugged. John should check out the ThinkPad subreddit on Reddit. That's a great place to learn how to upgrade an older ThinkPad to keep it up to date. It's really easy to do with that particular model.
James wants to know if Gazelle offers reliable refurbished Apple devices and if it's worth it to buy from them. Leo says that he's used Gazelle, and they offer a 30 day money back guarantee. So it's worth buying from them as an alternative to the factory refurbished items from Apple itself. He should remember that he's still buying a used device, but it's certainly better than buying from eBay. If he buys from them, he should stress it for those 30 days. He should charge it, run it down to zero, and charge it again. He should do that several times to test the battery life.
Steve is looking to buy a refurbished Yamaha receiver. Leo says that refurbished devices are best bought from the original manufacturer. That way he can still get a warranty to go with it. All too often, they are brand new devices that were returned, and as such, can't be resold as new. So they're sold as refurbished instead. If he's looking for a great deal, refurbished is the way to go. He should just make sure to get it from the original manufacturer.
Alex would like to make a video of his daughter growing up using video and pictures. He was thinking about getting a Mac for it. Leo says Macs have a great video editing program called iMovie that comes with all models for free. Leo expects new desktops to come within the next month or so, but even if he didn't wait, he wouldn't be losing out on performance. Apple's iMac would be ideal, but it would cost him more. He could save some money and get a 21", but Leo recommends spending more and getting the 27" iMac. The larger screen really helps.
Justin wants to get a high end laptop that will run Linux. Leo says that Linux always works best with older hardware, but Lenovo's laptops seem to be very popular with Linux users. Another option is Dell. They sell native Linux laptops called Project Sputnik.
Should he buy a used laptop? Leo says that nowadays he can buy a brand new Lenovo for $500. If he's on a budget, he should look at Lenovo's refurbished site. He'll save some money there. He shouldn't buy refurbs from anyone but the manufacturer, though. That way he can at least get a warranty.