Greg has an old, inactive Google account, but when he tries to recover his password, it won't verify. Leo says it's possible that the account was deleted due to inactivity. The chatroom points to this support article at support.google.com for recovering a lost account. Though Greg's account isn't lost, maybe treating it as a lost account could solve the problem.
Jim is having boot up issues with his computer. He gets an error on his SSD and Leo suspects that the drive is failing and the computer can't see the boot drive. Leo suspects that his SSD isn't meant to be a boot drive since it's an Intel hybrid drive. He shouldn't mess with it. It's not really two drives, it's one drive that appears as two.
Leo says if there's data on the drive, it's going to be tricky to recover it. The Dell recovery disks could help but chances are, he'll need a tech to get the data off it. It would be best to replace it with a dedicated SSD.
Kim got a computer recently from a friend and she can't log into her account. It keeps asking for the previous owner. Leo says that the best thing to do is format the hard drive and start over. That way she can set it up for her preferences and make her account the primary account. Windows 10 has great reset options, and she won't even need a Windows key anymore. She should just make sure to back up her data and files first. Then hit the Windows Key and type "recovery." She'll get the choice of several options. Then she can run the recovery and it'll reinstall Windows.
Jay's HP is having issues and the recovery drive doesn't seem to fix it. Leo says that he should get his own 16GB USB key and create a recovery drive of his own using Windows Media Creation Tool. He'll also have the benefit of creating a clean install with no trial ware. He may have to also download specific drivers for his device, and HP may have a create media tool of their own.
Bruce got an old computer and he is planning to do a reinstall of Windows Vista. He's wondering if he can wipe out all the partitions, but he's worried that he won't be able to restore it if he needs to. Leo says that Windows will save restore points, but Vista didn't have a restore partition with the Windows installer on it. So he'll have to keep the disc for restoring it if the need arises. Bruce should just understand that Vista doesn't have many updates anymore, so he should be careful using it online. If he can, he should try and get a copy of Windows 7.
Lori wound up deleting all the audio files she had when she got rid of an audio recorder app. Leo says it won't be recoverable on the phone, but if she had a cloud backup, it may be. Since this just happened, it's possible to connect it via USB to a PC. She should make sure it shows up as a storage device. Then she can run a program like Recuva to recover the lost data. There's also EasyPhoneRecovery.com.
We're all pretty familiar with the Recycling Bin in Windows. When you delete a file, it will go there before being deleted permanently. If you already have emptied the Recyle Bin, however, there are a couple of ways you can still get those files back. Here's a couple of ways to recover those deleted files in Windows 10:
George's Windows machine force upgraded to Windows 10. Microsoft says that upgrading to Windows 10 is "normal behavior" when Automatic Updates are turned on. That will update critical updates by default. There's also 'Recommended Updates' which is also set to automatic by default. Windows 10 was set to be a recommended update, which is why it happened on George's PC.
Abel has a friend who's 2007 Thinkpad has started acting up. The fan needed replacing, so he fixed it and now after rebooting, none of the passwords work. So he used some utilities from the Ultimate Boot CD to get into the administrator account. Leo says an administrator can take control of all the files and then back them up. He could also move the data to a new account that he creates. It looks like the desktop has changed its appearance and some files have disappeared.
Mark accidentally deleted photos from his Android phone. How can he get it back? Leo says he can do it by mounting his Android device to his computer and put it in MTP mode. Then he can use an undelete utility to restore the image. There may also be an app in the Google Play store that can do it. Mark should turn off the phone and do nothing with it until he's ready to restore it. Connect it to his computer and use apps like Install Image or Disk Digger.