ransomeware

Does my Mac have ransomware?

MacBook Pro

Episode 1505

Justin from San Diego, CA

Justin's mother-in-law has a MacBook Pro that has ransomware on it. She just gets a blue screen. Leo says that Macs don't get blue screens, they kernel panic. It's likely an exploit in Javascript that is locking up her cursor to make her think the computer is frozen. She can press ALT + TAB to get out of the browser and she'll probably be fine. Then, she should turn off Javascript. Leo says it will not happen after that.

How can I unencrypt CryptoWall Ransomware files?

Episode 1177

Chris from Huntington Beach, CA

Chris has a Dell laptop that got hit by the CyptoWall Ransom Ware. He was able to use ShareExplorer to recover some of his files, but he lost a lot of them because he refused to pay the ransom. So he has a bunch of files that are encrypted. Can he use something to unencrypt it? Leo says no. CryptoWall uses strong encryption and there would be no guarantee it could be fixed. This is why he should backup all of his data. Sometimes, an uneraser can recover data since CryptoWall erased the original and encrypted a copy. But outside of that, he's out of luck.

How do I get rid of malware on my computer?

Laptop

Episode 1136

Linda from El Segundo, CA

Linda has a Windows 7 machine that has been infected with malware. Leo says that ultimately, it's probably best to use the recovery discs that came with the computer. Most OEMs don't include original Windows install discs, but usually offer recovery discs. She could try cleaning the malware off, but usually malware invites more viruses, so it's the malware she doesn't know about that she should be concerned about.

How can I get rid of the FBI Moneypak virus?

Episode 1014

Ann from Rosita, California

Ann got bit by the FBI MoneyPak virus. This is a scam called ransomware. The virus locks down a computer and won't allow the user to use it until they send them money. It's definitely not the FBI. The only way to get rid of it is to format her drive and reinstall Windows from a known, good source. It will also help if she uses an updated OS like Windows 7.