Ray has a friend who just bought a MacBook Air and he's having trouble connecting to his Canon wireless printer. He can print when it's hardwired, but not wirelessly. Leo says that he's used a Canon Pixma wireless printer for years. The question is, will it print with any other computer? If so, then it isn't a network issue. Leo says to remove the printer and then add it again. It may have had a problem when it was first added. Leo also recommends using the Apple drivers as opposed to the separate drivers from Canon.
Ken wants to refill his ink cartridges, but has heard that there are now chips in printers that prevent you from using it after refilling it with ink. Leo says that it is true. In many printers, you can't use third party cartridges. It's anti competitive, but the printers are so cheap, they make their living on selling the ink. So as long as Ken is refilling the same cartridges and can reset the cartridge chip, it should work. The printer also reads the chip in the cartridge and knows when it's out of ink. So it could be a problem on that end as well.
When upgrading to a new operating system, it isn't uncommon for devices such as printers to stop working. Fortunately, it's often a very simple solution. First, go to System Preferences and find "Printers & Scanners". Then delete and re-add the printer.
Carl's dad is looking to replace his HP laserjet printer. Leo says laser printers have plummeted in price, and suggests getting an all in one. Epson makes a great one called the Epson WorkForce. HP makes some good laser printers as well. If you want color, everyone makes them.
PC World did a roundup last December and they said the Brother MFP9970 was the stand out.
Don and his brother have the same printer and Don has non stop driver issues with it. HP has given him another model, but he's learned that Windows update may be at fault for corrupted drivers for a wide variety of printers. Leo's never heard it and doesn't buy it. In fact, HP hasn't been a great printer company for a long time. It's possible that drivers could have gotten screwed up, but it's very common for companies to pass the buck and blame someone else for their problems.
LaVerne is ready to buy a new computer and printer and would like to know what Leo recommends. Leo says that if Laverne wants a laptop, then she should wait a few months until the new Haswell processors come out. Battery life will be doubled once that happens. She'll want to look for a 4th generation, Intel processor.
On desktops, there's really no need to wait and he recommends an i5 processor for most people. 4GB of RAM is the minimum, but no more than 8GB is really needed.
Bob has an HP printer that's acting up and HP's support is useless. Leo says that HP is so underwhelming these days. If uninstalling the driver and reinstalling didn't work, then it's possible that the spooler file is locked and can't be written to, and it's crashing instead. Leo recommends trying to boot into safe mode. Also be sure that the drivers are Windows 8 compatible. He should also try and create a new user account on the PC and see if that works.
David is buying an Epson Workforce printer and wants to know if the Best Buy Tech Support offer is a good deal? Because he's thinking of buying that or Epson. Leo says to go local, that way if something goes wrong, he can just bring it in, rather than ship it.