printers

How can I get my HP printer drivers to work?

Episode 986

Don from Virginia

Don and his brother have the same printer and Don has non stop driver issues with it. HP has given him another model, but he's learned that Windows update may be at fault for corrupted drivers for a wide variety of printers. Leo's never heard it and doesn't buy it. In fact, HP hasn't been a great printer company for a long time. It's possible that drivers could have gotten screwed up, but it's very common for companies to pass the buck and blame someone else for their problems.

What advice do you have in buying a computer and printer?

Lenovo IdeaPad

Episode 984

LaVerne from Florida

LaVerne is ready to buy a new computer and printer and would like to know what Leo recommends. Leo says that if Laverne wants a laptop, then she should wait a few months until the new Haswell processors come out. Battery life will be doubled once that happens. She'll want to look for a 4th generation, Intel processor.

On desktops, there's really no need to wait and he recommends an i5 processor for most people. 4GB of RAM is the minimum, but no more than 8GB is really needed.

How can I get my HP printer to work?

Episode 977

Bob from Rohnert Park, CA

Bob has an HP printer that's acting up and HP's support is useless. Leo says that HP is so underwhelming these days. If uninstalling the driver and reinstalling didn't work, then it's possible that the spooler file is locked and can't be written to, and it's crashing instead. Leo recommends trying to boot into safe mode. Also be sure that the drivers are Windows 8 compatible. He should also try and create a new user account on the PC and see if that works.

How can I print from my iPad? (Part 2)

Episode 907

Mary from Orange County, CA

She could get an AirPrint compatible printer. HP printers are supported by AirPrint out of the box. She can also search in the app store for "AirPrint" and "Canon" (her current printer) and she might be able to find a driver that will run on her computer making that printer available to her iPad. The printer will need to be on the network or shared in some way, though.

Why won't Windows 7 let me install my printer?

Episode 904

Randy from Los Angeles, CA

He's tried everything he knows to install it, but nothing has worked. Leo says that there may be a group policy setting that may be preventing him from installing a printer. Go into Group Policies and look for 'Point and Print restrictions'. It may be need to be enabled.

Here's a few notes from Microsoft and CJWDev on how to troubleshoot it.