Mike bought a new Dell Laptop with Windows 10 and now his printer isn't supported. Leo says that a lot of people are discovering that many printers and other peripherals don't work with Windows 10. But that isn't the fault of Microsoft, it's the manufacturer of the printer. They haven't made a driver for it. And they most likely want to sell him a compatible printer instead. There are other choices, however. CUPS drivers are generic and could work. They're based on Linux and he would just need a CUPS to Windows driver to serve as a middle man.
Jeremy switched carriers to Time Warner and now his wireless printer doesn't work right. It'll print fine and then later, the connection drops and he has to re-enter it. Leo says the latest drivers from the printer manufacturer should fix it. He had that issue and updating the drivers from the manufacturer fixed it.
Jim has an HP OfficeJet 6700 printer and he's having trouble printing in color now that he's upgraded to Yosemite. Leo says that HP probably has an updated driver for it. He should click on the drivers button at HP.com and it'll give him the drivers for his OS X version. He should just be sure he gets the driver that's compatible with OS X Yosemite. It's up to the manufacturers, especially with older hardware, to update the drivers and sometimes a software update will simply break connectivity.
Robert has an old Brother all-in-one printer, but it isn't supported with Windows 10 or even Windows 8. He can only do basic printing, but no scanning. How can he get around that? Leo says it's frustrating when support ends for a product. Leo says that Robert could get a third party scanner driver that will work. Ideally, he'll want a solution from Brother, but Leo says Hamrick's VueScan is a good option.
Pat is a watercolor artist, and is wondering what computer, printer, and DVD player she should get. Leo suggests getting something that would allow her to draw into the computer, though. For that, Leo would recommend the Microsoft Surface tablet, even though Pat has always had a Mac. He recommends that because of the stylus and the touch screen of it. To do a similar thing with a Mac, Pat would need to spend more to get a Wacom Cintiq, which is very expensive.
Julian bought an Epson Workforce Printer with Precision Core. Can he use third party ink cartridges with it? Leo says that he thinks those solutions are a false economy. First, they may replace the head when they replace the ink cartridge. But if it's a multi cartridge printer, then they probably won't.
David has a color photo printer, but he can't figure out how to get it to just print in black and white. Leo says it's in the printer settings. When he prints, he'll see a printer window and he'll want to go into the advanced printer settings and select "monochrome," "greyscale," or print in "black and white."
Donald would like to find a printer that's really good with ink. Leo says that companies don't really care about selling printers anymore, which is why they're so cheap. They make up the money with ink. Ink per gallon is one of the most expensive fluids around. They won't let consumers use third party cartridges, and they actually use circuitry to prevent it. It requires special formations of ink to print it out. And much of the ink doesn't get used on the page.
Paul got an Epson Workforce 3640 and he just can't get it to work. It won't print anything. Leo says to be sure he has the most recent drivers. It could be a broken printer, requiring Paul to return it. Paul should make sure he installs the driver before he plugs in the printer. It could also be a failing USB port.
Eric has an iPad and wants to be able to print wirelessly with his printer. But AirPrint doesn't work on it. Leo says that probably means his printer doesn't support AirPrint technology. There's more than one way to add support for this, though. Before AirPrint, there were apps that could do it. They were kind of kludgy, sending the file to the app and then to the printer.