James got a hand me down printer, but now it's saying that there's no paper in the tray even though there is. It used to work fine, but now it just won't. Leo says he really doesn't know what it could be, other than a sensor or a lever in the printer that isn't working properly anymore.
Leo says that the first ransomware appeared on the Mac last week. It was through a bittorrent program called Transmission. A bad guy hacked it and added a malware program to the installer that would encrypt the user's data. It only happened for a few hours though. Apple has also yanked the certificate of the company that tried it, updated the signatures of the malware screener on the Mac, and it's extremely unlikely that anyone else will get infected by it.
Ed is blind and he's frustrated with printers because they aren't accessible. Leo says that Epson has a feature where he could surf to the printer through his browser and control the printer's interface the same way he'd control any app that can use a Screenreader.
(Disclaimer: Epson is a sponsor)
Bill wants to know how the EcoTank works long term -- is the ink formulated so it doesn't dry out? Leo says that he isn't sure, but with every day light use, EcoTank ink will last a long time, so it would have to be a different kind of ink to prevent clogging.
(Disclaimer: Epson is a sponsor)
Den's older inkjet printer died. He's blind, though, and finds it difficult that most printers use touch screens now. Are there any printers that would be better for accessibility? Leo says that's a serious problem. Office printers are often different from home printers because they have to adhere to the American with Disabilities Act. Leo says that the best thing to do is use software so Den doesn't have to use the printer screen. Everything he'll want to do with a printer he can likely do in the software. Then he can use NVDA, an open source screen reader, which Den says is excellent.
Glenda is concerned about upgrading to Windows 10 because when she upgraded from Vista to Windows 8, she lost the capability to print to her older printer and had to buy a new one. Leo says that upgrading to Windows 10 from Windows 8 won't break anything like it did from Vista to Windows 8. It's a more subtle jump.
How long will it take to upgrade? Leo says it depends on her bandwidth, but it shouldn't take longer than an hour.
Rose needs an inexpensive black and white wireless printer. Leo says she can get a black and white wireless printer for $50, but the cost of consumables (ink) is the true cost of the printer. Ink Jet printers are generally more expensive than laser printers on a per page basis. But Epson has lowered the cost of ink so that it costs about 1.3 cents per page. Another option is the Canon Pixma, costs 4.3 cents per page, and 2.8 cents for color. Epson also has a line of printers that come with the ink in the box. They have a long lasting line that has two years worth of ink included.
Dave has an Epson printer and it keeps getting clogged up, prompting him to have to run the cleaning utility, which wastes ink. Leo says that people hardly print anymore and it could be that since Dave doesn't print all that often, that the printer head has dried ink inside it which is causing it to clog. Replacing the head would work, and some people even replace the heads every time they replace the ink cartridge. That's a better way to do it. But if he doesn't print all that much, a laser printer may be a better long term option.
Mike bought a new Dell Laptop with Windows 10 and now his printer isn't supported. Leo says that a lot of people are discovering that many printers and other peripherals don't work with Windows 10. But that isn't the fault of Microsoft, it's the manufacturer of the printer. They haven't made a driver for it. And they most likely want to sell him a compatible printer instead. There are other choices, however. CUPS drivers are generic and could work. They're based on Linux and he would just need a CUPS to Windows driver to serve as a middle man.
Jeremy switched carriers to Time Warner and now his wireless printer doesn't work right. It'll print fine and then later, the connection drops and he has to re-enter it. Leo says the latest drivers from the printer manufacturer should fix it. He had that issue and updating the drivers from the manufacturer fixed it.