Phones

Phone Radiation Can Cause Cancer in Rats, New Evidence Shows

Episode 1475

Cell phone in the dark

We now have evidence that cell phone radiation can cause cancer in male rats. It is not cause for concern yet, as we are waiting for recommendations from the FDA and others. As always with these kinds of studies, the rats were exposed to a lot of radiation over two years. The original federal studies from the US National Toxicology Program, which uses labels to suggest how strong the evidence is, labeled the evidence "equivocal." That's the second lowest on the scale that the NTP uses, meaning there wasn't enough evidence to really make a connection.

Why did AT&T stop giving me access to DSL Extreme?

Episode 1471

Jane from Oceanside, CA
Fiber

Jane had DSL Extreme, but she says that AT&T won't allow it over the phone lines anymore. Leo says there's something going on with her particular neighborhood. She's still getting phone service, though. Jane says that AT&T isn't offering DSL either, but they're trying to push UVerse. Leo says that AT&T has decided to eliminate copper in her neighborhood and start using fiber. Fiber is glass and works better than copper.

Google to Release Android O

Episode 1414

Google is announcing Android O Monday, and we'll find out what the "O" stands for. Usually it's dessert names, and it's hard to imagine it would be anything other than Oreo. That is a brand name, however, so Google would have to get permission to use it.

Android O will bring some new features, and many users will not get it. One of the biggest problems with Android right now is that companies who make Android phones and carriers that sell them are slow to update, if ever. The only people who will get it right away are Google Pixel owners, or those who have Nexus phones.

What should I do after my phone was stolen?

Episode 1408

Richard from Highland Park, CA
Apple iPhone 7 Plus

Richard's cell phone was stolen. Leo says that's usually a dumb crime because most often the phone simply can't be used anymore because they have kill switches in them. They also have the Find my iPhone option which allows the police to find them. But what about his data? Leo says that he can remote wipe the data, and if it's locked, it'll erase if the password is not properly inputted ten times. Most thieves don't really want the data, though, they want to sell the phone. But Richard should wipe the phone to be sure. For Google users, the data has been backed up to the Google account.

Why can't my iPhone connect to the internet via Wi-Fi?

Episode 1384

Gina from Venice Beach, CA
Wi-Fi

Gina's iPhone 6 is having problems connecting to the internet via Wi-Fi. Leo says to make sure she can't get on anyone else's Wi-Fi. If that's not the case, then there is clearly something wrong with the phone or its Wi-Fi settings. It's possible that the settings are preventing it from connecting, but it's also likely the hardware has failed. The only real people who can solve a hardware issue are Geniuses at the Apple Store. Gina should set up an appointment and have the Genius take a look at it.

How can I open my phone without losing data from a password lock?

Vic from Glendale CA

Episode 1372

Vic recently lost his son and he is trying to get into his computer and accounts, but only he had the passwords. Leo says that LastPass has a feature that will enable survivors to gain access to the data. The cellphone may be a more difficult proposal, though. The dangerous thing is that there is a setting in both Android and iOS that could erase the phone if he fails 10 times to open it up.

Why does my phone get viruses?

Ken from Arkansas

Episode 1332

Ken's girlfriend has problems with viruses on her Android phone. They've wiped the phone and they keep coming back. Leo says that unless she's reinstalling an app that is doing it, it's probably part of her backup on Google now. The key is to not restore from the Google Backup. She should download the contacts and calendars, but not the apps. Then reinstall each app separately. Stick with the mainstream apps.

What's the best phone carrier for traveling all over the country?

William from Michigan

Episode 1236

Leo says this is difficult because it's all very geographical. If William said Kansas City, he'd say Sprint because they're really good there. If he said New York, his advice would be Verizon. Both of those companies originated in those places. William was thinking of going with Cricket Wireless, but Leo said he'd go with one of the big national carriers.

Should I buy phone insurance?

Ed from San Diego, CA

Episode 1236

Ed says he likes mobile phones, but they're slippery and he's worried about breaking them. He doesn't know what phone insurance program to buy. Leo says that the devil is in the details. There's usually a deductible and a limited number of times he'd be able to use it. Leo advises adding the deductible to the cost of the insurance and see if it's worth investing from that perspective.

How can I restore deleted videos?

Zach from Louisville, KY

Episode 1202

Zach lost a bunch of videos and wants to know if he can recover them. He's on a Mac. Leo says that the first thing he'll have to do is stop using his phone. The videos are still there until they get overwritten. Leo says the problem with relying on Cloud backup is that if he deletes the original, he no longer has a backup. So if the cloud backup failed, then he's stuck.