phishing scams

Why does Facebook Want my Credit Card Number?

Facebook

Episode 1595

Bernie from San Diego, CA

Bernie is having issues logging into Facebook. He gets a popup that says he needs to give them some information, including a credit card number. Leo says that's definitely not Facebook. Facebook will ask for identification from time to time, especially if your account has been compromised, or you've lost access to your account, but Leo says to never do that with a credit card. Use other options like a utility bill. Here's some information - https://www.facebook.com/help/contact/183000765122339. Leo says it's likely a scam.

Have I Been Bit by a Phishing Attack?

Windows Defender.

Episode 1581

Robert from Walnut, CA

Robert got bit by a phishing scam about being a workshop presenter. He clicked on a link to download an attachment and nothing happened. He realized what he had done and disconnected his desktop. Now he thinks he needs to reinstall? Leo says Nuke from orbit. Do not install from in-place. He should want to back up data, wipe the hard drive, and then reinstall Windows from a known, good source. But he should make sure to know if he actually has malware. If he has a WInMail.dat file attachment, that's from Microsoft and older Outlooks use it. 

A Popular Microsoft Scam Has Been Traced Back to India

Computer mouse

Episode 1545

For a long time, scammers have been calling or displaying a popup message on PCs with the threat that their computer access will be restricted if they don't call a number and make a payment. According to the New York Times, this official looking message is coming from a scam operation in Mumbai, India - which is the main hub for call centers. Leo says that's because the real tech support people are moonlighting with this scam.

Does my Mac have ransomware?

MacBook Pro

Episode 1505

Justin from San Diego, CA

Justin's mother-in-law has a MacBook Pro that has ransomware on it. She just gets a blue screen. Leo says that Macs don't get blue screens, they kernel panic. It's likely an exploit in Javascript that is locking up her cursor to make her think the computer is frozen. She can press ALT + TAB to get out of the browser and she'll probably be fine. Then, she should turn off Javascript. Leo says it will not happen after that.

Is my computer safe?

Virus image on monitor

Episode 1501

John from Temecula, CA

John's friend got bit by the popup that said she had a virus and then when she called "Microsoft support" they wanted $300 to fix it. Leo says it's a phishing scam. And once you give someone access to your computer, not only will they not fix anything, but they make the infection even worse by installing other malware. The only way forward now is to backup the data, format the hard drive, and then reinstall Windows.

What do I do when I get a popup to update Flash?

Adobe Flash

Episode 1486

Bill from Rainbow City, AL

Bill has had a problem with a popup saying he needs to update his Flash. Leo says that's a phishing scam designed to get him to install Malware. Luckily, Windows Defender usually sees it and removes it because it's an old tactic. But if it didn't, it may be really difficult to get rid of the malware. Usually, the best thing to do is backup his data, format the hard drive, and then reinstall and update Windows. Never accept gifts from strangers. He shouldn't download from someone he doesn't know. He should always go directly to the source if he thinks he needs to update something.

15% Report Email or Social Media Account Have Been Taken Over

Hacker

Episode 1443

According to a recent study funded by Google, 15% of users have reported that their email or social media account was taken over due to phishing scams. Leo says that over 25 million users were bit by an email phishing scam, while about 35,000 were victim to keystroke loggers. Leo says that this is the season for scams and that users may get emails from the "IRS" or even phone calls demanding personal information. It's always a scam and users shouldn't fall for it.

Why did I have to pay to get my Roku box to work?

Roku Premiere

Episode 1425

Cynthia from Redlands, CA

Cynthia cut the cord for a Roku about eight months ago. Now everything has stopped working and she has to pay to turn it back on. Rich says that Cynthia may have been bit by a phishing scam. He suggests having the credit card company charge it back. She shouldn't have to pay to reauthorize the box. She'll pay for the subscriptions to Netflix, Hulu, HBO, etc. But not for the box itself since she already bought it. Then she should do a factory reset on the Roku. That will make it work like the first day she bought it. She should try to watch out for scams in the future.