Mara was a victim of identity theft, and just narrowly avoided having her brokerage account drained. Leo says that Mara should change her password and turn on 2 factor authentication right away. Leo suspects the bad guys got her information from a database breach like the Collection #1 or the Marriott hack. Leo also suggests going to haveIbeenpwned.com/passwords and see if her passwords have been compromised and are known.
The latest ransomware attack is called WannaCry and it's spreading via phishing email attacks. The ransomware not only encrypts your data — it also has a built-in kill switch on websites. Security researchers may have crafted a fix to it, but there's a catch. The encryption is done using Microsoft's bit locker, and the fix is to take advantage of a flaw in the cryptographic memory that keeps the keys in RAM so it can harvest them and unlock your data.
Leo says that the alleged hacking by the Russians in our election was a "bush league" spear phishing attack that allowed hackers to gain access to emails from the Democrat National Committee. Leo says we need to know more about it. It seems to Leo that this attack was more like North Korea hacking Sony.
Ellen feels like she got ripped off by Microsoft. She got a popup saying she had a virus and listened to it, then paid $250 for support. Leo says that wasn't microsoft. That was a bad guy. Leo says it was a browser popup and they use that to phish for gullible people to sign up. Microsoft will never, ever do that. It's even worse, though. They likely got remote access and not only do they have her credit card, they have also likely installed more malware on the computer. At this point, Ellen should call the credit card company, reverse the charge and have her card number changed.
Anne got an HP Envy wireless printer. Can she use it with an XP Machine? She keeps getting a popup asking for a driver update for something called "Slim Cleaner." Leo says that XP is a security issue because Microsoft has stopped supporting it. There are no fixes for it, and newer hardware won't work quite right with it because manufacturers don't expect people to use it with such old computers. Leo would not recommend banking on an XP machine. When she bought Slim Cleaner, someone actually took over her computer as well. So now there's no way to know exactly what they may have done.
Kevin's mom went to a website and got a virus alert. She then called the phone number on it and they had her install something, which gave them control over her computer. Leo says that's a common scam. They probably installed a virus and maybe even turned her computer into a bot. The worst part is that they took her money and now have her credit card number. She realized her error and called him, though, and Kevin has since changed her passwords. She has trouble remembering passwords. Leo says many do and they end up using the same password over and over.
Michael is getting a lot of phone calls from overseas being told that he needs to upgrade Windows. Leo says it's a scam. Microsoft will never call him. These calls are trying to get people to sign up for a support contract and even worse, they could install malware on his system if he falls for it.
John is getting phone calls about unusual activity on his computer. He was told it was from Microsoft. Leo says it's a scam, and it's usually done by actual tech support people who moonlight with phishing scams through the Microsoft Event Viewer. The idea is to get users to see the "red x's" that are actually normal events in the viewer. They fool people into to giving them their credit card, charge them $300, and then they use the remote access to install malware on the system.
Diane got a popup that said she had a virus. She knew it was a scam and closed out her Safari browser and turned off her computer. Then she got a bank notice that her account was compromised. Are those occurrences related? Leo says probably not. Just because a popup tells her she's infected, it doesn't mean she is. The popup was designed to get her to call someone so they can socially engineer her to install something. The bank notice probably was the result of someone who she gave her card to at a restaurant copying her information. Her Mac is safe.
Back in 2013, in what has been the largest hacking theft in history, hackers used malware to break into the computer networks of several major banks and stole over $300 million worldwide, and could actually be three times as large, the largest theft in history. No bank has come forward claiming they were victims and security firm Kaspersky has been retained to investigate. Leo says these attacks happen all the time and that Banks cover it up to prevent clients losing faith in the institution. How did it happen? It appears to be the old phishing scam with bank employees as the target.