Chris is having problems with the keychain password feature of his iPhone. He can't change the phone number associated with his keychain on any of his devices. Leo says that is a recovery feature that will send a recovery code via SMS to change his passwords. Leo says that second factor authentication is an important thing. If he has to get rid of the number, simply deleting it is what Apple recommends. They've also had trouble with keychain, though. Apple support may be needed and have them reset the keychain from their end.
Nick has forgotten the password on his Windows 8.1 laptop. How can he crack it so he can give it to his sister? Leo says that there's password crackers that can work with Windows 8.1. If he logged in using his Microsoft account, however, he can go to his Live account at live.com and reset his password. Then he can get into it and do what he needs to do.
Twitter security officials have admitted that the social media site was hacked this week, exposing the passwords of over 32 million twitter accounts. Though hackers posted the passwords online, officials say that they are confident no other information was obtained.
Leo says that if you are a Twitter user, you may want to change your password, and even better, use a password vault to generate it.
Read more at TechCrunch.com.
Dan was using his iPhone 5s and he got a message that someone is trying to sign into a device using his Apple ID. Apple says that they don't send out messages like that. Leo says that isn't really accurate as he's gotten those as well. Any time you sign into a new device, you get that message. If it comes with a suggestion to change the password, however, then that could be a ploy to steal his Apple ID from a browser. He should never do that.
Bonnie wants to know why the user interface of LastPass had suddenly changed. Leo says its a good question, and programs do this all of the time to keep them up to date. Leo says a password vault is kind of a special thing, something that people need to trust. LastPass had been sold from an individual to LogMeIn about 6 months ago. One of the reasons he did it is because LogMeIn has more resources, and one of the things LogMeIn paid to do was update it to something more elegant. Bonnie can go back to the old style, however.
Joan uses Gmail for her webmail. It keeps asking her if she wants to save her password. Leo says that sounds like her browser is doing that, and she's using Internet Explorer or Microsoft Edge. Leo recommends Google Chrome because both Microsoft browsers have the ability to save the password, but it's not encrypted or protected. It sounds like it's not even doing that, though.
In older versions of Windows, security wasn't a priority as it is in modern operating systems today. If you've forgotten the password for an older Windows PC, there are options to either get around it or crack the password itself. One quick and easy thing to try first is to type in "admin" in the user field, and leave the password field blank. If that doesn't work, there is a hidden administrator account that can be activated.
Joe's wife can't remember the login on her old Windows computer. Leo says that on older Windows Vista computers, security isn't as good as it is now. There used to be a hidden administrator account. Leo recommends trying "administrator" or "admin" with blank password. If that works, she can get in and create a new account to move her stuff over too. There are also programs that she can run that can crack the password. NT Crack is one. But to use it for college?
Cam has an Arris Wi-Fi router hardwired into his computer, but he can't modify the settings. Leo says he should be able to. He should call the cable company and ask them for the password to access the router. Or, instead of using their router, ask them what third party routers they will support and he can buy his own. He'll want a DOCSIS III.
Check out this app: Snoop Snitch in the Google Play store. It will tell him how secure his router is.
Perry has his life on Yahoo and he can't find his password. He wants to reset it, but it requires a cell phone number and his cell phone doesn't work. Leo says that with this unique situation, the solution would be to write Marissa Mayer at Yahoo and ask if she can help. She'll likely assign a high level tech support person to help. But there's a good chance that he won't be able to get it unless he can remember the password.