passwords

Why isn't Windows accepting my password?

Episode 1374

Frank from Tennessee
Windows

Frank has been using the same password for years and now suddenly the password won't work on his Windows Surface. Could the hard drive be going out? Leo says that it's more likely a keyboard issue. He should check the CAPS lock, SCROLL lock and NUM lock to make sure they aren't enabled. Another thing to do is enable the feature that will allow him to see his password as he types it.

What's to stop the Turkish iCloud hackers from getting my new password?

Episode 1374

Mike from San Diego, CA
Apple iCloud

Mike is worried about the Turkish Crime Family's iCloud hack. If he changes his password, couldn't they just hack it again to get them? Leo says that Apple has said it hasn't been hacked, and even if it had been, the hackers would have to "rehack" the system to get them. If Mike has turned on two factor authentication, they can't use his password anyway.

It's annoying to use two-factor, but it's the best last line of defense to prevent his account from being compromised. Also, he can use his TouchID on a new MacBook Pro and his iOS devices to insure verification.

Turkish Crime Family Claims It Has Hacked Apple's iCloud

Episode 1374

Apple iCloud

The Turkish Crime Family is threatening to release hundreds of millions of iCloud account names and passwords if Apple doesn't pay them a ransom of millions of dollars. To prove it, they gave ZDNet 54 samples to confirm it. Apple, however, says they have never been hacked. But Leo says it's important for iCloud users to change their passwords just in case. While you're at it, if you haven't turned on two factor authentication, it would be a good idea to do that as well.

Has my Gmail account been hacked?

Episode 1362

Charles from Vienna, VA
Gmail Logo

Every time Charles tries to open Gmail on his Google Nexus, it wants him to sign in. He's suspicious that someone may have hacked his account. Leo says that there's a lot of reasons to be advised of that, but it's always wise to run Google's Security Checkup just to be safe. It'll tell him what devices are connected to his account and also input a second factor authentication warning.

How can I find my iPhone?

Episode 1350

Greg from Toronto, CAN
Apple iPhone Family

Greg lost his iPhone and wants to know how to use Find My iPhone to locate it. Leo says as long as Find My iPhone is turned on, he should be OK. If it was put it in Airplane Mode, it won't broadcast because the radios are turned off, though. It's probably lost, and even if someone could find it, Greg has a complicated password and it'll wipe the device after 10 attempts.

Are my passwords safe?

Episode 1349

Yogi from Long Beach, CA
LastPass

Yogi uses a text file to store all his passwords. It's encrypted, and his passwords are randomly generated. He then cuts and pastes the password to enter it. Is that safe? Leo says yes. If his computer has a key logger, it can't read a cut and paste like it can his typing. An easier way, though, would be a password manager like LastPass or 1Password. Steve Gibson also has a password generator at grc.com/passwords

How can I bypass a Linux password on a laptop?

Freddie from Yonkers, NY

Episode 1335

Freddie's brother in law died and he's trying to get into his Linux laptop to settle his estate, but he doesn't have password. Leo says that if he can get into recovery and read the hard drive, then he's OK. He could have also encrypted the hard drive to make it impossible to get into it. Since he didn't do that, though, it may be possible to bypass it with single user mode and run with root access by pressing CTRL + S on startup. Or, Freddie can get third party software that can find the password and crack it. Google "Linux Unlock Disc." There's also an option for emergency access.