Robert has a low budget Alcatel smartphone, but he forgot the password to access it. How can he recover it? Leo says on those older Android phones, the easiest thing is to erase it and start over. Most Android phones have a way to get into recovery mode. But if he can't, then he'll have to do a hard reset by pressing the power button and the volume up button at the same time, and hold it there. That should put it in recovery mode. It's a text based menu that he can navigate with the volume buttons until he reaches "reset." Then he can press the home button and that should reset the phone.
Sue's Roku device won't let her log in anymore. Is this because she has DSL? DSL isn't the issue. She's likely using the wrong password. Rich recommends that she try recovering her password. Once she does that, she can change it.
John has a Lenovo X5 and he put a special PIN code password into his computer. Now it won't accept the code because of the special characters he used. It also won't accept his fingerprint ID. Leo says that there should be an option to recover his account with his Microsoft ID. He should go to another computer and sign onto his Microsoft account to make sure it's working and valid. He can reset it with a new login, just in case. Then he should see if the recovery option appears.
Gene has an old iPad 1 and 2, but he's forgotten his iCloud password to it so he can't get the old data off it. Leo says that Apple has a system called iForgot to reset passwords, but Gene no longer has the phone number it's identified with. Leo says if he calls Apple and explains that he no longer has that phone and number, Apple can still identify him manually. Once they've verified that Gene is Gene, they can reset the iCloud password.
Kirk created an administrator password and has forgotten it. Leo says that if he created it with his Microsoft account, he can recover it. But if he didn't, then there are ways to crack a Windows 10 login. He can use OphCrack or ConBoot to get around it. Here's a few articles to can show him how:
Nick has forgotten the password on his Windows 8.1 laptop. How can he crack it so he can give it to his sister? Leo says that there's password crackers that can work with Windows 8.1. If he logged in using his Microsoft account, however, he can go to his Live account at live.com and reset his password. Then he can get into it and do what he needs to do.
Randy forgot his iPhone password. What can he do? Leo says to go to the Apple Store. They can't unlock it, but they can reset it. He'll lose everything on it, but at least he won't have to buy a new phone. He'll need to provide proof of purchase, however. If he has his Apple ID, he'll at least be able to restore the data from iCloud.
Sage wants to know how he can update his email through iCloud. He's changed his email address and he wants to know how he can log in without it. Leo suggests calling Apple to request a password recovery link. He should look for the iForgot link. He'll get a few questions and then they'll reset it for him.
Kal took Leo's advice and created a second user account for his wife, so she wouldn't be using the administrator account for day to day use. But then he lost the administrator password. Leo says there are bootable discs that he can use to reset the password. Here's a support document from Microsoft that will help him reset the password. He can use another computer to create this disc.
Andy forgot his password to his Yahoo mail account and he's having trouble resetting it. Leo says the process of answering the secret questions by going to the log in and then click "I can't access my account." You'll then be asked your secret questions. This is also a good idea to add second factor authentication so that when you do reset, it'll let you know via your cellphone. Try that as well.