password recovery

How can I recover my Windows 10 password?

Windows 10

Episode 1521

John from Dana Point, CA

John has a Lenovo X5 and he put a special PIN code password into his computer. Now it won't accept the code because of the special characters he used. It also won't accept his fingerprint ID. Leo says that there should be an option to recover his account with his Microsoft ID. He should go to another computer and sign onto his Microsoft account to make sure it's working and valid. He can reset it with a new login, just in case. Then he should see if the recovery option appears.

How can I recover my iCloud password without my old phone?

Apple iPad

Episode 1447

Gene from Manhattan, MT

Gene has an old iPad 1 and 2, but he's forgotten his iCloud password to it so he can't get the old data off it. Leo says that Apple has a system called iForgot to reset passwords, but Gene no longer has the phone number it's identified with. Leo says if he calls Apple and explains that he no longer has that phone and number, Apple can still identify him manually. Once they've verified that Gene is Gene, they can reset the iCloud password.

How can I recover my password on my Windows 8.1 laptop?

Episode 1298

Nick from Michigan

Nick has forgotten the password on his Windows 8.1 laptop. How can he crack it so he can give it to his sister? Leo says that there's password crackers that can work with Windows 8.1. If he logged in using his Microsoft account, however, he can go to his Live account at live.com and reset his password. Then he can get into it and do what he needs to do.

How can I recover my Windows 7 administrator password?

Password

Episode 1128

Kal from Erie, PA

Kal took Leo's advice and created a second user account for his wife, so she wouldn't be using the administrator account for day to day use. But then he lost the administrator password. Leo says there are bootable discs that he can use to reset the password. Here's a support document from Microsoft that will help him reset the password. He can use another computer to create this disc.

Why can't I change the password on my Yahoo account?

Episode 1107

Andy from Los Angeles, CA

Andy forgot his password to his Yahoo mail account and he's having trouble resetting it. Leo says the process of answering the secret questions by going to the log in and then click "I can't access my account." You'll then be asked your secret questions. This is also a good idea to add second factor authentication so that when you do reset, it'll let you know via your cellphone. Try that as well.

How can I recover a username and password in Office 365?

Episode 972

Patty from Rancho Cuca Monga, CA

Patty has forgotten her username and password for a new Office 365 login and can't remember it. Leo says that Patty's other accounts will still work. What about her Outlook account? Leo says that she could call Microsoft and let them know what her account number is and they'll help her create a new account. They may also be able to tell her what her account is by using her secondary recovery login/password credential.