Why can't my iPad join my Wi-Fi network?

Episode 1240

Sam from San Diego, CA
Apple iPad Air 2

Sam can't connect his wife's iPad to his Wi-Fi Network. He tries to input his password, but it says the password isn't correct, even though his other devices use it just fine. Leo says the iPad probably remembered an incorrectly entered password. Sam should go into Settings, and choose "forget this network." This will erase the password so he can reacquire the network and input the correct password. That should solve the issue. Another possible solution is to shut it all the way off, wait a few minutes and turn it back on.

How can I connect two routers onto my network?

Jay from Providence, NC

Episode 1236

Jay bought a new router to add to his network but he's not improving his experience at all. Leo says if he's looking to expand his network, then it's a good idea to set one in bridge mode to just pass on the signal. It may be that Jay's DSL modem can't be a bridging router. Steve Gibson says that two routers handling the Network Address Translation will work fine. So Jay shouldn't do anything and see what happens. Maybe a simple reset will work. But Leo says putting one in bridge mode is best.

Why is internet so slow on my desktop?

Episode 1224

Che from Orlando, FL
Dell XPS 8700

Che just bought a new Dell XPS Desktop and it's started to slow down drastically. He does a speed test, like Leo taught, and the desktop is much slower than his laptop. Leo says to try plugging the desktop directly into the router with an ethernet cable, and see if the speed improves. If so, then he's narrowed it down to the router. Leo says it could the hardware, but he could try reinstalling the Wi-Fi connection. There may also be conflicting Wi-Fi drivers at work between the hardware driver and the Windows driver. That can confuse Windows and slow things down.

How can I get better Wi-Fi reception?

Phillip from Camarillo, CA

Episode 1222

Phillip's girlfriend is having issues with her Wi-Fi. Leo says that it could be an interference issue with metal frames and dead zones in her home. Would a range extender work? Leo says that they can if she gets one from the same manufacturer as the original router. But if the main home is using a router from the carrier, then that could be a problem. It would be better to buy a new router with the extender and match them together. Another option could be powerline networking.

How can I set up a home network?

Tom from Houston, TX

Episode 1216

Tom would like to set up a home network and he's pretty confused on how to do it. Where can he go to get some insider tips? Leo says that a great source is They not only have product reviews, but also tutorials that explain nomenclature and how to go about setting up a network. They keep it up to date, too. Start with "Backgrounders," to learn the basics. Then he can move on to how to set one up.