Chip has a failed hard drive and doesn't really want to spend over $500 to repair it. Is there a way to do it himself? Leo says that a hard drive dying can mean a lot of things. It could be a hardware failure or it could be a software failure. It could be a corrupt sector on the boot record. Software failures are easy to fix and inexpensive. Hardware failures will cost a lot. Drivesavers charge a lot because they have a clean room with all the parts, and can replace bad parts and recover the data.
James has 300 DVDs that he'd like to put on a media server and watch using Amazon Alexa to launch them. Rich says that the first thing James would need to do is "rip" them to a hard drive. He can use a combination of HandBrake and VLC Media Client to get them into digital files. Then he can put them on a network attached storage device.
Josh wants to know if he should buy all one brand of hard drives for his QNAP NAS or if he could mix them. Leo says that there's no problem with mixing drives, but he should make sure that the drive size is consistent, as most RAIDs will manage according to the smallest size. If he's buying it all at once, then it makes sense to buy the same drive, but if he's getting a great deal on different hard drives, then by all means, he should save the money.
David works with about ten other people in a small company, and they all share files using DropBox. They're getting conflicts, however with certain database files that they have stored on DropBox. Leo says if he has two programs accessing the same file at once, they will have problems. David wants to set up a VPN, and he was able to configure Hamachi. Leo says this won't fix the fundamental problem, though — it has to support record locking. David says that Microsoft Access supports locking, but it doesn't work with DropBox because people are accessing the file on their local systems.
Naomi has a Ring doorbell and wants to know if she can back up the video and images to her NAS. By the time she gets the notification from it, the person who rang the doorbell is already gone. Leo says she could Live View it. Leo suspects that Naomi may have a bandwidth issue with her ISP. Ring goes to the Ring servers before contacting her, so there's probably latency in her network due to being in a rural area. Leo says a motion sensor camera could ping her faster than Ring.
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Bruce has a network attached storage (NAS) drive and he's getting an error message. He's worried he's lost the data. Leo says that if the network RAID was set to RAID 0 or "scary RAID" then there's a chance that's the case. But if it was set as "redundant" then if one drive has gone bad, replacing it will fix it. The error message Bruce is getting indicates the entire Western Digital NAS has been corrupted and the only thing he can do is reboot the NAS and see if it self-corrects. Bruce also said that the error occurred with all the drives taken out of the machine.
Brian wants to know how safe online encryption is. Leo says that as long as he has the only encryption key, he's safe. But if he doesn't even trust that, then Leo suggests using his own Network Attached Storage. Leo uses Synology, and he syncs it to all his computers using the web.
Keith has two NAS drives attached to his network and none of his Windows-based computers can see the shared data folders, but his Android devices can. Leo says that since Keith's Chromebook and Android devices are based on Linux, it can probably see it without any emulation or extra drivers. The NAS could have a non-standard file sharing protocol that won't allow Windows to see it because it can't understand it.
Kyle is having trouble updating Windows 10 to the Spring Creator's Edition on his HP PC. HP has had problems with the Spring Creator's Update and Leo has a hunch the fall update will have similar issues. Leo says not to force the update. Microsoft will only offer the update when the machine is ready to receive it. It locks up after about 35%. Leo says to get it as a stand alone update and update it that way. He should download it directly as a file and install from a thumb drive. If that doesn't work, he can try the latest update from Microsoft with the media creation tool.
Jerry is a network admin for an print shop. Has a ton of data to manage. He backs up to a Drobo 8 drive NAS, but they're looking to go with a cloud solution. It would take months to backup to one, though. Is there a faster way to do it? Leo says that it takes so long because the upload speeds are always slower. It's better to send them an external drive that has all the backups on it. Carbonite is a good option. Amazon Glacier is another one.