Mobile Phones

Why Does my Mobile Device Mute on its Own?

S10e

Episode 1576

John from Redondo Beach, CA

John recently got a pair of Unitron hearing aids but he can't take phone calls with them. Leo says that's a limitation of the hearing aids, which may not be A2DP compatible. But the problem is his new Samsung Galaxy S10e mutes intermittently. Leo says to try un-pairing, and then re-pairing. Leo also says this has been a known issue with Samsung phones over time. There's a feature called "Easy Mute" that will need to be disabled, and It's in the settings.

Is it OK to Keep my Smartphone Plugged in and Charging?

Lithium-ion battery

Episode 1575

Richard from West LA, CA

Richard wants to know if keeping his laptop and smartphone plugged in all the time will damage it. Leo says that there is great debate about it. It's not really bad to keep them plugged in at all. What's worse would be completely discharging or overheating them. Lithium-ion batteries also have circuitry designed to keep from overcharging. Check out Battery University for details on the life of batteries. 

Can I Use a Prepaid Cellphone as an MP3 Player?

doubleTwist

Episode 1574

David from Brooklyn, NY

David hears that he can turn an old cell phone into an MP3 player. Can he use a cheap prepaid cellular smartphone? Leo says that will work, but he wants to be sure it has enough storage. Most cheap smartphones don't' have more than 16GB. Getting one that has a microSD card slot would also work because he can put one in with all his music and use it that way. Leo also recommends using doubleTwist to play music. From the chatroom - ZTE phones are $8 at Best Buy!

FIIO is one of the last "iPod-ish" companies, and they make great mp3 players.

How Can I Block Unwanted Calls on My Phone?

Google Voice

Episode 1573

Stu from Santa Ana, California

Stu got a new phone number for his iPhone and he keeps getting calls about paying a student loan. How can he prevent the phone from ringing on unwanted calls? Leo says that he can get a Google Voice number and then use it to filter out the phone calls that aren't in the contact list. He can also use an app called Nomorobo. or True Caller to filter them out. Lastly, he can block it from the carrier itself, but these calls often change the caller ID to thwart it.

Why does my iPhone drop WiFi all the time?

iphone x

Episode 1573

Bill from Huntington Beach, California

Bill is having issues with losing the internet on his iPhone X. Leo says that this is a known issue with the iPhone X, and he thinks it may be a manufacturing issue. He recommends bringing it into the Apple Store. Since he loses connectivity on his network, and it comes back after he reboots the router, that leads him to believe that the router is losing the iPhone's IP address. He can set a static IP address on the phone in the settings, but he'll have to go into the router settings to reserve the IP address. A new router could solve this issue, but don't spend money unless necessary.

Why Doesn't Image Stabilization Work with my Phone?

Nexus 6

Episode 1572

Tom from Canyon Lake, CA

Tom got a Google Nexus 6, but the image stabilization in the camera doesn't work, and Motorola (who made it) and Google won't support it. Leo says that Motorola doesn't support it because Google sold it to a company in China, and It's one of the sad things about the phone industry. Leo says if you can return it, do so and get the Motorola Moto G6.