Larry dropped his iPhone 7 Plus and now the screen is completely shattered. He has since found out that Apple doesn't use Gorilla Glass to protect the screen. Leo says he doesn't believe that. More likely, Apple doesn't want to boast that they use Gorilla Glass. Even then, it's not indestructible. The harder a material is, the easier it is to shatter when it lands just right. That's why Apple was looking at Sapphire screens, but they are very expensive to make.
Gene is getting huge bills from Sprint with overage charges. He thought he was supposed to have unlimited data. Leo says that Gene should call Sprint and see if there's been a billing error. It may also be that Gene has malware on his phone that is causing overages by using the data.
Stacey says that when she's driving, her Samsung S5 phone starts to overheat, and her battery life has started to get really bad as well. Leo says that using the phone all the time, even while it's plugged in, will cause it to work harder. Phones are higher performing these days, while battery life has been steadily dropping. On top of that, her S5 was one of the worst phones Samsung has ever made.
Clarence is moving to an iPhone because he just can't get good coverage in his area with an Android phone. Leo says that's not really what's going on here. All phones are pretty much the same when it comes to connectivity. If he's losing his connection, it may be that his carrier doesn't have good coverage in his area.
Kenny would like to get a cheap Android phone, but he wants it with the latest Android OS. Leo recommends the Motorola Moto G5 Plus. It has a good camera, great battery life, and even a fingerprint scanner. For AT&T, all he'll need to do is plug the SIM in and he's ready to go. They may even have a deal on one if he signs up for a two year contract.
Hank has a 2007 Nissan Infinity and it has Bluetooth support with its stereo, but it won't play music. Leo says that it may be that the audio connection is secondary to his mobile phone connection. There are two profiles with Bluetooth — one is the headset profile for talking on the phone, and the other is a higher quality A2DP profile for music. It could be that if the stereo doesn't support A2DP, it won't be able to connect for music. If there's an aux jack, he can try using a Bluetooth connector that way. Or he could even just use a wire.
Bob clicked on a link in an email, and now he's having issues with his phone freezing up. He pulled the battery and replaced it, and now it works OK. Was it malware? Leo says probably not. These days malware doesn't want to get noticed. It works quietly in the background.
Jim bought a pair of Samsung Galaxy S8 and the guy at the store said he doesn't need an antivirus app to protect it. Is that true? Leo says it is. Mobile phones don't really need that extra precaution, as long as he only gets his apps from Google Play Store. He should be careful what apps he gets, though, even then. Sometimes a junky app does get through. The benefit through Google Play is that if one gets through, they will remotely kill it.
Pat did an iOS 10 update with the iPhone 6S and he's found out the volume has been dramatically cut in half. Leo says that it's a widespread issue and sometimes it takes awhile to pinpoint the issue and push out a fix. It may be intentional, Apple deciding the volume is too loud for earbuds. It's more likely an issue in the software. There's a noise cancellation setting in accessibility. He can go to General > Accessibility then disable Phone Noise Cancellation. Many are commenting that fixes the issue. Others say it doesn't. It's worth a try, though.
Kathy has a Samsung Note 5 that she loves, but after a recent update, it's awful. It's changed all her colors, icons, message screen, and even truncates her messages. It's just a terrible experience. Leo says that Android 7 Nougat is a great new version, but it sounds to Leo like Kathy also got an update to Samsung's TouchWiz overlay. That's where the problem is.