Mobile Phones

Will Face ID be a hassle to set up on the new iPhone XR?

Apple iPhone XR

Episode 1526

Eric from New Jersey

Eric is thinking of updating to the iPhone XR, but he wants to know if using Face ID is going to be a hassle moving over to it from Touch ID. Rich says that once he sets it up on the phone the first time, it's stored locally and his apps will access the login that way. The first time he logs into his other apps, it'll ask him if he wants to use Face ID to log in. After he gives the permission, it will use Face ID every time after that.

Why is file transfer so slow on my iPhone?

Apple MacBook Pro

Episode 1525

Anthony from Chicago, IL

Anthony is a professional photographer and he's trying to transfer his images and videos from his old iPhone to the new iPhone through his computer. But it's taking forever. Rich says what's likely happening is that it's converting files from the HEIC codec as it transfers. Anthony should go into his settings for image capture and check "keep originals." That should speed things up, especially with video.

Why does my Android device take so long to charge?

Episode 1525

Thomas from Vancouver, WA

Thomas has an Android mobile phone and it charges really slowly. Rich says that with Android phones, the charging devices are hit and miss and using a fast charge device may not be the best option. Or, it could be a cheap cable that's slowing it down. Try changing out the cable first. The he should investigate the battery. If it has a removable battery, he could try replacing it and see if it speeds up charging. If so, he'll know it's a faulty battery.

Why does my iPhone volume go down when I get a text?

Episode 1524

Brian from Lancaster, CA

Brian has an iPhone 7 and when he's listening to music by bluetooth, and he gets a text, the volume turns way down and stays there. What can he do to stop that? Rich says to do a restart or refresh. There could be an odd interaction between apps. Another thing to try is go into settings, general, reset. Then select Reset Network settings. That will reset your bluetooth. But you'll have to re-pair them.

Why won't my iPhone charge?

Apple iPhone

Episode 1524

Maryanne from Santa Barbara, CA

Maryanne's iPhone 6 won't recharge and now it's dead. What can she do? Rich says that her iPhone battery could be depleted or faulty. The battery in the iPhone has a limited number of charges, and once it surpasses that, the battery will die. And being an iPhone 6, it could be that the battery needs replacing. But before doing that, she should try using a gentle burst of canned air into the lightning port. If it starts to charge, then she'll know there was just a little dirt or fluff blocking the connection. If it doesn't work, then it's time for a trip to the Apple Store.