Constance likes the "no blur feature" on her Samsung mobile phone camera, but after the latest phone update, it doesn't work! What can she do? Rich isn't sure what happened with the update, but she can do face tracking by using her finger to tap and hold on the face of her subject, locking the focus. There is also tracking autofocus in the camera settings. Look under the Bixby features setting icon. There's also a shot suggestions and optimizer feature.
Millie wants to know what the best mobile phone is. Rich says that the four best are the iPhone, the Samsung Galaxy S10, the One Plus, and the Google Pixel 3. Google's Pixel 3 has the best camera for all situations, but that's about where it ends. The iPhone is the best all around, followed by the Samsung Galaxy S10. More likely it comes down to what she really wants to do with it, and Rich recommends asking her friends and family what they have. Get what they have and she can always ask for help or interact with them easily.
Maria wants to know how to back up her recordings on her computer, so she can see them on her phone. Rich says that Dropbox is probably the best option. She can drag it into a folder on her desktop and it will appear on the Dropbox app on her phone. She can also do it with Google Drive or iTunes. If she is fine with paying money, WALTR is a decent alternative.
AT&T has launched its 5G service in 17 cities around the country, but Rich says good luck trying to use it. First, you can't find a map of 5G coverage to see where it's available, plus you need a $500 hotspot device to use it if you do. Also, 5G doesn't travel very far, requiring even more towers.
Meanwhile, Verizon has launched in Chicago and Minneapolis for everyone, but in very small areas. Rich says that while 5G is the future, it's just not the future now.
Becky has the Samsung Galaxy Note 8, and after a recent update, it's killing her battery after two hours. Rich says that sounds like there's a process running in the background that's wearing down the battery. Rich recommends getting rid of any app she does not recognize. Also, run a program called HTC Boost or Google's Files Go. Let it get rid of old files and then reboot.
Larry got a new iPhone XR for a great price and was able to trade in his old iPhone. Leo says that the iPhone XR is the best iPhone out there for battery life, power, and price. It's the sweet spot. He was also thinking of using the eSim feature for his carrier and then using the SIM for a second line for data. Leo says second line phones are very popular in Europe, and iOS has the eSim option as a result. But it's such a new technology that not even the carrier gets it. Leo recommends talking to the Apple Store geniuses who can set Larry up.
Robert has a Samsung Galaxy Note8 and he wants to know about Bixby. Leo says that Bixby is bascially like Siri or Hey Google, but Bixby can do a few other things. They're called Bixby routines, and it'll do things that users set up in advance. Users can even edit video with Bixby.
Robert bought the Alcatel A621 Pixi Glory phone. What he hates is, he keeps getting upgrades to his phone and he's starting to run out of space. Leo says that upgrades are supposed to upgrade in place, overwriting the operating systems, not maintaining multiple ones. Leo says that there isn't a huge amount of storage because it's a cheaper Android device. Eventually, he won't be able to do anything because he will run out of space.
John recently got a pair of Unitron hearing aids but he can't take phone calls with them. Leo says that's a limitation of the hearing aids, which may not be A2DP compatible. But the problem is his new Samsung Galaxy S10e mutes intermittently. Leo says to try un-pairing, and then re-pairing. Leo also says this has been a known issue with Samsung phones over time. There's a feature called "Easy Mute" that will need to be disabled, and It's in the settings.