Ernest needs a new phone but can't afford $1,000 to buy a brand new one. Should he buy a refurbished or used one? Leo says he can, but only from the manufacturer or a trusted reseller like Gazelle. But there are plenty of affordable Android phones out there, like the Motorola Moto G6 that are only a few hundred dollars. One Plus is another and the benefit is that they come unlocked. It's about $500 but for the price, the Moto G6 is an excellent choice.
Mark's channels have disappeared from his Hauppauge tuner. What happened? Leo says that the FCC has made stations shift frequencies, and have advised that users rescan for missing channels. Check out TVAnswers.org for when and how to rescan. There's more information here - https://losangeles.cbslocal.com/video/4040289-cbs2-rescan-day/. But it may also be a Hauppauge issue.
Tony is getting ready to sign up for Google Fi for his daughter, who's traveling overseas. After she gets back, can he transfer it to his Google account? Leo says it's a better idea to sign up for Google Fi with a new Google Voice account and number.
The infamous $2,000 Samsung Galaxy Fold folding phone has been reported by reviewers to break after just a day or two of regular use. Leo says this is the reason why early adopters should avoid bleeding edge technology. Samsung says that two of the reviewers removed a protective film that was required to keep the phone in shape, but other reviewers had debris that got jammed into the hinge causing the screen to crack. That's normal use. While Samsung says that reviewers were mistreating the phone, Leo's advising users not to buy this one.
Don has a Samsung Galaxy S9 and they're going to take a cruise to the Baltic soon. He wants to know if he should sign up with Google Fi before he does. Rich used to buy the SIMs, which is the best way to do it. Don should check out Prepaidwithdata.wikia.com for what is the best in the countries Don is travelling to. He can also try getting a MiFi Mobile Hotspot. That way he can use it overseas with multiple devices. He can also try using the Passport plan with his carrier. He can also check out Verizon's international options, which offer 2G coverage for free for users.
Dolores wants to know if it's safe to scan images of documents and send them to her attorney. Rich says it depends on the app itself. Take proper precautions and use a reliable/reputable app. Rich uses Google Drive to scan apps on an Android phone. On the iPhone, scan the document with Apple's NOTES app, or with Scannable.
Once she's scanned them, then she wants to be sure she can send them securely.
Rose is having issues where her iPhone 8 screen just goes dim. Rich says that there is a sensor on her phone that will go dim if it gets obscured. Rose should clean her screen, or check that if her case is interfering with her phone's sensor. It may also be a failing sensor, so bring it to the Apple Store and have them run diagnostics to determine what's going on.
Mark has a Samsung Note 5 and needs to upgrade. He's on MetroPCS, but he's looking to move to T-Mobile. Rich says that since Mark bought an unlocked Verizon phone, he was bound to run into problems using it from MetroPCS. Rich recommends buying a Samsung Note 9 directly from Samsung. Mark will get a purely unlocked phone from the factory, which will be updated by the carrier when he takes it to a new carrier. But Rich says that T-Mobile does a lot of deals on things, and Mark will likely get the best deal from them.
Barbara has an iPhone 6, but she needs a new screen. Would the iPhone 7+ be a good upgrade? Or should she buy the newer iPhone XS Max? Rich says that the iPhone 7 is three generations back, so it could depend on the price. $425 seems a bit pricey compared to what the iPhone XR gets her. Also, a phone three generations back would have to still work with new apps that require more horsepower. So Rich says the iPhone XR is a better buy because she's putting her best foot forward for the future.
Mike has an iPhone and is using the Apple battery case. But he can never get the charge up to 100%. What gives? He took it to the Apple Store and the geniuses want him to reset, then set it up from scratch. Rich says always set up a phone from scratch, rather than restore the apps from iCloud. And if there's an app that's draining the battery, users are more likely to recognize it from scratch, rather than restoring from iCloud. But Rich also recommends looking to see if Mike's battery is affected by the recent recall.