Mobile Phones

Why doesn't my phone charge while I use Waze?

Episode 1429

Bill from Palm Springs, CA
Apple iPhone 8 and iPhone 8 Plus

Bill says that his phone doesn't charge while he's using Waze and is connected to USB for charging. Leo says that some chargers will divide dual USB port chargers, and as such, he won't be using all the charging capacity. Leo advises going with a single port charger and get the highest amperage model he can. That will give him enough juice to charge while he's using it. Leo recommends an Anker charger. Leo also recommends keeping his phone cool. An overheating phone won't charge.

Can I make an image backup of my mobile phone?

Episode 1429

Bob from Philadelphia, PA
Helium Backup

Bob has a dual SIM mobile phone with T-Mobile and he's having trouble going from one number to the other. He couldn't receive calls. He's tried to go to T-Mobile and has also done the factory reset and now he can get calls. But he's lost all his data. Can he get it back? Leo says the safest way to protect his data is to backup his data to his Google account. He can do this by going to "Backup and Reset" in settings. Then he could automatically restore it. This would save his settings, apps, and contacts, but it won't save his music or photos.

Google Announces Several New Products

Episode 1428

Google Home Mini

This week Google announced a ton of new products, including a new Google Home and a donut sized version of Google Home (called the Mini) that Leo says may be better than Amazon Echo. Though Leo says that Amazon has a huge lead, in the long run, Google may have the advantage. Meanwhile, Amazon did get a shot in the arm this week with the announcement that Sonos will partner with Amazon to bring connectivity of Sonos to the Amazon Echo. But that may be short-lived since Sonos plans to work with Google and Apple as well.

iPhone 8 — Is it a Necessary Upgrade?

Episode 1427

Apple iPhone 8 and 8 Plus

Leo got the iPhone 8 and says that if you have the iPhone 6S, you're really not missing all that much. Yes, it's faster, but not that much faster. It's like having a Ferrari, but you can't open it up. It's a fast phone, but not worth $1,000. Leo also says that according to sales figures, the iPhone 8 isn't really selling as well as the previous model. Are people waiting for the iPhone X on October 27th?

Why does downloaded music disappear from my phone?

Episode 1426

Ron from North Hollywood, CA
Astro File Manager

Ron has a Samsung Galaxy Note 4 and he's been emailing himself mp3s he makes in the recording studio. The phone holds onto the file for about a day, and then it disappears. Leo says it sounds like the download goes to his cache, which gets cleared out. Leo recommends using an app that will enable him to move it once he downloads it. Samsung's File Manager app will let him see that folder.

Should I update my iPhone 5S to iOS 11?

Episode 1426

Barbara from Thousand Oaks, CA
iPhone Mosaic 2017

Barbara has an iPhone 5S that keeps bugging her to install iOS 11. Should she? Leo says if Apple thinks it can run it, then she can run it. Security improvements are a good benefit. Also, some apps may not run without it. But the reviews say it will slow it down. It will still be faster than an iPhone 5 running iOS 10, though. So she should go ahead. It'll be usable. She should check out this article at arstechnica.com.

Is $1000 really too much to spend on a mobile phone?

Episode 1426

Tom from Wilmington, NC
Apple iPhone X

Tom has been working in the technology industry for decades and he views his mobile phone differently than most. It's like a super computer in your pocket. Leo agrees saying that it's rapidly becoming the main computer for all our lives, and when you consider the time you spend on it over two years, even buying a phone for $1,000 isn't all that much money considering how much they are used. It's a great investment. But even then, $1000 is a lot to spend up front for anyone. The irony is that while the cost of mobile phones seem to be rising, the cost of a desktop is falling.