Kenny would like to get a cheap Android phone, but he wants it with the latest Android OS. Leo recommends the Motorola Moto G5 Plus. It has a good camera, great battery life, and even a fingerprint scanner. For AT&T, all he'll need to do is plug the SIM in and he's ready to go. They may even have a deal on one if he signs up for a two year contract.
Hank has a 2007 Nissan Infinity and it has Bluetooth support with its stereo, but it won't play music. Leo says that it may be that the audio connection is secondary to his mobile phone connection. There are two profiles with Bluetooth — one is the headset profile for talking on the phone, and the other is a higher quality A2DP profile for music. It could be that if the stereo doesn't support A2DP, it won't be able to connect for music. If there's an aux jack, he can try using a Bluetooth connector that way. Or he could even just use a wire.
Bob clicked on a link in an email, and now he's having issues with his phone freezing up. He pulled the battery and replaced it, and now it works OK. Was it malware? Leo says probably not. These days malware doesn't want to get noticed. It works quietly in the background.
Jim bought a pair of Samsung Galaxy S8 and the guy at the store said he doesn't need an antivirus app to protect it. Is that true? Leo says it is. Mobile phones don't really need that extra precaution, as long as he only gets his apps from Google Play Store. He should be careful what apps he gets, though, even then. Sometimes a junky app does get through. The benefit through Google Play is that if one gets through, they will remotely kill it.
Pat did an iOS 10 update with the iPhone 6S and he's found out the volume has been dramatically cut in half. Leo says that it's a widespread issue and sometimes it takes awhile to pinpoint the issue and push out a fix. It may be intentional, Apple deciding the volume is too loud for earbuds. It's more likely an issue in the software. There's a noise cancellation setting in accessibility. He can go to General > Accessibility then disable Phone Noise Cancellation. Many are commenting that fixes the issue. Others say it doesn't. It's worth a try, though.
Kathy has a Samsung Note 5 that she loves, but after a recent update, it's awful. It's changed all her colors, icons, message screen, and even truncates her messages. It's just a terrible experience. Leo says that Android 7 Nougat is a great new version, but it sounds to Leo like Kathy also got an update to Samsung's TouchWiz overlay. That's where the problem is.
Ryan has an iPhone 7 and he's thinking of getting an HTC Ultra. Worth it? Leo says that he doesn't think so. HTC made great phones for years with great speakers and long battery life. But lately, they've been courting the low cost Asian market with tinny speakers and awful battery life.
If Ryan wants a good Android phone, the new Samsung Galaxy S8 or LG G6 is worth getting because of it's bezel-less design. He'll get a larger screen without having to carry a larger phone.
Marty has a Samsung Galaxy S5 with 16GB of RAM and a 64GB memory card. When the apps update, however, they install back onto the internal storage. Leo says that SD card storage is an issue on Android. They can't put apps on an SD card if it uses widgets. So some apps will move back. It's probably why Apple doesn't mess with it.
The chatroom says that the S5 update to Android 6.0 solves that problem, if he can update. It's called Adoptable Storage, but it was really only a Google feature. The SD card is really meant for media and storage, not for apps. He should get a new phone.
Leo got the Samsung Galaxy S8 this week and it has a 6.2" screen, but it's a bit weird because of its aspect ratio. Like the iPhone 5 which had a tall, narrow screen, the S8 is doing the same thing to make it tall and larger without being wider. The edge is more aesthetic and has less usable area as before. It is "bezel-less" now, so the image goes edge to edge making it look larger without being wider. It's not the same camera as the S7 – it's extremely nice with an upgraded sensor.
Bob just got his first smartphone, the LG Aristo. When he plugs it into his PC to charge it, a window comes up that says his update is seven years out of date. Leo says it sounds like a Windows message about a driver and he can ignore it.