Lou has an LG G4, but it over heats a lot and the battery dies quickly. Leo says that can happen because of an application that keeps running. But Lou says he's had the problem with three different G4s and multiple batteries. When an app won't stop, it just kills the battery and can overwork the processor to the point of overheating. There also can be lemons. When a company makes millions of phones, a certain percentage can end up that way.
Joe uses Cricket and he's rooted his Android phone and installed a custom ROM. But some of the hardware doesn't work right. Leo says that's the nature of rooting and ROMs, Sometimes they don't support different hardware. It's not uncommon. Leo suggests Joe try a different mod.
Kyle has an Android phone that is very slow to charge. Leo says that there's more wattage through the plug in adapter than the USB adapter. That's because a wall charger has more amps. He can get a higher wattage charger, which will make it faster. The larger the pipe, the faster he can fill it. Plugging into his computer with a USB cable won't go that fast.
Rick wants to get the Google Nexus 6. Leo recommends the Nexus 6P through Google Fi. Nexus is the best choice because it's pure Android with no overlays like TouchWiz. He'll always get the next update of Android's OS because it's coming directly from Google.
Marilyn has her phone plugged in and it's still losing power. Leo says that runaway software that doesn't close out can cause it as it's always checking for updates. One thing she can do is shut it down and turn it back on to charge it. Plug it in, and then turn it off.
Matthew wants to upgrade either to an LG G3 or a Samsung Galaxy Note 4. Leo says both are great options, but they're a generation behind. The LG G4 and Samsung next gen Galaxy Note will be out by March. And if he goes with the LG G3 or Note 4, they may get stuck in Android Marshmallow due to carriers.
Of those, though, Leo says the Note 4 is a better option because he can get a backup battery. Apple may be announcing a smaller iPhone based on the iPhone 5s size called "iPhone 5se.
It would be as fast as the modern iPhones, though, and would cost less.
Chet has a new Samsung Galaxy Note 5 but he can't figure out how to use the notepad with the other apps. Leo says he can by launching the taskmaster. It's not very well documented. He'll need to press and hold the 'Recent' button, which opens everything he's recently opened. Then he can pick it.
Chet is also wondering how he could use Office 365. Leo says he'll have to use the app, but he can also access the website through the browser.
Bill likes his Samsung Galaxy Note 3, but he isn't sure the antenna is all that great. Since he's moving to a new apartment that has sketchy reception, he's looking to upgrade his phone. Leo says the first thing to consider about the "bars" reception indication is that there isn't any standard for signal strength. If he wants a serious test, he can key in the code *3001#12345#, which will give him a field test for his phone. It's very accurate. The closer to zero the better the reception is.
Dan's friend broke his phone, and he wanted to let him use his old Samsung Galaxy S4 phone. But Dan has Sprint and his friend has AT&T. Leo says he can try it by just slipping his old SIM into it. If it doesn't work, he'll know. If not, then it's time to get a new phone. But all new mobile devices are LTE now, so they can be used on other networks.
Rick has an iPhone that he loaned to a friend and he wants to wipe it, but there are texts on it that he needs. How can he get those off and save them? Leo says that eCamm PhoneView will do it. It costs $30. He can download it to his Mac and it will scan the phone and download messages and data for him to archive.