Mobile Phones

Why does my LG G4 overheat?

Episode 1260

Lou from Del Mar, CA
LG G4

Lou has an LG G4, but it over heats a lot and the battery dies quickly. Leo says that can happen because of an application that keeps running. But Lou says he's had the problem with three different G4s and multiple batteries. When an app won't stop, it just kills the battery and can overwork the processor to the point of overheating. There also can be lemons. When a company makes millions of phones, a certain percentage can end up that way.

Which phone should I buy?

Episode 1258

Matthew from Virginia
Samsung Galaxy Note 4

Matthew wants to upgrade either to an LG G3 or a Samsung Galaxy Note 4. Leo says both are great options, but they're a generation behind. The LG G4 and Samsung next gen Galaxy Note will be out by March. And if he goes with the LG G3 or Note 4, they may get stuck in Android Marshmallow due to carriers.

Of those, though, Leo says the Note 4 is a better option because he can get a backup battery. Apple may be announcing a smaller iPhone based on the iPhone 5s size called "iPhone 5se.
It would be as fast as the modern iPhones, though, and would cost less.

How can I use the notepad with other apps on Android?

Episode 1257

Chet from Broomfield, CO
Samsung Galaxy Note 5

Chet has a new Samsung Galaxy Note 5 but he can't figure out how to use the notepad with the other apps. Leo says he can by launching the taskmaster. It's not very well documented. He'll need to press and hold the 'Recent' button, which opens everything he's recently opened. Then he can pick it.

Chet is also wondering how he could use Office 365. Leo says he'll have to use the app, but he can also access the website through the browser.

How can I test my phone's signal strength?

Bill from Denver, CO

Episode 1257

Bill likes his Samsung Galaxy Note 3, but he isn't sure the antenna is all that great. Since he's moving to a new apartment that has sketchy reception, he's looking to upgrade his phone. Leo says the first thing to consider about the "bars" reception indication is that there isn't any standard for signal strength. If he wants a serious test, he can key in the code *3001#12345#, which will give him a field test for his phone. It's very accurate. The closer to zero the better the reception is.

Can my Sprint Samsung Galaxy S4 work on AT&T?

Episode 1256

Dan from Jacksonville, IL
Samsung Galaxy S4

Dan's friend broke his phone, and he wanted to let him use his old Samsung Galaxy S4 phone. But Dan has Sprint and his friend has AT&T. Leo says he can try it by just slipping his old SIM into it. If it doesn't work, he'll know. If not, then it's time to get a new phone. But all new mobile devices are LTE now, so they can be used on other networks.