Mobile Phones

Why is my daughter getting my text messages?

Episode 1365

Clyde from Torrance, CA
Apple iPhone 7

Clyde and his wife both have iPhone 5Cs on AT&T, but they get each other's text messages, and their daughter gets them too. Leo says they share text messages because they all are using the same Apple ID. They'll need to create a separate account for each of them. They won't lose their ability to share apps either, because Apple has Family Sharing.

Clyde is also getting a Blue Screen of Death with a DPC error. Leo says that's usually referring to a problem with the SSD Device driver. It's also due to an old operating system, so upgrading to Windows 10 should fix it.

TSA & Customs Are Asking for Social Media Passwords

Episode 1365

TSA

Recently, privacy advocates have become aware that US Customs and the TSA are demanding travelers turn over passwords to their social media and demanding travelers open up their laptops and mobile devices to gain your data. Leo says that is clearly a violation of privacy and the fifth amendment. That passwords and fingerprint ID should be protected. Leo recommends turning off all your devices while you're re-entering the country. But they may detain you until you do. So be ready to call a lawyer.

Is buying a mobile phone on eBay a good idea?

Episode 1363

Karen from Diamond Bar, CA
Samsung Galaxy Note 4

Karen has a Samsung Galaxy Note 3 and she broke the screen. She bought an unlocked Note 4 from eBay to replace it, but it came in Korean. Leo says that's not unusual. Samsung is global and it sounds like she got one for the Korean market instead. That's why it's always best to buy the phone from the carrier. She'll get a better deal on eBay, but it may not come unlocked. Amazon is another good option.

Why are my photos disappearing from my phone?

Episode 1363

Chip from Los Angeles, CA
Google Photos

Chip's Samsung Galaxy mobile phone had a bunch of pictures on it, but they started disappearing. Leo says that there may be an app that is moving the photos to a folder, and they aren't really missing. Or the images are being uploaded and then deleted to preserve space. For instance, Google Photos does this. In fact, Leo recommends using Google Photos anyway, since Chip will be assured that his photos are being backed up to the cloud.

Should I put Linux on my old laptop?

Episode 1360

Joe from Corona, CA
XUbuntu

Joe has an old Vista computer that he uses mostly for syncing an old Windows Phone PDA. Joe would like to take that laptop and put Linux on it with an SSD. Leo says that Linux is a good idea, but that Vista laptop is probably not fast enough to get any great benefit from an SSD. But he should definitely install Linux on it. Leo likes XUbuntu and LUbuntu, which is designed to run on the older hardware.

Should I buy the HTC U Ultra Android phone?

Episode 1359

Ryan from Anaheim, CA
HTC U Ultra

Ryan has an Axon 7 Android phone. Leo says it was one of his favorite phones last year with excellent sound quality, great battery life, and half the price of flagship phones. Ryan is ready to upgrade though and he's looking at the HTC U Ultra. Leo hasn't used it yet, and it doesn't come out until mid March. From the looks of it, Leo says it's a sweet phone, but it doesn't have a headphone jack!