Bob has an LG Android phone through MetroPCS and he would like to unlock it. Leo says it isn't something he'd want to try himself, nor should he take advantage of offers on the Internet to unlock it. What Leo would recommend is contacting his carrier and ask if they will unlock it. He should tell them he's planning on traveling overseas and would like to unlock it to take advantage of purchasing a local sim to make phone calls. If he's past his two year commitment, they should be willing to do it. In fact, the chatroom says that MetroPCS will unlock it after three months.
Pete is having issues while playing Candy Crush. The game pieces seem to be moving out of control, and after he puts it in sleep mode and then wakes it back up, it affects other games as well. Leo says that sounds like a touch screen issue. Leo says that if it's a hardware issue, it can't be affordably fixed since it's several years old. Leo advises getting a new phone; it would be much faster and cheaper.
James is going to get his first smartphone and is considering getting an older model like the Samsung Galaxy S3. But should he just move forward and go with the latest HTC One? He doesn't want an iPhone, though. Leo says that in general, it's not a good idea to go with an older model because he'll lose out on the latest innovations. However, with Samsung, things have gotten worse because Samsung has loaded it with programs that users can't get rid of, in addition to what the carrier puts on it. At least the Galaxy S3 didn't have so much of that nonsense.
Joe bought a Galaxy Mega from Metro PCS, but it's gotten really slow. Leo says do a complete reset of the phone, turn off anything that's running in the background and he should have it running fast again.
The 2014 version of the HTC One, known internally as the M8, arrived this week. Leo says that the new version is a definite upgrade with a beautiful 5 inch screen. HTC also improved many things Leo wasn't too thrilled with in the original One, like the carrier and manufacturer add-ons. While there's still preinstalled carrier and manufacturer junk on top of Android, HTC has at least made their 'Sense' user interface a little less offensive.
Vlad wants to know if there's anything he can do to get his data on his computer and print a hard copy of it. Leo says that Vlad should use Google to sync everything. That way he'll have a copy of it everywhere: on his phone, online, and on the desktop. Google will sync it seamlessly, and it's by far the easiest way to do it. But Vlad doesn't want to give Google all that information. Leo says that using the S4 gives Google everything anyway, as does Vlad's ISP, so it's a moot point.
Mike is getting his first smartphone and wants to know what he should get. Leo says that for a first timer, iPhones are popular, but it's not necessarily the best choice. Leo says that a Windows Phone is a good option because it's very easy to use. It doesn't have all the apps, but it has everything a beginner needs.
Dave has a Motorola Razr M and he got a new bluetooth headset, but one day it just stopped working with voice command. Leo says to look into the Android settings. There should be an option that says "ignore voice command," which could be enabled. He should also check Google Now. Leo says it's likely Android got updated and now he probably has to opt into Google Now to make it work.
Michael has a Samsung Galaxy Note 2 with T-Mobile and he has a wireless charging pad for it. And while the Note 2 sees the pad, it doesn't charge. What gives? Leo says they have to basically snap into the battery and if you don't feel or hear the "snap" it may not be making proper contact. Leo says that the Tylt Vu Wireless Charger is a good option as well.
NBC's Richard Engle did a story that mobile phones and computers were hacked the second people arrived in Russia for the Olympic Games. Leo says that the NBC story was completely false, and had been faked to get the audience looking at Russia in a particular way. Leo says that they would get hacked if the reporter deliberately went to a malicious site and downloaded the software that would infect the computer or mobile phone. Engle was a thousand miles away in Moscow when he did it.