Brian and his wife have been using Straight Talk wireless and recently brought over an unlocked Windows Phone to their plan. But she can't send images via attachment. Everything else works, just not MMS. Leo says that it may not be supported. Brian says his plan does support it.
Jonathan was checking to see how much space he had used on his iPhone, and noticed a category named "other", and is wondering what it is. Leo says it's application data that's been cached like downloaded files, OS backup files, websites, ebooks, etc. Leo says not to worry about it. It's a normal category that he really can't get rid of, unless he erases everything on his phone and starts over. Sometimes deleting old text messages can free up some of that space.
Waxman sometimes logs into his bank with his iPhone and is concerned about malware. Apple must approve all apps in the app store, so there aren't viruses to warrant needing an antivirus program. The apps are also segregated with no data sharing between them. So it's a pretty closed system. Android, by contrast, allows for the sale of antivirus apps because it's pretty wide open. The bigger issue is the wireless networking that he's using. But the bank data is encrypted, so there's no real issue.
Joe is hard of hearing and he can't use a smartphone because the ringer is too soft. Leo says that texting may be a good solution, but a mobile phone should be able to be loud enough for the hearing impaired to pick up. Leo got his mom a Jitterbug. Jitterbug also has smartphones. They are hearing aid compatible, but also has a large speaker with great sound. Leo also suggests talking to his cellphone carrier. TTPhone makes a senior phone with big buttons and loud speakers.
Carlos' HTC One turns airplane mode on each time his alarm goes off. Leo says that's odd, but he advises using a third party alarm app to see if that solves the problem. Leo likes Timely.
Leo also says that there could be a setting in a Tasker or Locale app that will do that. So it's possible that Carlos' forgot he had that capability. Otherwise, resetting his phone should fix it.
Archie is looking to get a new smartphone and is looking at either the LG G2 and the Nexus 5. Leo says that they're very similar in design, but the Nexus 5 has the advantage of being a pure Google experience. It'll also have the latest Android OS, Kit Kat.
Roseanne is getting rid of her land line and is trying to decide between T-Mobile with a lot of data and having to buy a phone, or a free phone from AT&T. Leo says it doesn't really matter price wise, because the price is hidden in the contract with the so-called "free phone." It's just financed. T-Mobile is up front.
Leo says the only downside for only having a cell phone is 911. It gets routed to a regional center, which can take longer to get a response. She can, however, register her address with the regional 911 so they know exactly where to send help.
Jennifer's text messages show up hours and sometimes even days late. Leo says that isn't a problem with her cell phone, but her service. He advises contacting their technical support and telling them. The chatroom says that if she goes into the Sprint store, she'll get better results. She also should try restarting her phone by powering it off and then turning it back on again.
Will has a Samsung Galaxy S3 and it just keeps rebooting and crashing on him. Leo says that it sounds like it's overheating and it's likely that since he's had it for a year, the warranty lapsed. Leo recommends reinstalling the OS by using the "erase and reinstall" option in his security settings. If that doesn't work, then Leo advises taking it back to the Carrier's store and explain the issue to them, they may replace it.