Mobile Phones

Why does my iPhone screen drop down when I tap the home button?

Doug from Long Island, NY

Episode 1317

Doug has iOS 9.5.3 installed, and when he taps on the home button once, the whole screen drops. What gives? Leo says that's a feature that allows you to use your phone one handed because the iPhone 6S is larger. It's harder to use one handed. So tap the screen home button twice and it drops to make it easier to reach.

Why do I have so little storage space in my Android phone?

Richard from Los Angeles, CA

Episode 1317

Richard has an LG Android phone and it only has 4GB of storage space. Leo says that's because the other half of your 8GB phone is taken up by the Android operating system. You can put a microSD card in it for extra storage and set your camera and photo gallery to save to it, as well as music. That will free up space. But if it's that small, it's probably time to get a new phone.

Why am I getting a popup on my Android phone?

Episode 1317

Bruce from Beaumont, CA
Samsung Active S7

Bruce is getting popups on his Android phone that says he's won something. That never happened on his Windows phone or iPhone. Leo says it's an embedded message in a website that he's visiting. Leo says that Safari may have blocked it on the iPhone. Leo says there's an app called Ghostery, which has an ad-blocker built into it. It also tells him where it's coming from. There's also a Chrome plugin that does it on the desktop.

What new mobile phone should I buy?

Episode 1317

Ron from Fallbrook, CA
Samsung Galaxy Note 7

Ron knows that the iPhone 7 is coming and he's ready to upgrade, but he needs more memory and hasn't been happy with how Apple handles images. Is there a better option out there? Leo says that since Ron still has the iPhone 4, the 6S Plus would be a huge improvement. Leo says in spite of that, Apple is still behind in design compared to Android, and he's worried about the new design which is believed to get rid of the headphone jack.

New Exploit Gives Governments the ability to hack into iPhone

Episode 1317

Remember the legal battle that Apple fought against the US Government to prevent unlocking of the iPhone's encryption? The US Gov't ended up going to a third party company who had created a hack to do it. Now that hack is being used to unlock and peer into the mobile phones of dissidents and other undesirable elements that the government wants to keep tabs on. Even reporters. Leo says that Apple has pushed out a fix to block it, and everyone should install iOS 9.5.3 to stop it. Otherwise, you're vulnerable.

How can I update my old Android phone?

Episode 1316

Paul from San Diego, CA
Samsung Galaxy S4

Paul has a Samsung Galaxy S4 phone that won't update or download apps. He's been told it's too old. Leo says it may be, which is too bad because it runs just fine. Paul could root it and install a custom version of the recent Android OS on it. He should go to XDA Developers and search for the exact model of his phone. It's not an easy hack, and he should follow the directions to the letter. Or he could upgrade. He'll likely get a good deal on a Galaxy S7 or a Note 7.

Samsung Galaxy Note 7 Review

Episode 1316

Samsung Galaxy Note 7

Leo has the Samsung Galaxy Note 7, which he says Samsung rushed out before Android 7 launched this week in order to try and leach off the iPhone sales in the fall. It's got a nifty adapt sound feature that allows you to dial in the sound of the phone should you have hearing impairments. It supports microSD cards again. The TouchWiz interface is definitely lighter, so it's not as annoying as on previous models. You can't break the stylus in this one by putting in it wrong, either. All in all, Leo says it's an excellent phone and he likes it a lot.

How can I get an updated Android OS on my old Note 2?

Henry from Santa Fe, NM

Episode 1315

Henry has an old Samsung Galaxy Note 2 that he wants to use as a media appliance. He is way behind on Android updates and he no longer has a carrier for it to get the over the air updates. Leo says he just needs to go to XDA Developers Forums and search for his exact device. He'll then find the step by step instructions to root his Android phone and put a more recent version of Android on it (called ROMs).