Mobile Phones

What can I put on my Android phone's SD card?

Episode 1303

Scott from Jasper, GA
Samsung Galaxy S7

Scott was an iPhone user, then moved to Android, and now he's back on iPhone because he's blind and the iPhone has better accessibility features. He really likes his Galaxy S7, though, so he's going to end up with two phones. He's going to be using his S7 for photos and such, and he's put a 128GB microSD card in it. How does he move stuff from the internal memory to it? Leo says that he can move pictures, movies, and other media to the SD and he can set his camera to save to it. Apps are more complicated and many apps simply can't use the SD storage.

How much storage does my mobile phone really have?

Mark from Tustin, CA

Episode 1303

Mark's son has an 8GB Samsung Android phone. How can he make more room on it? Leo says to do a factory reset. That will wipe the entire phone and leave just the operating system. From there, he'll have a good idea of how much room that phone really has on it. It won't be much. Apple doesn't sell 8GB phones anymore, neither do most of the Android makers. They're about to dump 16GB models as well.

Why does my phone drop in volume when I plug it into my stereo?

Mark from Sandy, OR

Episode 1301

Mark is having issues with his mobile phone because it keeps turning down 75% of volume when he plugs it into his aux jack on his stereo. Leo says that there's a feature that will limit the volume when headphones are plugged in and the phone thinks he's listening on headphones. That's what's going on here. He may be able to disable that feature in his phone settings.

What should I get for my first smartphone?

Episode 1299

Terri from Los Angeles, CA
Apple iPhone 6s

Terri has an old Razor flip phone and it's about to be disabled by AT&T. Leo says that if AT&T is doing that for network reasons, then they should give her a free phone to replace it. She should be able to get another flip phone if she wants. If Terri wants a smart phone, then she'll have to remember it will cost a lot more with the data plan. If she's ready for that, she'll be able to do a lot more with it. Leo recommends having her son take her to the AT&T store and see what the options are. She could go pay as she goes, or get a 2 year data plan.

Should I buy a new iPhone or wait for the iPhone 7?

Episode 1298

Rojit from California
Apple iPhone 6s

Rojit is getting an iPhone for father's day and he wants to know if he should wait for the iPhone 7. Leo says that if he can wait until September/October, then he'll get the latest and greatest running iOS 10. We know that it's coming in the fall. We also hear that there will be an improved dual camera, and the talk is that Apple is going to eliminate the headphone jack and use the Lightning port. It may not be enough to wait for. If he got one today, he'll be fine. Then he'll be set up to get the iPhone 7s next year.

Why is my GPS location data inaccurate?

Jonathan from Scottsdale, AZ

Episode 1296

Jonathan's phone has been reporting inaccurate location information. It's always connected to the data network. Leo says that the data network often defaults to the data center which can change. Leo says to try a different app to see if it's an app centric issue or a phone issue. He should go to Google Maps. It will tell him where he is at all times and he can see where the GPS is reading in its history. It could be a failing GPS chip, or sometimes the location information being transmitted from the network.