Mike is getting his first smartphone and wants to know what he should get. Leo says that for a first timer, iPhones are popular, but it's not necessarily the best choice. Leo says that a Windows Phone is a good option because it's very easy to use. It doesn't have all the apps, but it has everything a beginner needs.
Dave has a Motorola Razr M and he got a new bluetooth headset, but one day it just stopped working with voice command. Leo says to look into the Android settings. There should be an option that says "ignore voice command," which could be enabled. He should also check Google Now. Leo says it's likely Android got updated and now he probably has to opt into Google Now to make it work.
Michael has a Samsung Galaxy Note 2 with T-Mobile and he has a wireless charging pad for it. And while the Note 2 sees the pad, it doesn't charge. What gives? Leo says they have to basically snap into the battery and if you don't feel or hear the "snap" it may not be making proper contact. Leo says that the Tylt Vu Wireless Charger is a good option as well.
NBC's Richard Engle did a story that mobile phones and computers were hacked the second people arrived in Russia for the Olympic Games. Leo says that the NBC story was completely false, and had been faked to get the audience looking at Russia in a particular way. Leo says that they would get hacked if the reporter deliberately went to a malicious site and downloaded the software that would infect the computer or mobile phone. Engle was a thousand miles away in Moscow when he did it.
Ernest's cellphone is making "ghost" cellphone calls. Leo says if he's getting phone numbers on his bill and they're not in the call log, it could mean that someone has cloned his SIM card. Since he has Verizon, it means someone may have cloned his CDMA phone. Ernest should contact the cellphone company and demand they refund him. He should go into a Verizon store and talk to someone face to face. They should be able to see the phone and the bill and see the issue is that the phone has been cloned.
David got a new LG phone and now he can't put apps on his miniSD card. He could on his old HTC One, though. Leo says that LG may be preventing app installations on it. Or, it could be a function of the app that prohibits it. If it's a widget, then it can't. Also, that phone may not support it from LG's point of view. David can root the phone, though. CyanogenMod will do it.
Juan got the T-Mobile 100 minute talk plan with unlimited text and data for $30 a month. Leo says that's a great deal. Juan isn't sure he can make international calls though. Leo says that they charge $10 a month for an international dialing plan with reduced per minute rate. Doing the math, it's probably just cheaper for Juan to pay the full rate. Leo advises not calling, but going into the T-Mobile store to talk to a salesperson. They'll give him the information he needs.
Ben wants to know what Leo thinks is the best Android phone. Leo loves the Motorola Moto X. How about that T-Mobile "get out of jail free" card that was just announced? Leo says it's a great thing and we want the cellphone companies to fight over our business. But he'll have to make sure coverage is good in his area first
Austin wants to know what the future has in store for Blackberry. Leo says that Blackberry has the benefit of its servers being very secure, but recently they let the keys go to China and India and that's just asking for trouble. Leo says thinking email is secure at all is a risk.
California Senator Mark Leno has introduced legislation that would force phone companies to implement a "kill switch" to deter smartphone theft. This would make lost or stolen phones inoperable.