Microsoft

Why doesn't my antivirus work with Windows 10?

Episode 1262

Steve from Yucaipa, CA

Steve got a copy of Sophos antivirus, but it suddenly stopped working after installing Windows 10. Leo says that's because sometimes security software can cause problems with upgrading, and that sounds like what happened. Leo also says that the version of antivirus may also be the issue here. But Leo says that times have changed and he doesn't really recommend antivirus software anymore. Most security experts don't use them. Here are some tips for staying secure online:

Can I install Windows 10 on a new hard drive?

Episode 1261

Matt from Los Angeles, CA

Matt dropped his laptop. Now he gets a blue screen of death and a 'hard drive damaged' message. How does he get his Windows 10 installation back if he installs a new hard drive? Leo says as long as Windows was authenticated, Windows 10 is tied to the computer. Once Matt installs a new hard drive on his computer, he can download the Microsoft Windows 10 ISO and then activate it. He should create a recovery media on a thumb drive as a safe backup. He should also check his laptop's firmware, as there may be a way to read the serial number if it's an HP.

Microsoft Makes Windows 10 a "Recommended" Update

Windows 10 update

Episode 1260

Some people are up in arms over the fact that Microsoft has now made Windows 10 a "recommended" update instead of an "optional" one. This means it will automatically install on most Windows 7 and Windows 8 computers. While it is a good idea for most users to install Windows 10, there are plenty of users that still rely on software that is not yet compatible for the new operating system. Windows 10 remains a free upgrade until July 29.

Read more at TheVerge.com.

The Verge: "Windows Phone Is Dead"

Microsoft Lumia phone

Episode 1257

Tom Warren wrote this week on The Verge that Windows Phone is dead after Microsoft reported its earnings. We have learned that Microsoft had sold 4.5 million Lumia devices in the past year, down from 10.5 million year over year. The worst news is that when you include Microsoft and Nokia together over the entire time they've been selling these Windows phones, they sold a total of 110 million. That seems like a lot, but compared to iOS and Android at the same time, they were selling 4.5 billion phones. When you look at the sudden drop year over year, it's gone down 57%.

Why won't my computer turn off?

Episode 1258

David from Venice Beach, CA

David is having trouble with a Windows 10 computer he built that won't shut down or go to sleep. Leo says he has a Skylake laptop that has the same problem. He has a hunch that there's a power management bug in Windows 10 that has to do with drivers. It's likely that the motherboard drivers aren't handling Windows 10 power management like they should. One hopes that they will fix it quickly, but Microsoft hasn't been able to solve it so far. They're calling it a "difficult computer science problem," and it has to do with even Microsoft's own hardware.

Why did my laptop keyboard stop working after upgrading to Windows 10?

Episode 1253

Mark from Brooklyn, ON

Mark has a teenage daughter who has a Windows 8 laptop she bought two years ago. They upgraded to WIndows 10, and now they're having issues with the laptop's keyboard and trackpad. They tried reinstalling the OS, but that didn't work. It does work with an external keyboard. Leo says that indicates a hardware failure, not the result of upgrading to Windows. Leo says that Mark can look in the Device Manager and see if there's any red X's by the trackpad and keyboard. It could just be a bad driver, but then again, they reinstalled the OS and the problem persists. So it has to be hardware.