Matt dropped his laptop. Now he gets a blue screen of death and a 'hard drive damaged' message. How does he get his Windows 10 installation back if he installs a new hard drive? Leo says as long as Windows was authenticated, Windows 10 is tied to the computer. Once Matt installs a new hard drive on his computer, he can download the Microsoft Windows 10 ISO and then activate it. He should create a recovery media on a thumb drive as a safe backup. He should also check his laptop's firmware, as there may be a way to read the serial number if it's an HP.
Some people are up in arms over the fact that Microsoft has now made Windows 10 a "recommended" update instead of an "optional" one. This means it will automatically install on most Windows 7 and Windows 8 computers. While it is a good idea for most users to install Windows 10, there are plenty of users that still rely on software that is not yet compatible for the new operating system. Windows 10 remains a free upgrade until July 29.
Read more at TheVerge.com.
Tom Warren wrote this week on The Verge that Windows Phone is dead after Microsoft reported its earnings. We have learned that Microsoft had sold 4.5 million Lumia devices in the past year, down from 10.5 million year over year. The worst news is that when you include Microsoft and Nokia together over the entire time they've been selling these Windows phones, they sold a total of 110 million. That seems like a lot, but compared to iOS and Android at the same time, they were selling 4.5 billion phones. When you look at the sudden drop year over year, it's gone down 57%.
David is having trouble with a Windows 10 computer he built that won't shut down or go to sleep. Leo says he has a Skylake laptop that has the same problem. He has a hunch that there's a power management bug in Windows 10 that has to do with drivers. It's likely that the motherboard drivers aren't handling Windows 10 power management like they should. One hopes that they will fix it quickly, but Microsoft hasn't been able to solve it so far. They're calling it a "difficult computer science problem," and it has to do with even Microsoft's own hardware.
Mark has a teenage daughter who has a Windows 8 laptop she bought two years ago. They upgraded to WIndows 10, and now they're having issues with the laptop's keyboard and trackpad. They tried reinstalling the OS, but that didn't work. It does work with an external keyboard. Leo says that indicates a hardware failure, not the result of upgrading to Windows. Leo says that Mark can look in the Device Manager and see if there's any red X's by the trackpad and keyboard. It could just be a bad driver, but then again, they reinstalled the OS and the problem persists. So it has to be hardware.
Thirty years ago this week, Microsoft introduced Windows 1.0, the successor to MS DOS. Leo says that when it was launched, Apple had a 10 year lead on Microsoft, but within a few years, that lead had evaporated. Now, Leo says that Windows 10 and OS X are practically identical with similar basic functions. Windows 1 took two floppy disks to install and took 256KB of RAM.
John wants to know how to understand Windows 10 and how to best use it. Is there a book that can do that? Or a website? Leo says that there's a great book by David Pogue called The Missing Manual. So the Windows 10 Missing Manual would be a great one to get, if he can learn effectively from a book.
Roger upgraded his Toshiba laptop for Windows 10 on his own and now it won't use the Quickstart feature. Leo says that's likely due to Roger's impatience in waiting for Microsoft's invitation and compatibility approval and installing a stand alone ISO. Leo recommends downgrading back to Windows 7 and waiting for Microsoft's invitation, or just live without the quick start feature. There's going to be a huge update with Windows 10 coming next month, so he won't have long to wait.
Bob has been having a lot of trouble with his Samsung phone, and wants to know if there's any future for Windows Phone. Microsoft took a $7 Billion write-off for their acquisition of Nokia, because Windows Phone is just not selling. It's only 1 or 2% of the total smartphone market. That being said, they are great phones. Microsoft just announced two new Windows Phone, the Lumia 950 and 950XL, that are amazing phones with great cameras. Microsoft has really reinvented mobile operating systems with the new mobile version of Windows 10 as well.
Jim just bought an HP laptop with Windows 8.1, and he doesn't like the operating system. He's wondering if he can get Windows 7 instead. Leo says he could buy Windows 7, or he could call HP and tell them he doesn't like that operating system. It used to be possible to select Windows 7 on a new computer from certain manufacturers instead of Windows 8.1, but that's becoming less common now that Windows 10 is out. Leo says Jim will get an offer to upgrade to Windows 10 soon, and Leo suggests doing that. Windows 10 is a lot more like Windows 7.