Microsoft

Why can't I access my contacts data in Office?

Episode 1278

Moira from Irvine, CA

Moira has been running Office on the Mac, but when she tries to search her contacts, she gets results that are unreadable. Microsoft suggested she index the contacts database, which she did, but it didn't help. They made her create a new user on the Mac, and that did work. Leo says that indicates a bad profile. It's a good way to troubleshoot, actually. It could be a bad index, though. It could be other software impacting it, like a plugin or add-on. Leo says to get rid of the Microsoft support folder, then backup her contacts and data, and uninstall everything.

How can I downgrade from Windows 10?

Windows 10 Start Menu

Episode 1278

Stan from Colton, CA

Stan turned on his Windows computer today and discovered that Microsoft had updated his computer to Windows 10 without his permission. And in the process, data was deleted. Leo says if he's been backing up, he can get his data back by recovering it. Windows 10 shouldn't have deleted the data, though. So it may be that the data is there, but it's not being picked up by Windows. He should make sure that he's logging in with the same account as well.

Why won't my Toshiba laptop support Windows 10?

Episode 1271

Fran from Mount Pleasant, TX

Fran's Toshiba Satellite Windows 8 laptop won't support Windows 10. Leo says there's not much she can do about it, it just means there's hardware on it that they didn't make a Windows 10 compatible driver for. Fran at least wants to get rid of the notification from Microsoft to update to Windows 10, though. Leo says that if Microsoft is notifying her to update to Windows 10, then it must be compatible. She could just do the update, and if it doesn't work, she could roll back. She says she's tried the update, but keeps getting the blue screen of death.

Did Microsoft automatically update me to Windows 10?

Microsoft Windows 10 Start Menu

Episode 1270

Dale from Upland, CA

Dale's Windows 7 laptop got automatically updated by Microsoft. Leo says that Microsoft has made Windows 10 is an automatic download, and since he had automatic updates turned on, it installed the update. Leo says that's nefarious. Leo says that the good news is he can hit the Windows Key and type "recovery." He'll have 30 days to roll it back to Windows 7 through the Windows recovery utility. Then Dale should install GWX Control Panel, which will prevent it from happening again.

Why doesn't my antivirus work with Windows 10?

Episode 1262

Steve from Yucaipa, CA

Steve got a copy of Sophos antivirus, but it suddenly stopped working after installing Windows 10. Leo says that's because sometimes security software can cause problems with upgrading, and that sounds like what happened. Leo also says that the version of antivirus may also be the issue here. But Leo says that times have changed and he doesn't really recommend antivirus software anymore. Most security experts don't use them. Here are some tips for staying secure online: