Tony is having issues with Skype and his Mac. Leo says that he can delete Skype, redownload, and reinstall it. That's how Chris Marquardt got it to work. Microsoft is making serious changes to it, though. The chatroom says that there's a Tech Note in Skype support that says to be sure the OS is up to date, along with Quicktime. Leo says to just delete it and redownload and install it. It's probably a localized issue.
Microsoft has announced that they will be replacing the peer to peer voiceover IP scheme in Skype with a native server that will route the traffic in a more traditional way. And in doing so, they promise a “lighter, faster and more responsive UWP app for Windows 10, Skype for iPhone, iPad and Android." But it'll be a bumpy ride for Mac and Linux users, and even Windows phone users, until they do. Leo says that Skype has been improving in it's quality of late and it could be that Microsoft's tweaking of the code is a good thing.
Warren is a Windows 7 user who doesn't want to upgrade to 10, and he's frustrated that it takes so long to get updates. Leo says that they're supposed to have fixed that by now. Warren says that in theory they did fix it, but in reality it isn't fixed. It requires installing a service pack that doesn't really address the issue and several other things. Is Microsoft trying to frustrate us into upgrading? Leo says that's a conspiracy theory. He'll need the rolled up service pack update.
Microsoft announced a new Xbox One console at the E3 Gaming Conference this past week. It's called Xbox One S, and the "S" stands for slim. If anything, this will be a good way to get one of the new UHD Blu-ray players. The current crop of Blu-ray players are 1080p, but now with 4K TVs becoming more common, the UHD Blu-ray players will be more sought after as well. There has been 4K content available for streaming, but it's highly compressed and isn't the best example of how 4K can look.
Leo says there is a way to do this. The file explorer that he's using has a button that can change it. He's looking at the grid view, but there are 4 or 5 different ways to view files on Windows 10.
George's Windows machine force upgraded to Windows 10. Microsoft says that upgrading to Windows 10 is "normal behavior" when Automatic Updates are turned on. That will update critical updates by default. There's also 'Recommended Updates' which is also set to automatic by default. Windows 10 was set to be a recommended update, which is why it happened on George's PC.
Mike has been having issues with his Dell Inspiron shutting itself off while he uses it. This started happening after he updated to Windows 10. One thing that Windows 10 has problems with is power, sleep, and hibernation. Mike might try disabling those settings in the Power Management control panel. The freeze up and shut down while he's working shouldn't be happening though, and it could be a driver issue. Leo suggests Mike try reinstalling Windows 10, because sometimes an upgrade over top of an old operating system can go wrong. He should back up all of his data first.
Microsoft is going to start charging for the Windows 10 upgrade on July 29. It'll be $110 for the Home version. Leo thinks Windows 10 is a worthwhile upgrade, unless you have software or hardware that still won't work with it. Leo doesn't like how Microsoft has pushed people into this so much.
Rene wants to get a copy of Office 2010 and she doesn't want to download it. Leo says that downloading it from Microsoft is completely safe, but she'll need a key to get it. So if work will give her a key, that would be a good thing, and they probably have a business license. She doesn't want the new 2016 version, she wants the older version. Leo says that she can buy Office 2010 at Best Buy. Tiger Direct still sells it also.
Moira has been running Office on the Mac, but when she tries to search her contacts, she gets results that are unreadable. Microsoft suggested she index the contacts database, which she did, but it didn't help. They made her create a new user on the Mac, and that did work. Leo says that indicates a bad profile. It's a good way to troubleshoot, actually. It could be a bad index, though. It could be other software impacting it, like a plugin or add-on. Leo says to get rid of the Microsoft support folder, then backup her contacts and data, and uninstall everything.