Microsoft

When should I upgrade to Windows 10?

Episode 1222

Joe from Gardena, CA

Joe is trying to decide if he should upgrade to Windows 10. Leo says that some people love it and others have had "tales of woe." Leo says that most of those are due to people jumping the gun and trying to install Windows 10 directly, rather than waiting until they are invited to. When invited, your computer has passed the compatibility checker and you will receive an invite. That's when it's a good time to upgrade.

Can Windows 10 log in with my Gmail account?

Episode 1222

Jim from Atlanta, GA

Jim has been using Windows 10 for a few months and lately his password hasn't been working. He's also noticed that he has a new account that it attached to his Google account. Leo says that ideally, he'll want to use a Microsoft account, but if it's using his Google password, it could be that Jim's Google account is linked to his Microsoft account. He should check his Microsoft account at login.live.com and see if he's made any connections inadvertently. It's probably OK, but signing in to a Microsoft account would be better.

Why does Windows XP keep installing the Malicious Software Removal Tool?

Episode 1219

Lee from San Diego, CA

Lee still uses Windows XP and it keeps installing the Microsoft Malicious Software Removal Tool even though it's already been installed. Leo says it's normal for the MSRT to be updated every month. That's the idea.

Would Windows 7 run most of the programs that Lee uses in XP? Leo says yes, unless it's been abandoned by the author. Windows 7 Pro has a great compatibility mode for just that. So upgrading to Windows 7 is a good idea. And he should always remember to run as a limited user.

Would Microsoft ever call me?

Episode 1216

John from Arizona

John is getting phone calls about unusual activity on his computer. He was told it was from Microsoft. Leo says it's a scam, and it's usually done by actual tech support people who moonlight with phishing scams through the Microsoft Event Viewer. The idea is to get users to see the "red x's" that are actually normal events in the viewer. They fool people into to giving them their credit card, charge them $300, and then they use the remote access to install malware on the system.

Why does Microsoft need access to my data in Windows 10?

Microsoft Windows 10

Episode 1209

Dave from Riverside, CA

Dave wants to know more about Microsoft accessing user data in Windows 10. Leo says that Steve Gibson refuses to ever use Windows 10 because of the security features. But Leo has read the Microsoft EULA and it's no different than an ISP or any other online service. Microsoft is at least disclosing it. We have a 4th amendment right to privacy, but we also live in a dangerous time of terrorism and we have to make a provision for fighting it. There must be a balance and that's the debate that's raging.

Microsoft Launches Windows 10: Should You Install it Right Away?

Episode 1207

On July 29th, Microsoft launched Windows 10 (Threshold) and so far, Leo likes it, a lot. However, Leo says users shouldn't be in a rush to upgrade because it was launched early, and there will be another more polished version coming out in the Fall. So if you're not in a rush to upgrade, don't. Added features include a replacement for Internet Explorer called "Edge," and it's not really ready for prime time just yet, as some plugins like Last Pass don't work. So Microsoft also added Internet Explorer to continue to use. Ugh. Edge though, will be more done in the fall.

What You Should Do to Prepare for Windows 10

If you have Windows 7 or 8, you should see an icon in your system tray that prompts you to reserve a copy of Windows 10. This upgrade will be free for all Windows 7 and 8 users, and users of the insider program have stated that it fixes a lot of the frustrations people had with Windows 8. Microsoft will be releasing Windows 10 to the public on Wednesday, but there are a few things you should do before upgrading.

What computer and accessories should I get for drawing?

Microsoft Surface

Episode 1203

Pat from El Segundo, CA

Pat is a watercolor artist, and is wondering what computer, printer, and DVD player she should get. Leo suggests getting something that would allow her to draw into the computer, though. For that, Leo would recommend the Microsoft Surface tablet, even though Pat has always had a Mac. He recommends that because of the stylus and the touch screen of it. To do a similar thing with a Mac, Pat would need to spend more to get a Wacom Cintiq, which is very expensive.

Microsoft's Antivirus Software Now Removes the ASK Toolbar

Episode 1201

Calling it a "high threat to its computer security," Microsoft's antivirus software will now scan for and remove the ASK toolbar, should you get stuck with it. In other news, Yahoo has entered into an exclusive agreement with Oracle to make Yahoo the default browser for any computer that has Java installed. Leo calls that Malware since users are fooled into installing it. Even worse is that Java is a security flaw as well. Yahoo's CEO Melissa Meyer should know better.