Microsoft Exchange

How can I sync Outlook to my iPad and iPhone?

Microsoft Outlook for iOS

Episode 1309

Brian from Long Beach, CA

Brian is having trouble syncing to Outlook on his laptop, iPhone, and iPad. Leo suggests going into iOS settings and removing the Outlook sync account. He could also install the Outlook app.

It could also be an issue with his Exchange server at work, especially if other coworkers are having issues. He should use Microsoft's app on the laptop. Then remove the Exchange server from iOS devices and reinstall it. It's likely a network issue with work. Brian should talk to his IT guys, as they may have to configure it.

How can I get my computer to stop crashing in Outlook?

Episode 1131

Rob from Tarzana, CA

Rob is having an issue with his computer hanging only while Microsoft Outlook is open. Outlook displays his Exchange and Gmail accounts. He's tried several things, including running Outlook in Safe Mode, disabling his antivirus, and turning off add-ons. Leo says to look at the connection as it syncs. He should try changing the polling times. It also goes through the messages and indexes them, but he started with empty PST files which dramatically changes the time it would take to index them.