Intel has announced that the fix for the Spectre exploit can actually cause blue screens of death (BSOD) and crash your system unless you make sure everything is updated first — especially third-party antivirus. Leo says this is why it makes more sense to use Windows Defender and not use a third party app. They really do more harm than good.
The latest exploit "Spectre" affects every single chip made in the last ten years. At first, security researchers thought that the exploit only affected Intel processors, but it turns out this hack also effects ARM, AMD, and any other processor that uses speculative prediction. The white hat hackers who found the flaw discovered that you can use it to access valuable data including passwords and other information. Leo says that Microsoft has already pushed out a fix, and Apple's High Sierra has patched the vulnerability with a recent fix. Apple has also patched the iPhone and iPad.
Ron has noticed that some of his programs autostart when he boots up. How can he stop that? Leo says he doesn't like apps running in the background. There is a way to stop it, though. There's a power tool from Microsoft called Autoruns that will enables him to turn that stuff off. It's a part of their SysInternals Suite.
Qingnan is looking to get a Windows Surface Book. Leo had one and he thought it was an interesting design, but it fell short on performance. The second version is about to drop and it's supposed to be better, though. Qingnan is confused though with the processor designation — it has two different processors claiming it's the 8th generation. Leo says that's marketing and often times that can be confusing.
Bret recently bought the Microsoft Surface Pro, which he hopes will replace his laptop. But he's found that on the tablet side of the equation, he doesn't see many apps at all, especially Words with Friends. Leo says that's not exactly accurate. There may be few apps in the Windows Store, but he can get Windows apps all over the place. However, the apps he's used may not have made a Surface app yet. Will Bluestacks work for running Android apps? Leo says that's the idea, but it doesn't really work.
Jay's HP is having issues and the recovery drive doesn't seem to fix it. Leo says that he should get his own 16GB USB key and create a recovery drive of his own using Windows Media Creation Tool. He'll also have the benefit of creating a clean install with no trial ware. He may have to also download specific drivers for his device, and HP may have a create media tool of their own.
Al wants to install Windows on his second computer. Can he do that? Rich says that his license for Windows is only good for one computer. He could install it, but it won't activate. He'll have 30 days to use it, but then it will require a license key. So he'll have to bite the bullet and buy another copy of Windows.
David's mother received a call from a scammer that asked for her Admin password, which she gave out. After that, they deactivated David's admin account. Leo says the computer is compromised and recommends reinstalling Windows while educating his mother about scammers and sensitive information.
Brad's mother has been getting calls from "Microsoft" saying that her computer may be hacked. Is that legit? Leo says it's a scam. They use a robot dialer to randomly call numbers out of the phone book and will try and get victims to install something or give them remote access to the computer. Once they have that, the game is up. Microsoft will NEVER call you.