Rob has a Lenovo running Windows 7 and Office 2007, and it keeps displaying a configuration warning after a recent power failure. Leo says that Office programs hate power failures and it's likely that the config file became corrupt. When power comes back on, it causes a power surge that can also cause problems. Leo thinks that Office is trying to write to the file, but since it's damaged it's having trouble.
Tony is getting an update error for an update that requires a "licensing agreement" for using OS X Mavericks and Microsoft Office on his Mac. Leo says it sounds like an Office issue and having to agree to their EULA is a standard thing. It's safe to install. Ideally, they're supposed to apply the updates automatically, but apparently not in this case. It could be a setting that's been disabled.
Microsoft is expanding its store presence, and this week it announced it would be opening a Microsoft Store in Manhattan...just down the street from the Apple Cube store. Leo says it'll be a challenge for them to take on Apple since Apple stores make more profit than Tiffany's. But if it brings competition, Leo's all for it.
Driver Mike has a Toshiba Laptop and now he can't get online after reinstalling Windows. Leo says that when he reinstalled it, he likely wiped out all the settings. So he'll have to go to his ISP and get them back and reinstall them.
Microsoft bought Skype about 2 years ago, and since then we've been waiting for Microsoft to really put its stamp on the product. First it changed how Skype worked with the super nodes, and now it's requiring users to run the latest version in order to use the service. There's a couple of reasons Microsoft may be requiring this. It could be to ensure that the same technologies are used when calling other Skype users. Or it could be because Microsoft wants to put ads into Skype, and it has to make sure that everyone will see them.
In the biggest layoff of Microsoft's history, 18,000 employees are on the line to be let go. That amounts to 14 percent of its staff. But the majority of those people came on board when Microsoft bought Nokia, and most are not in the U.S. either. It will cost Microsoft 1.1 to 1.6 billion dollars in severance and benefits. 13,000 jobs will be cut immediately and another 5,000 will be cut over the next 6 months. A total of 1,351 jobs will be cut in the Seattle region at Microsoft's headquarters.
Unsolicited emails from companies will be subject to fines of up to $10 million Canadian, with individuals facing a $10,000 fine for every single spam message sent. As a result so far, Microsoft is suspending any emails that they would send advising customers of updates.
Lucy just got her first laptop, a Dell Inspiron. Lately, she's been having issues opening files and saving them at work. But when she's home, it works just fine. Leo says to make sure she's saving files to her local hard drive and not a networked drive that it can't find. The latest version of Office saves to the cloud by default, not a local drive. So if the computer was disconnected from the internet, it wouldn't be able to see that file.
Ernie's computers keep demanding Silverlight upgrades. Leo says that Silverlight is Microsoft's version of Flash and Netflix uses it. How can he use it for Chrome? Leo says that Netflix should work on Chrome with Silverlight. So that really shouldn't be an issue. But the good news is, Netflix is moving away from it. He won't have to deal with it much longer.
Richard wants to get a new computer to replace his XP machine, but he's concerned that Microsoft may do the same thing to Windows 7. Leo says that Microsoft has scheduled updates past 2020, so he'll get plenty of mileage out of that Windows 7 machine. It'll likely go even longer than that.