Rene wants to get a copy of Office 2010 and she doesn't want to download it. Leo says that downloading it from Microsoft is completely safe, but she'll need a key to get it. So if work will give her a key, that would be a good thing, and they probably have a business license. She doesn't want the new 2016 version, she wants the older version. Leo says that she can buy Office 2010 at Best Buy. Tiger Direct still sells it also.
Moira has been running Office on the Mac, but when she tries to search her contacts, she gets results that are unreadable. Microsoft suggested she index the contacts database, which she did, but it didn't help. They made her create a new user on the Mac, and that did work. Leo says that indicates a bad profile. It's a good way to troubleshoot, actually. It could be a bad index, though. It could be other software impacting it, like a plugin or add-on. Leo says to get rid of the Microsoft support folder, then backup her contacts and data, and uninstall everything.
Stan turned on his Windows computer today and discovered that Microsoft had updated his computer to Windows 10 without his permission. And in the process, data was deleted. Leo says if he's been backing up, he can get his data back by recovering it. Windows 10 shouldn't have deleted the data, though. So it may be that the data is there, but it's not being picked up by Windows. He should make sure that he's logging in with the same account as well.
Terry backed up his photos to Microsoft OneDrive and then it deleted all of his pictures. Leo says there had to be a setting that Terry missed that had a checkbox for deleting his photos after copying them online. But if he logs into OneDrive, they'll likely be there waiting for him.
Microsoft launched an AI chat bot called "Tay," which was originally made to mimic the responses of a 19 year old girl. The bot was put on Twitter, and because it had a "repeat after me" type of feature, users were getting it to say awful things. Within 24 hours, Tay had become a white supremacist nazi.
Read more at ArsTechnica.com
Fran's Toshiba Satellite Windows 8 laptop won't support Windows 10. Leo says there's not much she can do about it, it just means there's hardware on it that they didn't make a Windows 10 compatible driver for. Fran at least wants to get rid of the notification from Microsoft to update to Windows 10, though. Leo says that if Microsoft is notifying her to update to Windows 10, then it must be compatible. She could just do the update, and if it doesn't work, she could roll back. She says she's tried the update, but keeps getting the blue screen of death.
Dale's Windows 7 laptop got automatically updated by Microsoft. Leo says that Microsoft has made Windows 10 is an automatic download, and since he had automatic updates turned on, it installed the update. Leo says that's nefarious. Leo says that the good news is he can hit the Windows Key and type "recovery." He'll have 30 days to roll it back to Windows 7 through the Windows recovery utility. Then Dale should install GWX Control Panel, which will prevent it from happening again.
Barry bought a Microsoft Surface Pro 4. Leo says to update it right away if he hasn't. It solves a lot of problems. Barry did that, but his battery life is terrible. He's determined that it's Skype and it keeps trying to connect. Leo says to be sure to get the firmware update. That will improve power management.
Ron picked up several 4TB Seagate drives, and he's wondering if he can use the A drive and B drive slots with the hard drives. Leo says that the floppy disc controllers are long gone. And Microsoft still uses drive names for compatibility issues. So no, they won't work.
Steve got a copy of Sophos antivirus, but it suddenly stopped working after installing Windows 10. Leo says that's because sometimes security software can cause problems with upgrading, and that sounds like what happened. Leo also says that the version of antivirus may also be the issue here. But Leo says that times have changed and he doesn't really recommend antivirus software anymore. Most security experts don't use them. Here are some tips for staying secure online: