Elizabeth forgot her password on her Windows computer and Dell wants money to reset it. Leo says that she won't really have to pay for it. There should be a hidden administrator account in Windows that will enable her to log in and change the password on it. It's kinda complicated, but it can be done. She can try typing in "admin" and then hit return.
media creation tool
Leo says he'll need the Windows Media Creation Tool. He can start over and tell the Windows installer to use an external drive as its temporary drive. It's supposed to work.
Ron wants to know how he can create an install disk for Windows 10 on a USB thumb drive. Leo says he can use the Windows 10 Media Creation Tool to do it. He should choose the pro option. Ron should remember that Windows 10 is assigned to his computer now, so he will only be able to use it on that particular computer and not another. Windows 10 is linked to his specific rig.
Another option is to create an image of his hard drive. That's like a snapshot of what the hard drive looks like, and then he can restore it immediately and have it just the way he had it.