There's a hack on some websites that will make you think that your computer has frozen and you won't be able to get it back unless you call an 800 number and pay money. Leo says it's nonsense phishing scam. Control At Delete or Force Quit the browser. Everything will get back to normal.
John's friend got bit by the popup that said she had a virus and then when she called "Microsoft support" they wanted $300 to fix it. Leo says it's a phishing scam. And once you give someone access to your computer, not only will they not fix anything, but they make the infection even worse by installing other malware. The only way forward now is to backup the data, format the hard drive, and then reinstall Windows.
Heidi is worried about the Russian VPN Filter hack. She bought a Netgear router to replace it. Is she safe? Leo says that some Netgear models aren't protected, but if she installs the latest firmware, she should be OK, and NetGear does update routers automatically.
Neil is worried that the VPN Filter hack will affect his Asus router because his model isn't protected. Should he be worried? Leo says first thing he can do is update his firmware. Asus keeps their firmware up to date regularly and uses open source DD-WRT firmware. So if there isn't one, he can patch it himself. But Asus routers are great because they update them constantly. Neil should reload the most current firmware, even if he has already updated it. That will wipe out any additional problems.
Mike's personal laptop was hacked by someone at work. He also believes that person is stalking him. Leo says that from a technological point of view, it would be wise to wipe the PC completely and reinstall Windows. But he'd also recommend contacting the police.
VPNFilter has compromised over 500,000 routers in the US and can only be wiped if you reboot the router. It can also affect a vast array of routers. To find out if your router is vulnerable, check out this list at symantec.com.
While you're at it, it may be a good time to update your router firmware too.
Bill has had a problem with a popup saying he needs to update his Flash. Leo says that's a phishing scam designed to get him to install Malware. Luckily, Windows Defender usually sees it and removes it because it's an old tactic. But if it didn't, it may be really difficult to get rid of the malware. Usually, the best thing to do is backup his data, format the hard drive, and then reinstall and update Windows. Never accept gifts from strangers. He shouldn't download from someone he doesn't know. He should always go directly to the source if he thinks he needs to update something.
Karen's computer got taken over by a scammer who convinced her that he was from AOL when she was having trouble with her account. Leo says that gaining control of her computer remotely likely gave him that control and the only thing she can do is backup her data, format her hard drive, and reinstall windows from a known, good source. If one needs help from AOL, contact them directly here - https://help.aol.com/products/new-aol-desktop
Melanie finally managed to get her Gmail fixed. After the computer tech removed malware from her computer, her webcam doesn't work. Leo says that there's a lot of people out there that know a lot about computers and considering how bad tech support has gotten, they can be valuable help. But sometimes they can break more than they can fix, and this is one example of that. Leo suspects that while the tech was cleaning out the malware, the malware attached itself to a file and it was then removed. Or, he wiped out Melanie's browser plugins. It's hard to tell.