malware

Run Individual Programs as Administrator

One of the ways you can easily protect yourself against malware and viruses is by running as a "Standard" or "Limited" user in Windows. When you run as administrator, programs can easily get full access to your system, including those that might be installed without your knowledge. But when you run as a standard user, you may run into an issue where a program won't run because it requires more permissions. An example of software that would require additional permissions would be a screen recording program. When this happens, you can elect to run that individual program as administrator.

Is my computer infected?

Keyboard

Episode 1515

Tom from Montana

Tom has a friend who gave a technician remote access after calling a number in a popup ad for his Echo. Leo says he fell victim to a scam and there's a good chance that his computer is infected with malware, a key logger, remote access trojans, the works. At this point, the only safe thing to do is backup the data, format the hard drive, and reinstall Windows from a known, safe source, then update. Only then can he be sure his computer is safe.

Does my Mac have ransomware?

MacBook Pro

Episode 1505

Justin from San Diego, CA

Justin's mother-in-law has a MacBook Pro that has ransomware on it. She just gets a blue screen. Leo says that Macs don't get blue screens, they kernel panic. It's likely an exploit in Javascript that is locking up her cursor to make her think the computer is frozen. She can press ALT + TAB to get out of the browser and she'll probably be fine. Then, she should turn off Javascript. Leo says it will not happen after that.

Is my computer safe?

Virus image on monitor

Episode 1501

John from Temecula, CA

John's friend got bit by the popup that said she had a virus and then when she called "Microsoft support" they wanted $300 to fix it. Leo says it's a phishing scam. And once you give someone access to your computer, not only will they not fix anything, but they make the infection even worse by installing other malware. The only way forward now is to backup the data, format the hard drive, and then reinstall Windows.

Is my router safe?

Netgear Nighthawk AC2300

Episode 1500

Heidi from Santa Monica, CA

Heidi is worried about the Russian VPN Filter hack. She bought a Netgear router to replace it. Is she safe? Leo says that some Netgear models aren't protected, but if she installs the latest firmware, she should be OK, and NetGear does update routers automatically.

Am I safe from the VPN Filter hack?

Asus AC3200 Router

Episode 1497

Neil from Phoenix, AZ

Neil is worried that the VPN Filter hack will affect his Asus router because his model isn't protected. Should he be worried? Leo says first thing he can do is update his firmware. Asus keeps their firmware up to date regularly and uses open source DD-WRT firmware. So if there isn't one, he can patch it himself. But Asus routers are great because they update them constantly. Neil should reload the most current firmware, even if he has already updated it. That will wipe out any additional problems.