Chuck is using Firefox and recently he's been getting error messages. Leo says that may be due to keeping a lot of tabs open. Should he go back to Safari? Leo says that it's about as good, privacy-wise, as Firefox. But for search, he's currently using StartPage.com for searching anonymously. Use that, and it's just as private as Firefox.
Bonnie got an invoice from her travel agent via email, which she was expecting, and now she's having issues. Leo says that's not wise to do because she should never open attachments. But she had to update her PDF reader, and that's when the problem started. She downloaded a suspect version of Reader.
Ray wants to know how he can update macOS without an internet connection? He has more than one computer and doesn't want to download the update more than once. Leo says that you can copy the installer and then use it on the other computer if you do it within an hour or two. It'll be up to date. What happens when a patch has multiple versions? Leo says that sometimes Apple slipstreams a fix into an existing patch, and users end up with two different versions. That can be confusing. But go with the most recent one.
Dan is shopping for a MacBook Air for his son's trip to China. but when you add more RAM, it's more than the MacBook Pro. So should he get a MacBook Pro instead? The MacBook Pro will have a faster processor and more storage, plus the size is about the same. So maybe the MacBook Pro will be a better option. Especially since it offers more storage for $500 less. It has the older butterfly keyboard, however, which could cause problems if eating while working. SO make sure to buy AppleCare plus.
Jack's iMac runs El Capitan, and his iMovie and Garage Band have stopped working. He has been told he has to upgrade to get them working back. But he's hesitant. Leo says that it's OK and you should upgrade. Apple isn't like Windows. You can safely go to Mojave, or at least High Sierra. Why did your apps stop working? That's a puzzle. Maybe your graphics card is too old? Or Apple may have just broken the connectivity. Upgrading to Mojave though is important for security reasons.
Penny has been using Webroot and wants to know if she should renew it or not. Leo says not to renew it. She should just uninstall it and rely on Windows Defender. It's free, and Microsoft updates it regularly. She may, however, need to download a stand alone removal tool from Webroot, which will smartly remove all the junk that her antivirus leaves behind.
Rich is a long time Mac user, and he's been using Quicken 2007. He's recently been having issues using it with macOS High Sierra. Leo says that having a dedicated Quicken machine running Sierra would be a good way to take care of his data through Quicken, and using an SSD will make it last a good, long while. The real deal is the battery of his older laptop. It'll eventually need to be replaced. But Rich should be able to get another 10 years out of it.
Shane works for the Schlage lock company and more people want the company to start using Macs. Leo says that volume licensing is not as complicated as microsoft, but Apple also doesn't have as good of enterprise level support either. But Apple will update the computer regularly. He doesn't have to install the updates — He could defer or even ignore them. It's not a good idea, though.
Katie edits her student's papers using Microsoft Word on a Mac, and now after a new update, the formatting is all screwed up in a Windows version of Word. Leo says that in theory, Office should be the same cross-platform. That's the point. But it's possible that typefaces may not be compatible in Windows that are in Mac, and vice versa. Her printer setup may also throw off the formatting. Office formats the document to look as it does on the printed page, and if she got a new printer, that could alter the format. So she should change it to a generic printer format.
Brett just updated to OSX Mojave and hangs up on the login screen. Leo says clearing the PRAM or parameter ram can sometimes solve issues like this. Also, reboot with CMD R and that will enable you to reinstall the OS. Maybe it wasn't updated properly. If that doesn't work, Leo recommends making an appointment at the Genius Bar in the Apple Store.
Chatroom says to boot into safe mode, press and hold the shift key, and it will install the absolute minimum. If it works OK after that, then there's an app that isn't compatible that's hanging things up.