Rob has a process in his Mac called "User Event Agent" and he doesn't know what that is. Is it necessary? Leo says it is. It just monitors all of his activity. This includes mouse key presses, typing, etc. If he were to stop it, his computer would become unresponsive. He shouldn't really get caught up with what he finds in the Task Manager, especially when the processor and RAM are being used.
Ron wants to know whether he should buy a MacBook Air or a MacBook Pro. Leo says it comes down to what he needs. If he has a need for speed, he should get the MacBook Pro. If he likes all day battery life, and doesn't mind lesser performance, then he can save money and get the MacBook Air.
Apple announced an updated MacBook Air, Mac Mini, and a far more powerful iPad Pro with an 11" screen, that is faster than not only most MacBook Pros but just about every laptop on the market. This is thanks to the A12x Bionic designed by Apple. Leo says that Apple is signaling that desktops and laptops are on the way out, and iPads are here to stay. Apple is also planning to dump Intel in favor of their own chips in the future.
The scuttlebutt is, that on Oct. 30th, Apple will be announcing two new iPadPros, one 11", both bezeless, with FaceID. They will essentially be large versions of the iPhone X. But there's also a belief that Apple will make a slightly smaller 12" model, with a larger screen. There may also be no lightning port, but instead, a TypeC charger port. Leo also hopes that Apple introduces a new MacBook Air with a hi resolution screen. The rumor that Leo finds hard to believe is a new Mac Mini. He hopes so, it hasn't been updated in forever.
Matt is thinking of getting a MacBook Air with an i7 or a Mac Mini. But he's been holding off because he keeps hearing rumors of new models. Leo says that the problem with those two devices is that they haven't been updated since 2015, so buying one will get him an antiquated processor. The screen is also low resolution by comparison to today's standards. Leo also says that the rumor of a Mac Mini is extremely unlikely. There's no real data to support it. In fact, since Apple is more focused on mobile devices, it's more likely that Apple will discontinue it entirely sooner or later.
Rico is trying to replace the cracked LCD screen on his MacBook Air. He's having issues with the LCD layers underneath the glass. Where can he buy a replacement part for that? Rich says that Rico should go to iFixIt. They not only will show him how to fix issues like that, but they also offer the parts and tools to do it.
Another option is to buy a broken MacBook Air for parts. He can check OWC at MacSales.com. They have parts as well, but mostly for upgrades.
Rich is an audiobook narrator and he just finished building his own vocal booth to record his audio files. But since the booth is so small, he wants to have his laptop on the outside with a monitor connected and a monitor on the inside. WIll an HDMI splitter do the job with a 2012 MacBook Air? Leo says that a splitter can degrade the image quality. The Air also has a mini display port, so he'd need an adapter for HDMI. They're pretty cheap. The Air won't really have an issue with the splitter.
Nabeel has a first generation MacBook Air and he can't turn it on, even when plugged in. Leo says that it's likely that the battery has died and that it blocks the current going to the computer. He can remove the battery and use it as a desktop, but to replace the battery is only about $99. So why not just get more use out of it by replacing it? Apple can do it.
Janet has a 2014 MacBook Air and she's got malware. Leo says it's very rare to get malware on the mac, so it's unlikely. Janet is getting redirected to other sites. That's a browser hijack, not a virus. It's malware, but it's browser level malware. The laptop has also died as a result. Leo says that hardware can die, especially a laptop that's being carried around. A MacBook Air may be more prone because it's so thin. It could also just be a bad logic board or diode on it. It's not related to the malware/browser hijack issue, though. It doesn't work that way.