location data

Why is my iPhone using so much data?

Episode 1418

Bill from Simi Valley, CA
Apple iPhone 7 Plus

Bill has a family plan with Verizon and one of his kids has been using up most of the data resulting in three overage charges. The problem is, he doesn't use it much. Leo says he'll need to look at the phone and see what it says. He should look at the cell usage in the settings. If it roughly matches, then there's something that the iPhone is doing that is burning up bandwidth. The good news is that he can look at the data usage by app in the iPhone's settings.

Why is my GPS location data inaccurate?

Jonathan from Scottsdale, AZ

Episode 1296

Jonathan's phone has been reporting inaccurate location information. It's always connected to the data network. Leo says that the data network often defaults to the data center which can change. Leo says to try a different app to see if it's an app centric issue or a phone issue. He should go to Google Maps. It will tell him where he is at all times and he can see where the GPS is reading in its history. It could be a failing GPS chip, or sometimes the location information being transmitted from the network.