Erin is on her fourth Microsoft Surface tablet and it keeps failing on her. Microsoft keeps replacing it, but she's nearing the end of her warranty and is worried that once it passes, she'll out of luck. Rich says he's had a similar issue and he's read that this is a more widespread problem. Depending on how she paid for it, some credit cards have an extended warranty. But she'll also have lemon law protection.
Sam was printing up his son's graduating announcements and his cat walked across the keyboard and now the computer is blank. What happened? Leo says that there is a button on the keyboard that can turn off the screen. It's probably one of the function keys that was triggered to make the laptop look for an external screen. From the chatroom - here's an article on the subject. He can also program those buttons, so it may be a good idea to disable it.
Kip bought a Dell XPS 15 laptop and the screen is gorgeous, but he has a burned out pixel on it and it's very annoying. Is that something covered under the Dell warranty? Leo says it depends. Sometimes it takes more than just one, and they need to be connected. There's no standard, so he'll just need to talk to Dell and ask. Rattle some cages and see if they'll replace it. Kip shouldn't hesitate to write Michael Dell for satisfaction as well.
This week, Leo got the Samsung Galaxy S9. Not only does it have one of the best cameras ever, DxOMark says the screen is practically perfect in every way. Leo also says he's pleased that the fingerprint reader was finally put in the right place. But what's strange for him is that there's not much difference between the Galaxy S9 and the Note 8. It may have a faster processor and is slightly smaller, but they're practically the same.
John wants a device for watching DVDs with a large screen. Leo says that optical media have disappeared and large screen laptops are rare as well. Dell and Lenovo still sell 17" laptops, though. But he won't have a DVD drive with it. He could get an external DVD drive. They're cheap and he can plug it in when he wants it. Leo also recommends getting a larger external monitor. He should just use external peripherals when he wants to watch DVDs. That will give him the best of both worlds.
Cara has a really old laptop that she'd like to keep running. But it keeps going into an auto-repair loop. Leo says that it's probably lost it's hard drive and replacing it with a Solid State Drive would give it a new lease on life. Check out iFixIt.com to see if there's a video on how to install one. It's not that hard.
Joe is using an old Windows 7 laptop but his trackpad is having issues. Leo says that trackpads do wear out over time and that laptop is nearly ten years old. But iFixit.com may be a good source on how to replace the trackpad. It's not that big of a deal. Joe should also check HP forums. If HP has stopped supporting his device, the forums may be a great place to get help from other users who have been going through similar problems.
Todd's pro-level support with Dell expired right as his Wi-Fi stopped working. When he turns it on, it just keeps turning back off. Is it broken or is the software doing something? Leo says there is a function key on the keyboard that can turn off the Wi-Fi, and if it's sticking, that could be causing the problem. If it's a business laptop, it may also have a switch on the side that can turn it off. Driver issues may also be causing it, so he should go to Dell and download all the latest motherboard drivers.
Lionel is looking for a used laptop, but all the ones he finds are using Windows 10. He wants to go back to Windows 7. Leo says that buying someone's used laptop is buying someone's problems. There's a reason someone is selling it. Leo recommends a refurbished computer from the original manufacturer like a Dell refurbished laptop. If he does that, there's a good chance he'll get a Windows 7 machine.
Will he find one with a CD drive? Leo says that will be a challenge. HP also sells end of lease laptops will a full warranty. That's a good way to save money too.
Mike is looking for a dock for his MacBook Pro since it only has the one USB-C connector. Leo says that he uses one from Other World Computing. Apple has confused everything with USB-C because it can connect to Thunderbolt 3 or USB 3, and it really doesn't specify what works and what doesn't. On top of that, there's only one port.