Frank's wife is getting into real estate and bought a Lenovo IdeaPad. Leo says that's a good mobile platform for what she does. It's a consumer oriented computer though, and as such, it won't be as robust as the ThinkPad, but it's a good tool for the price. So for professional work, a ThinkPad is really a better move.
Ken is starting his own accountant firm and wants to know what computer would be best for accounting. Leo says that the current trend is to use online bookkeeping, and what operating system he uses really doesn't matter. Having said that, he can save a lot of money with a Windows machine. Dell makes a great, professional platform. The Lenovo ThinkPad is also a good option. There is a ThinkPad with a number pad, too, which is ideal for data entry.
Tara is looking to pick up a laptop for Black Friday with a budget of $300 to $450. Leo says that price point is so low, that she's likely going to end up with an i3 processor. But for most things she'll do, it's probably good enough. One thing that she can consider is a Chromebook. It has an i5, but it runs through a browser. She won't have access to apps like Microsoft Office, but Google Docs will work just fine. It's very secure, too.
Ron wants to know whether he should buy a MacBook Air or a MacBook Pro. Leo says it comes down to what he needs. If he has a need for speed, he should get the MacBook Pro. If he likes all day battery life, and doesn't mind lesser performance, then he can save money and get the MacBook Air.
Carmine has an HP Spectre laptop, but his USB-C connector won't power the laptop using his OtherWorld Computing adapter. Leo says that he's supposed to be able to with this new model. It's a data port as well as a power port, and so it may be an authorization issue. Leo says that he may want to try the HP power dongle. He'll also want to be sure he's getting enough power through the Type-C connector. There may not be enough through the OWC, and the laptop may think it's just a data connector.
Sam wants to get a laptop. How are the Lenovo's? Leo says that he doesn't care for the consumer grade line, but the ThinkPad business line is second to none. Dell makes a good laptop in the Inspiron line. 17" is a big large for a laptop, and the battery life will be terrible. I t may be better to get a 13 or 15" and then get a 27" monitor to plug it into when you are your desk. Leo also recommends buying the Gold level support. Costco offers support too that is pretty good.
Should he go Mac instead? Leo says that's a personal decision. But Apple's laptops are top notch.
Jessie keeps getting robocalls and the numbers they get are either disconnected or bogus. Leo says that they are bogus, and according to a recent survey, by 2019, 80% of cell phone calls will be robocalls. And nobody knows what to do about it. Most are from overseas. They forge the caller ID, and will even do it with the recipient's area code and prefix. The reality is, legitimate companies will not be calling. They'll be using mail. Jessie can log her number into the DoNotCall.Gov database.
Karen's laptop has stopped charging. It's 10 years old. Leo says that her laptop has a lithium ion battery and it has probbaly just worn out. They won't take a charge after about 500 recharges, and after 10 years, it's very likely that's what it is. But Windows 10 has a feature in the command line. She can get to it by pressing the Windows key, and then typing CMD and enter. Then she should type "powercfg /batteryreport." This will give her a report on her battery's health. It gets saved to the hard drive and she can open it with her browser.
Kyle's Asus ROG Laptop isn't charging after a recent Windows 1803 update, and there hasn't been a patch for two years. What can he do? If Asus doesn't offer a fix, he should try the Windows 10 battery diagnostic by pressing the Windows key and typing "battery." Microsoft may troubleshoot and download a patch to fix it. If that doesn't do it, then it just may be that his battery is depleted and just won't take a charge. It would have to be replaced.
Daniel turned on his laptop and the screen is dead. Rich says to look at the screen up close and see if he can barely see the image. If he can, then that indicates the backlight is bad. If there's nothing at all, then it could be a bad motherboard. Either way, it's time to get a new laptop, because repairing a laptop usually costs more than it's worth to buy a new one.
One thing he can try is to connect it to an external monitor via HDMI and see if he can see something. If he can, then the computer is OK, but the screen is dead.